Mauricio Alvarez

Best service I have recieved so far , I know a lot of employees their personally employees their personally More

by salasadrian305 Verified Customer Verified Customer

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WARNING: STAY AWAY FROM BRAMAN BMW MIAMI I strongly advise anyone considering doing business with Braman BMW Miami to be extremely cautious. My experience with this dealership was unacceptable, mislead advise anyone considering doing business with Braman BMW Miami to be extremely cautious. My experience with this dealership was unacceptable, misleading, and highly unprofessional. They tell you one thing verbally, but their actions and paperwork reflect something completely different. They rush you through signing a large amount of paperwork within seconds while verbally assuring you of things that are simply not true. I have four witnesses who can confirm exactly what was said and how the situation was handled. This was not a misunderstanding—this was a clear case of misleading communication and poor business practices. Their customer service is also extremely poor. They take an unreasonable amount of time to handle matters that should only take a few quick moments. When you try to get clarification or resolution, you are met with delays, lack of accountability, and no real effort to fix the situation. In my opinion, their process feels designed to trap customers in loopholes filled with negative financial consequences and obligations you were never properly informed about. They present one version of the truth verbally, but the documentation and outcome tell a completely different story. This dealership does not provide the level of professionalism, honesty, or transparency that customers deserve. Proper service means clear communication and paperwork that matches exactly what is being promised—something Braman BMW Miami failed to do. I strongly recommend taking your business elsewhere to a dealership that values honesty, transparency, and customer respect. Be careful, ask questions, and do not trust verbal assurances without fully reviewing every document. More

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Great customer service , manager of service extremely professional, they should improve the cleaning of the car or remove that option to do not look bad but the rest 10 of 10 . professional, they should improve the cleaning of the car or remove that option to do not look bad but the rest 10 of 10 . More

by NANDODAMIAN Verified Customer Verified Customer

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Great service they quoted me high for a window replacement and I wasn't a fan but the service department is always great replacement and I wasn't a fan but the service department is always great More

by HFROMM6 Verified Customer Verified Customer

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Great customer service and car selection! The place is spacious and elegant . We would recommend this dealership The place is spacious and elegant . We would recommend this dealership More

by JGUEMES0 Verified Customer Verified Customer

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I have to locations. This one is great..love customer service..the treats...coffe..I buy from the store also. Environment is super... location full of The most handsom This one is great..love customer service..the treats...coffe..I buy from the store also. Environment is super... location full of The most handsome men😄😄 More

by CALFORD06 Verified Customer Verified Customer

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I have used them for 20 years, purchased or leased 5 cars from them. However, my latest lease was a complete scam. from them. However, my latest lease was a complete scam. More

by PhilippedadeskyPhilippe Verified Customer Verified Customer

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I love my service manager. Thanks for the great treatment. I always look forward to my oil changes Thanks for the great treatment. I always look forward to my oil changes More

by ELAINEDELVALLE Verified Customer Verified Customer

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Excellent customer service and attention to the client in general. I think that there is always a clear intention to do a great work for the customer general. I think that there is always a clear intention to do a great work for the customer More

by Sandro Varo Verified Customer Verified Customer

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The good thing about this is The, friendly, and Amazing Customer, Service they have. They are showing consistency, commitment, and compromise with the logical Client of Braman BMW. From the service depart Customer, Service they have. They are showing consistency, commitment, and compromise with the logical Client of Braman BMW. From the service department, I have to mention Maruf. He is a outstanding employee, and a great customer service. Delegate. In over all everybody, it’s super friendly and professional. In the job. They’re doing. More

by Omaralexis8 Verified Customer Verified Customer

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