Matthew Shaw

Your mechanics suck they were supposed to fix my turbos and they were down within One month and they were down within One month More

by ppacittijr Verified Customer Verified Customer

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I was extremely pleased with the ease of buying a care with Serra Kia of Trussville. Their friendly customer first culture started on phone call all the way through the shopping, pricing, and buying proce with Serra Kia of Trussville. Their friendly customer first culture started on phone call all the way through the shopping, pricing, and buying process. I will definitely be back to buy another car from these guys. First class customer service! Steve K More

by stevekallaher Verified Customer Verified Customer

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This dealership was simply Amazing! ! The answered all of my questions, and put me in a new car.!! ! The answered all of my questions, and put me in a new car.!! More

by Marlonturner Verified Customer Verified Customer

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Great service and friendly staff and quickly service on my car every time, And treat me like family my car every time, And treat me like family More

by Dirt582chin843 Verified Customer Verified Customer

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Like every other dealership. Just there to take your money. They have yet to do anything as promised. It took a week to get a vauge response from nimms with my concerns of safe Just there to take your money. They have yet to do anything as promised. It took a week to get a vauge response from nimms with my concerns of safety issues with the vehicle so they could be addressed. Sold a car with no intake boot for the air box, greased the batttery terminal semi tightened it terminals literally slid right off the battery was suppossed to have new tires on it and balanced tire balance was way way out as well as alignment. Full mainetenance was suppossed to be done but air filter super nasty, spark plugs have never been out head light harness chopped up bulbs are glued in there the car is literally an electronic fire hazard waiting to melt to the ground so much for there certified multi point inspections. Loved the vehucle and price More

by TLFRALEY2010 Verified Customer Verified Customer

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The management was horrible communication very poor accommodation very poor vehicle broke down 24 hours after purchase dealership said nothing was wrong with it. They Couldn’t do anything about it. accommodation very poor vehicle broke down 24 hours after purchase dealership said nothing was wrong with it. They Couldn’t do anything about it. More

by nicholsonisaiah85 Verified Customer Verified Customer

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I am writing this about three weeks after my experience at the dealership. At the date that you sent out the survey I am expressing My opinion. I did not receive all of my paperwork. I did not get a follow at the dealership. At the date that you sent out the survey I am expressing My opinion. I did not receive all of my paperwork. I did not get a follow up on information about the vehicle, that I was told I would get. Now I am stuck with a few problems with the vehicle. Because of those things I did not have such a great experience. More

by THEREG4U Verified Customer Verified Customer

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This dealership is very friendly, they care about your needs and want to make sure everything is up to par! Would recommend them over and over! needs and want to make sure everything is up to par! Would recommend them over and over! More

by scwaddleLL0311 Verified Customer Verified Customer

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Very good service department. Friendly and courteous. My truck was done in no time at all! Friendly and courteous. My truck was done in no time at all! More

by kerrybender1958 Verified Customer Verified Customer

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Was sold a car with no title and didn't find out till we went to register it. Took 3 weeks and a bunch of harassment to get it fixed. Also took the same to get an issue with the car fixed. No one seemed to went to register it. Took 3 weeks and a bunch of harassment to get it fixed. Also took the same to get an issue with the car fixed. No one seemed to know what they were talking about, no one followed through with what they said they were going to do unless harassed, was told what I wanted to hear just to get me off the phone over and over. Matthew the manager was good but everybody else was awful! More

by ddial Verified Customer Verified Customer

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