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Melissa Tyler
Melissa Tyler at DCH Wappingers Falls Toyota
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Melissa Tyler

Service Appointment Coordinator

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.7
319 Reviews

Dealership Experience

6 yrs, 7 mos

Languages Spoken

English English

4.7

319 Reviews

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319 Reviews of Melissa Tyler

November 14, 2024

Dealership Rating
Employee Rating

Everything was fine,everyone were very professional and the waiting time was right on schedule More

by BERAPELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Jason Gasiunas, Mathew Rivera, Judy Deems, Lauren Fusaro

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Nov 14, 2024

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear that everything went smoothly and that you had a positive experience. We appreciate your kind words about our team and are happy to know the timing worked out well for you. Looking forward to your next visit!

November 12, 2024

Dealership Rating
Employee Rating

Very attentive and punctual, everything was done properly on my car and in time range promised More

by dionizio19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Jason Gasiunas, Mathew Rivera, Judy Deems, Lauren Fusaro

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Nov 12, 2024

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're thrilled to hear that everything was completed to your satisfaction and within the promised time frame. We always strive for punctuality and quality, and it's great to know we met your expectations. We look forward to serving you again in the future!

November 11, 2024

Dealership Rating
Employee Rating

The experience was ok … I liked it. Did I write enough words as of yet? More

by GENEADELBENE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Nov 11, 2024

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We’re glad to hear you had a good experience. If there's anything specific we can do to make it even better next time, feel free to let us know!

November 07, 2024

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Employee Rating

The worst dealership in all United States it’s Wappingers Toyota. They rip people off. I bought rear springs for 2013 Toyota sienna was $240 each and shocks for the back was 115 each then I called Kingston More

by johnyslice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Thomas Hackett, Jason Gasiunas, Mathew Rivera, Andrew Bartko, Judy Deems, Lauren Fusaro , All of them are the same

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Nov 07, 2024

DCH Wappingers Falls Toyota responded

We're truly sorry to hear about your experience. We take customer concerns seriously, and your feedback helps us improve. We’d like to learn more about your situation and work to resolve this. Please reach out to our customer service team at 845-202-3912 so we can look into this further and address your concerns. Thank you for bringing this to our attention.

November 01, 2024

Dealership Rating
Employee Rating

Great dealership! Great service . I have two cars I bought from these folks and they have always been good to us. More

by steveschwartz1000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Jason Gasiunas, Mathew Rivera, Judy Deems, Lauren Fusaro

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Nov 01, 2024

DCH Wappingers Falls Toyota responded

Thank you so much for your kind words! We're delighted to hear about your positive experiences with our dealership and service. It's wonderful to know that you trust us for both of your cars. We appreciate your loyalty and look forward to continuing to serve you in the future!

October 29, 2024

Dealership Rating
Employee Rating

Alway a pleasure to deal with from Judy to the entire team Very professional and knowledgeable. More

by DEEBOB84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Jason Gasiunas, Mathew Rivera, Judy Deems, Lauren Fusaro

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Oct 29, 2024

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re delighted to hear that you had a great experience with Judy and the team. Our goal is to provide professional and knowledgeable service to all our customers. We appreciate your feedback and look forward to assisting you again in the future!

October 25, 2024

Dealership Rating
Employee Rating

First of all I would like to thank the service department and especially Keith for following up with my bumper repair. Everyone was so very professional. The repair came out very good. Thank you DCH ! Albert More

by AWALAG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mathew Rivera , Bryce Mann sales-Jaime Garcia finance

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Oct 26, 2024

DCH Wappingers Falls Toyota responded

Thank you, Albert! We're glad to hear that you had a positive experience with our service department and that Keith took such great care of your bumper repair. Your satisfaction means a lot to us. Enjoy your day, and we look forward to assisting you again!

October 21, 2024

Dealership Rating
Employee Rating

It was seemless making an appointment, the service I received was great, and my car was finished within 1 hr. I highly recommend this dealership! More

by suzi0617
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Judy Deems

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Oct 21, 2024

DCH Wappingers Falls Toyota responded

Thank you for the wonderful review! We're thrilled to hear that your appointment process was seamless and that you received great service. Your recommendation means a lot to us, and we look forward to seeing you again!

October 15, 2024

Dealership Rating
Employee Rating

I am so very grateful for the service you provided for my car! Thank you to Judy and your entire team. The video of the problems with my car was impressive and very helpful! Thank you so very much! More

by Dshon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Jason Gasiunas, Mathew Rivera , Judy

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Oct 15, 2024

DCH Wappingers Falls Toyota responded

Thank you so much for your heartfelt review! We're delighted to hear that Judy and our team provided you with excellent service and that the video was helpful in explaining the issues with your car. Your gratitude means a lot to us, and we’re here to assist you anytime you need. Thank you for choosing us!

October 15, 2024

Dealership Rating
Employee Rating

Always helpful, friendly and honest. Matt is always a pleasure to deal with and super helpful. More

by MARIA.GUIDO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Jason Gasiunas, Mathew Rivera, Loosmane Dessources

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Oct 16, 2024

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re so glad to hear that Matt consistently provides you with helpful, friendly, and honest service. Your satisfaction is our priority, and we appreciate your support. If you need anything else, don’t hesitate to reach out!

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