Melissa Walker

Horrible Sales department, had my husband and I fill out the credit application before even seeing the vehicle. Payments was double what was quoted, when we did finally get to see the vehicle, we wasn’t al the credit application before even seeing the vehicle. Payments was double what was quoted, when we did finally get to see the vehicle, we wasn’t allowed to drive it off the car lot because it wasn’t even inspected for road worthiness, after waiting 7 days was notified that it was to many things wrong with the vehicle that it would cost too much to sell and that they would lose money in fact they wanted to even raise the price of the car to compensate the difference of how much money it was going to cost so they told us that they were going to send it back to auction and it was not for sale any longer. After telling them that we would report this to the state attorney generals office and the BBB they change their minds fix the vehicle and sold it to us More

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Waste of time. Poor Customer Service Go here if you would like your valuable time to be wasted. I was interested in a specific vehicle at All Star. I reached out via their website and Go here if you would like your valuable time to be wasted. I was interested in a specific vehicle at All Star. I reached out via their website and Melissa Walker followed up with me via text message. On the 5th of September I let Melissa know that we would like to schedule an appointment at 9am on 9/7. She set up an appointment for me with Cory Johnson. This was confirmed via text and with a calendar invite to my gmail calendar of which I also confirmed. On 9/6 I sent a text to Melissa to see if I could come the evening before (had some time free up in my schedule) of which she told me that I would be unable to test drive the vehicle because "I just spoke to Cory and he informed me that he just sent the Wrangler back to the show to make sure all of the inspections were complete and up to date so it would be ready for you tomorrow and is currently not available to drive because of that." Ok, fair enough.. It was short notice and this, while seemingly fishy, was okay with me. I responded, "Ok. That is fine. So the car will be available tomorrow morning?" She responded, "It should be. We will let you know tonight if there is any hang up so you don't drive out here without it being ready." So I drove 2 hours the following morning for my appointment having not received any calls. When I showed up and met Cory Johnson he said to me... "Did Melissa tell you what's going on? The car threw a check engine light during a test drive yesterday and is in the shop until the part can be fixed." So.. I left and went and purchased another Wrangler, with cash, at another dealership. No follow up call from Cory. No follow up texts for the oh-so-helpful and professional, Melissa Walker... Stay away. If the dealership cannot handle simple customer service, what else will they botch in the process of purchasing a vehicle? More

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