Melvin Seibel | Page 13

New Car Purchase Purchased a new Focus Electric. Mel was my sales rep and he went "above and beyond" to ensure we had a positive experience throughout the entire proc Purchased a new Focus Electric. Mel was my sales rep and he went "above and beyond" to ensure we had a positive experience throughout the entire process. Never overbearing, very straight forward. Made sure we were buying the right car to meet our specific needs. Kenny was our finance guy. Also, no high pressure pitch to buy the add-ons, just a thorough overview of all products so we could make an informed decision. Last, but certainly not least, is Jimmie,, the SYNC guru. He sat down and spent as much time as we could give him going through the SYNC system and other features of our all electric car. We still need to go to one of his Saturday classes but I could not imagine trying to figure all the SYNC stuff without his help. Great job by all three gentlemen. I would definitely recommend doing business with them. More

Report | Print

Great experience! I would recommend this dealership to anybody in search of a car... No where else can you find such genuine, friendly customer service. I was impressed I would recommend this dealership to anybody in search of a car... No where else can you find such genuine, friendly customer service. I was impressed with the atmosphere walking in and their sales approach throughout our visit. Melvin was the sales associate we worked with, and he patiently and willingly walked us through all our questions as they came. Tony worked with our finances, and like Melvin he had a genuine approach as we filled out paperwork and talked details. Both had us laughing all the way through. Completely painless visit- in and out within an hour and a half. Very pleased and very thankful! More

Report | Print

The Tut-man Experience (and Melvin Seibel, too!) was Phenom! My husband and I have purchase three cars from Five Star Ford in the last five years. Mel Seibel has assisted us with each one and has always gone abo My husband and I have purchase three cars from Five Star Ford in the last five years. Mel Seibel has assisted us with each one and has always gone above and beyond to accommodate our wants and wishes. Their pricing is on point and the service is absolutely unbeatable. Mel is one of a kind and truly feels like a family friend. Honest and good-natured; a true gem. I had the pleasure of working with Elbert 'Tut' Edwards with our most recent purchase, and he was such a doll. Tut made the financing part of the job fun, easy, and stress-free. I am SO thankful that I got the opportunity to work with such a fine upstanding gentleman. My husband and I will buy from them again and again! I highly recommend. Aspen More

Report | Print

Great Salesman, Okay Finance Mel is a great salesman and this is the second car that I have purchased from him. I respect that he is not pushy and listens to what I want (and alwa Mel is a great salesman and this is the second car that I have purchased from him. I respect that he is not pushy and listens to what I want (and always has a way to find what I like no matter where it is). He was spot on for his estimates in my financing and made the purchase fairly straightforward. The only spot for improvement would be the finance department, as with any other dealership they can be very pushy and make the signing part a little uncomfortable. I had my husband there for support and walked away with my brand new Edge which I love so much! I respect Mel and appreciate his process, he is a pleasure to work with. More

Report | Print

Yep, cant beat it. Mel was the best. This was the easiest experience ever and he easily beat everyone else prices. No haggling, just a straight up offer that no one else Mel was the best. This was the easiest experience ever and he easily beat everyone else prices. No haggling, just a straight up offer that no one else came close to. There was zero pressure to buy, he gave me a car with his price. The price given was the price I paid with nothing hidden. Would and will do business again. Thank you so much. More

Report | Print

very pleasant experience, no pressure, Melvin answered all our questions, would recommend to friends, love my new truck, will return for future purchases, everyone was very friendly and courteous all our questions, would recommend to friends, love my new truck, will return for future purchases, everyone was very friendly and courteous More

Report | Print

Good vehicle selection and responsive sales staff. We were pleased with the explanations of the lease and purchase options available to us. The only negative is that we received an advertised offer v were pleased with the explanations of the lease and purchase options available to us. The only negative is that we received an advertised offer via e-mail to lease the vehicle at $20/month less 6 days after we bought the vehicle. We were compensated with one month lease payment which helps the situation but two months would have been better. We are very satisfied with the vehicle so far. One of the seat belt retractors was not working when we looked at the car but was fixed right away prior to delivery. Sincerely, Steve Umbaugh More

Report | Print

Mel Seibel and Bob Little made the purchase of my new Ford Focus the best car buying experience simply by listening to what I wanted and not trying to bullying me into anything else. They were very helpf Ford Focus the best car buying experience simply by listening to what I wanted and not trying to bullying me into anything else. They were very helpful and friendly. Customer Service seems to be a lost art but not at Five Star Ford in North Richland Hills. Awesome! More

Report | Print

I wanted to thank you for employing a sales professional like Melvin Seibel. After spending nearly three fruitless hours at Grapevine Ford trying to pay cash for a 2014 Explorer, we walked out. I made tw like Melvin Seibel. After spending nearly three fruitless hours at Grapevine Ford trying to pay cash for a 2014 Explorer, we walked out. I made two phone calls—one to Klement up in Decatur and the second to your store. Melvin called me back right away. I explained the situation, provided him the sticker VIN of the vehicle we had tried to purchase at Grapevine, and he went to work. Not only did he locate a vehicle that matched our requirements, he went out of his way to get it prepped and ready for pick up yesterday evening. In my opinion, he went above and beyond what most any other sales person would do to earn our business. As a result, my daughter and her husband drove off your NRH lot last night thrilled with their brand new 2014 Explorer. He also followed-up with Brittany today to make sure everything was meeting their expectations on the new vehicle. I just wanted you to know that I will be purchasing my next new Ford from Five Star because of Melvin. Thank you. More

Report | Print

From the moment we walked up to the building we were treated with respect and were never lied to or made to feel rushed into making a decision about a deal. My wife and I had a very pleasant and quick treated with respect and were never lied to or made to feel rushed into making a decision about a deal. My wife and I had a very pleasant and quick experience and everything they said they would do they did Josh and Melvin were a joy to work with. I can honestly say that this was the best experience we have ever had buying a new car. More

Report | Print