I made an appointment for new tires and was able to get
in soon. The service was not long either. Everyone is always pleasant and helpful.
in soon. The service was not long either. Everyone is always pleasant and helpful.
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by CBOHN
Verified Customer
Verified Customer
Service Price Transparency
Jun 07, 2026 -
Russ Darrow Mazda of Greenfield responded
Thank you for noting how quickly we got your Mazda5 in for new tires and that our team remained pleasant and helpful. Maxwell and the rest of our staff look forward to assisting you again.
Nick Saidai
nick.saidai@russdarrow.com
Respectful, truthful, compassionate, willing to explain
and answer questions. Appreciated car wash, tire pressure check, and fluid topping. It was nice to have a cup of tea & a snack. One word for Maxwell,
and answer questions. Appreciated car wash, tire pressure check, and fluid topping. It was nice to have a cup of tea & a snack. One word for Maxwell, excellent.
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by LBLASEZYK
Verified Customer
Verified Customer
Service Price Transparency
Jun 05, 2026 -
Russ Darrow Mazda of Greenfield responded
Thank you for sharing your positive service experience on your Mazda CX-5. We’re glad the car wash, tire pressure check and fluid top-off met your expectations, and delighted the tea and snack added extra comfort. Maxwell will be honored by your excellent feedback.
Nick Saidai
nick.saidai@russdarrow.com
Everything went smoothly and quickly.
No complaints. The woman who does the service payments was very helpful.
No complaints. The woman who does the service payments was very helpful.
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by Nwulf9
Verified Customer
Verified Customer
Other Employees Tagged:
Maxwell Munsell
May 31, 2026 -
Russ Darrow Mazda of Greenfield responded
Thank you for your feedback on your Mazda CX-50 service. We’re glad Maxwell handled the payment process swiftly and made your visit smooth and without hassle.
Nick Saidai
nick.saidai@russdarrow.com
Maxwell takes care of all the little details.
He goes above and beyond just customer service
He goes above and beyond just customer service
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by SDAHLKE
Verified Customer
Verified Customer
Service Price Transparency
May 31, 2026 -
Russ Darrow Mazda of Greenfield responded
Thank you for recognizing Maxwell’s dedication during your Mazda CX-5 service. We’re pleased he exceeded expectations and ensured every detail was handled. We look forward to serving you again.
Nick Saidai
nick.saidai@russdarrow.com
Cullen was a delight to work with.
When I arrived, no one even acknowledged me. A guy on the phone looked at me with dead eyes but didn't react or say a word. After 5 awkward minutes o
When I arrived, no one even acknowledged me. A guy on the phone looked at me with dead eyes but didn't react or say a word. After 5 awkward minutes of standing there, Cullen suddenly came into the service area with a big smile on his face and light in his eyes and asked if I'd been helped. I said no so he quickly got me checked in and was very pleasant and helpful through the whole process. I very much enjoyed working with him and hope I get to do so again in the future. Thank you Cullen for making me feel welcome and for a seamless service experience. A+++
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by SCHULTZ.APRILE
Verified Customer
Verified Customer
Service Price Transparency
Jun 01, 2026 -
Russ Darrow Mazda of Greenfield responded
Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!
Nick Saidai
nick.saidai@russdarrow.com
May 30, 2026 -
SCHULTZ.APRILE responded
I very much enjoy working with Russ Darrow, from the purchasing to the servicing process. Thank you for being helpful and kind.
Maxwell and service team performed an excellent job on
addressing the needs of our Cx30. I also was appreciative of the loaner vehicle.
I would highly recommend the Russ Darrow Mazda team for leasing an
addressing the needs of our Cx30. I also was appreciative of the loaner vehicle.
I would highly recommend the Russ Darrow Mazda team for leasing and service.
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by ALEWISJR
Verified Customer
Verified Customer
Service Price Transparency
May 30, 2026 -
Russ Darrow Mazda of Greenfield responded
We’re glad Maxwell and our service team could address your Mazda CX-30’s needs, and that the loaner vehicle met your expectations. Thank you for recommending our team for leasing and service. We look forward to assisting you again.
Nick Saidai
nick.saidai@russdarrow.com
very welcoming and made sure i understood everything that
they would to with my car.
they would to with my car.
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by SOFIA.WENDLAND
Verified Customer
Verified Customer
Service Price Transparency
May 29, 2026 -
Russ Darrow Mazda of Greenfield responded
Thank you for your kind review. We’re glad our team was welcoming and made sure you understood everything we’d do for your Mazda CX-3. We look forward to assisting you again.
Nick Saidai
nick.saidai@russdarrow.com
They were kind and tried to understand what I was trying
to communicate to them.
to communicate to them.
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by PONCEHELLEN001
Verified Customer
Verified Customer
Service Price Transparency
May 29, 2026 -
Russ Darrow Mazda of Greenfield responded
We’re pleased our team approached your Mazda CX-5 service with kindness and took time to understand your concerns. It was our pleasure to assist you. We look forward to your next visit.
Nick Saidai
nick.saidai@russdarrow.com
My appointment was for 11:00 for an oil change another
minor maintenance item.took 2hrs making me late and having to cancel an important appointment
minor maintenance item.took 2hrs making me late and having to cancel an important appointment
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by tomkaras
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Cashier most pleasant person I felt with.
Jun 01, 2026 -
Russ Darrow Mazda of Greenfield responded
Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.
Nick Saidai
nick.saidai@russdarrow.com
It has a nice atmosphere.
I was getting a bad vibe from one gentlemen’ the past couple times I’ve been there but he seems to be okay now. I like how they show a video with the
I was getting a bad vibe from one gentlemen’ the past couple times I’ve been there but he seems to be okay now. I like how they show a video with them working on the car, but the video is so short, 4 minutes would be nice instead of the 2 minutes that I’ve been seeing.
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by CANDYX522
Verified Customer
Verified Customer
Service Price Transparency
May 25, 2026 -
Russ Darrow Mazda of Greenfield responded
We appreciate your five-star review following service on your Mazda CX-5. It’s great to hear the atmosphere felt welcoming and that your recent interaction with that team member was more positive. We’ll share your suggestion about longer service videos with our crew to enhance future visits.
Nick Saidai
nick.saidai@russdarrow.com