Maxwell Munsell
Maxwell Munsell at Russ Darrow Mazda of Greenfield

Maxwell Munsell

Service Advisor

Russ Darrow Mazda of Greenfield

3520 S 108th St
Greenfield, WI 53228

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4.6
216 Reviews
4.6

216 Reviews

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216 Reviews of Maxwell Munsell

June 07, 2026

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Employee Rating

I made an appointment for new tires and was able to get in soon. The service was not long either. Everyone is always pleasant and helpful. More

by CBOHN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 07, 2026

Russ Darrow Mazda of Greenfield responded

Thank you for noting how quickly we got your Mazda5 in for new tires and that our team remained pleasant and helpful. Maxwell and the rest of our staff look forward to assisting you again. Nick Saidai nick.saidai@russdarrow.com

June 05, 2026

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Respectful, truthful, compassionate, willing to explain and answer questions. Appreciated car wash, tire pressure check, and fluid topping. It was nice to have a cup of tea & a snack. One word for Maxwell, More

by LBLASEZYK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 05, 2026

Russ Darrow Mazda of Greenfield responded

Thank you for sharing your positive service experience on your Mazda CX-5. We’re glad the car wash, tire pressure check and fluid top-off met your expectations, and delighted the tea and snack added extra comfort. Maxwell will be honored by your excellent feedback. Nick Saidai nick.saidai@russdarrow.com

May 31, 2026

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Employee Rating

Everything went smoothly and quickly. No complaints. The woman who does the service payments was very helpful. More

by Nwulf9
Recommend Dealer
Yes

Other Employees Tagged: Maxwell Munsell

May 31, 2026

Russ Darrow Mazda of Greenfield responded

Thank you for your feedback on your Mazda CX-50 service. We’re glad Maxwell handled the payment process swiftly and made your visit smooth and without hassle. Nick Saidai nick.saidai@russdarrow.com

May 30, 2026

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Maxwell takes care of all the little details. He goes above and beyond just customer service More

by SDAHLKE
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Joe Obernberger

May 31, 2026

Russ Darrow Mazda of Greenfield responded

Thank you for recognizing Maxwell’s dedication during your Mazda CX-5 service. We’re pleased he exceeded expectations and ensured every detail was handled. We look forward to serving you again. Nick Saidai nick.saidai@russdarrow.com

May 30, 2026

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Cullen was a delight to work with. When I arrived, no one even acknowledged me. A guy on the phone looked at me with dead eyes but didn't react or say a word. After 5 awkward minutes o More

by SCHULTZ.APRILE
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Tracy Baskin, Jeanne Holtz , Cullen Wilson

Jun 01, 2026

Russ Darrow Mazda of Greenfield responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Nick Saidai nick.saidai@russdarrow.com

May 30, 2026

SCHULTZ.APRILE responded

I very much enjoy working with Russ Darrow, from the purchasing to the servicing process. Thank you for being helpful and kind.

May 30, 2026

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Employee Rating

Maxwell and service team performed an excellent job on addressing the needs of our Cx30. I also was appreciative of the loaner vehicle. I would highly recommend the Russ Darrow Mazda team for leasing an More

by ALEWISJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Joe Obernberger

May 30, 2026

Russ Darrow Mazda of Greenfield responded

We’re glad Maxwell and our service team could address your Mazda CX-30’s needs, and that the loaner vehicle met your expectations. Thank you for recommending our team for leasing and service. We look forward to assisting you again. Nick Saidai nick.saidai@russdarrow.com

May 29, 2026

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very welcoming and made sure i understood everything that they would to with my car. More

by SOFIA.WENDLAND
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Joe Obernberger

May 29, 2026

Russ Darrow Mazda of Greenfield responded

Thank you for your kind review. We’re glad our team was welcoming and made sure you understood everything we’d do for your Mazda CX-3. We look forward to assisting you again. Nick Saidai nick.saidai@russdarrow.com

May 29, 2026

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They were kind and tried to understand what I was trying to communicate to them. More

by PONCEHELLEN001
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Joe Obernberger

May 29, 2026

Russ Darrow Mazda of Greenfield responded

We’re pleased our team approached your Mazda CX-5 service with kindness and took time to understand your concerns. It was our pleasure to assist you. We look forward to your next visit. Nick Saidai nick.saidai@russdarrow.com

May 29, 2026

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My appointment was for 11:00 for an oil change another minor maintenance item.took 2hrs making me late and having to cancel an important appointment More

by tomkaras
Service Price Transparency
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Cashier most pleasant person I felt with.

Jun 01, 2026

Russ Darrow Mazda of Greenfield responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Nick Saidai nick.saidai@russdarrow.com

May 25, 2026

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Employee Rating

It has a nice atmosphere. I was getting a bad vibe from one gentlemen’ the past couple times I’ve been there but he seems to be okay now. I like how they show a video with the More

by CANDYX522
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Joe Obernberger

May 25, 2026

Russ Darrow Mazda of Greenfield responded

We appreciate your five-star review following service on your Mazda CX-5. It’s great to hear the atmosphere felt welcoming and that your recent interaction with that team member was more positive. We’ll share your suggestion about longer service videos with our crew to enhance future visits. Nick Saidai nick.saidai@russdarrow.com

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