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Mauricio Alvarez
Mauricio Alvarez at Braman BMW Miami

Mauricio Alvarez

General Sales Manager

Braman BMW Miami

2060 Biscayne Blvd
Miami, FL 33137

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4.2
48 Reviews
4.2

48 Reviews

Write a Review

48 Reviews of Mauricio Alvarez

July 06, 2025

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Employee Rating

Team has been great, especially Holly and customer service. Downside is Car has not been able to be fixed. More

by FDCASA1
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Salvador Lopez

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Jul 06, 2025

Braman BMW Miami responded

Thank you for choosing Braman BMW Miami. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

July 05, 2025

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Employee Rating

Great professionalism, no pressure, and willing to listen to our needs. The closing process was smooth. More

by NREMUS
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Sebastian Diez

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Jul 05, 2025

Braman BMW Miami responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Nowhere Else but Braman BMW Miami Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

July 03, 2025

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Wonderful, fast service. They checked everything I requested and sent me quickly a full report.. we were helped by Barbara, she was kind and very helpful in answering our q More

by Mmcampos31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Barbara Francisco

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Jul 03, 2025

Braman BMW Miami responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

July 01, 2025

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Employee Rating

I have responded to this twice to email for mauricio alverez and supplied my email and phone as requested and was never contacted regarding my service complaint. More

by JOELRSPIEGEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jul 06, 2025

Braman BMW Miami responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

June 30, 2025

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Very fast and responsive service center. Will definitely come back and bring my vehicle agian More

by YASH.KHOSLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jorge Velazco, Salvador Lopez, Andres Sanchez, Carlos Hernandez, Jairo Ruiz , Javier osona in sales was amazing

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Jun 30, 2025

Braman BMW Miami responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Braman BMW Miami. Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

June 29, 2025

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Fantastic Bismarck wwa so friendly and polite and helpful. Just the best over there they fixed everything so quick! More

by ALEXRADIC27
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Amir Moayer, Salvador Lopez

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Jun 29, 2025

Braman BMW Miami responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

June 24, 2025

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Lazy company that will sell you a car for 2x the price they will buy. I recently bought a BMW x3 from them - total price 38k. One year later and 3000 miles more, they offered me 15k for the car. This is More

by gustavo.lunelli
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
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Jun 28, 2025

Braman BMW Miami responded

Gustavo, thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case, and we'd love the opportunity to get more details to see if we can turn this situation around for you. Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

June 24, 2025

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Employee Rating

Braman provided a great job. The store has a nice place with a complete waiting area. More

by luftho2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Salvador Lopez

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Jun 24, 2025

Braman BMW Miami responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

June 18, 2025

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Employee Rating

The dealership sales and service are excellent. My sales person dayana was amazing and I’ve dealt with the service department quite a few times and they’re also exceptional as well. More

by GREGTRKMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dayana 5 stars

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Jun 18, 2025

Braman BMW Miami responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Nowhere Else but Braman BMW Miami Thank you, Luis Matos Service Director

June 11, 2025

Dealership Rating
Employee Rating

I was grossly overcharged for service and given no opportunity to discuss with a sulervisor More

by JOELRSPIEGEL
Recommend Dealer
No
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Jun 15, 2025

Braman BMW Miami responded

Joel, we're sorry to hear about your experience and would love to get to the bottom of it with you to see if there's something we can do to turn it around for you. Please feel free to contact us directly, or let us know the best way to contact you, and we will reach out. Thank you, Mauricio Alvarez General Sales Manager Braman BMW Miami mauricioa@bramanmiami.com

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