Melissa Gibson
Service Advisor
BMW of West Chester (formerly Otto's BMW)
1275 Wilmington Pike
West Chester, PA 19382
136 Reviews
Write a Review136 Reviews of Melissa Gibson
May 30, 2024
Harold was a great service advisor, he took the time to go over concerns in a timely manner! go over concerns in a timely manner! More
Other Employees Tagged: Harold Harris
May 26, 2024
Great timely service. There was a delay in getting some parts, but having the loaner car made it a non event. There was a delay in getting some parts, but having the loaner car made it a non event. More
Other Employees Tagged: Bill Cosenza
May 18, 2024
Melissa Gibson is fabulous! She is professional, friendly and communicative! I always feel that she is personally monitoring my vehicle and addressing my concerns! Five Star! She is professional, friendly and communicative! I always feel that she is personally monitoring my vehicle and addressing my concerns! Five Star! More
Other Employees Tagged: Ralph Nosinger
May 18, 2024
My X5 is the best car I have owned and Melissa is the best service adviser I have worked with. She is friendly, professional and always makes me feel like a valued customer. best service adviser I have worked with. She is friendly, professional and always makes me feel like a valued customer. More
May 17, 2024
Great service all around! The Team is friendly and professional, I highly recommend this dealership to anyone. The Team is friendly and professional, I highly recommend this dealership to anyone. More
Other Employees Tagged: Kevin Mahoney, Wilmer Rodriguez, Bill Cosenza, Frank Adinolfi, Joseph Fritz, Harold Harris, Joe Izzi, Caroline Combs, Heather Deritis
May 15, 2024
What a rip off! Car went in for a oil change with a check engine light on. Ended up with a $1,100 bill and no issues found related to the check engine light. Took Car went in for a oil change with a check engine light on. Ended up with a $1,100 bill and no issues found related to the check engine light. Took advantage of my wife by recommending $1,000 worth of unnecessary services. Car had 45k miles dealer recommended replacing the spark plugs. BMW recommends they be replaced at $60k or 6th oil change. When I raised the issue with the Service Manager, he lied to me and tried to say that the car's algorithm dictates when the spark plug replacement is required. Not true and he knew it. Then, we I raised the fact that the service was the car's fifth oil change, he tried to explain that the first oil change actually happens at the factory. Clearly, he thought I am stupid. Lastly $619.69 to replace to cabin air filters are a complete an utter rip off. Dealer took advantage of a women who trusted the recommendations and didn't know any better. What a complete and utter rip off! More
Other Employees Tagged: Joseph Fritz
May 04, 2024
Melissa in the service department is very professional, friendly, and is very helpful with scheduling. friendly, and is very helpful with scheduling. More
Other Employees Tagged: Wilmer Rodriguez
May 02, 2024
Melissa’s customer centricity is unmatched. She maintains amazing relationships and undoubtedly influences customer retention at the dealership. She maintains amazing relationships and undoubtedly influences customer retention at the dealership. More
Other Employees Tagged: Wilmer Rodriguez, Scott Gately