Matthew Roy

Customer Service at this dealership has declined greatly since 2020. was disappointed when this service rep told me i should go to another dealership due to my concerns I had with rod bearing recall that wa since 2020. was disappointed when this service rep told me i should go to another dealership due to my concerns I had with rod bearing recall that was poorly done last year 2024. Service manager not returning calls is another one. lack of loaners for paid service. lack of communication\follow-up\updates. More

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He's such a professional person who take his job very seriously and very important seriously and very important More

by John E Verified Customer Verified Customer

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Brian and the team went above and beyond to ensure I was completely satisfied. Very organized and helpful! completely satisfied. Very organized and helpful! More

by ccorlies Verified Customer Verified Customer

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⸻ I want to extend a big thank you to the outstanding service team at Acura of Berlin! From start to finish, the experience was seamless and efficient. I’d like to personally recognize Keith, outstanding service team at Acura of Berlin! From start to finish, the experience was seamless and efficient. I’d like to personally recognize Keith, my service advisor, for his professionalism and clear communication throughout the process. Also, a huge shoutout to Evan and Syrus, the talented service technicians who quickly diagnosed and fixed the issue with my vehicle—your expertise is truly appreciated! I’m especially grateful to Mathew for finding a way to fit me into the schedule this morning on such short notice. That level of accommodation made a big difference. Lastly, Steve in the parts department provided top-notch customer service—friendly, helpful, and knowledgeable. Bravo to the entire team at Acura of Berlin! Thank you again for your dedication and great work. More

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Our son loves his Acura TLX he would buy another one when the time is right the time is right More

by Ronald.michaud Verified Customer Verified Customer

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I recently purchased a pre-owned Integra and had the pleasure of working with Jim throughout the process. From start to finish, Jim was incredibly patient and attentive—spending nearly three hours with pleasure of working with Jim throughout the process. From start to finish, Jim was incredibly patient and attentive—spending nearly three hours with me as I test drove and considered my options. He truly listened to all of my concerns and went above and beyond to ensure my needs were met, not just during the sale but even in the weeks that followed. Jim was always just a phone call away and worked tirelessly until the car was exactly what I wanted. I couldn’t have asked for a better experience. Highly recommend! More

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Fast, friendly service, thorough, and careful with my car, I appreciate that very much, they were great. car, I appreciate that very much, they were great. More

by lumper1 Verified Customer Verified Customer

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One of the worst experiences I’ve ever had as a customer. I’ve never been lied to so much, pushed to the side and treated as if my business for 15 years having an Acura was meaningless. Rachel, the service m I’ve never been lied to so much, pushed to the side and treated as if my business for 15 years having an Acura was meaningless. Rachel, the service manager is by far one of the coldest and most careless people that I’ve ever encountered. If she could lie to me as much as she did it’s no wonder the people under her do the same. im disheartened at the lack of care and the money I was made to spend waiting on answers with them having my car for almost 2 months and making a decision to not give me a loaner vehicle after being told one would be available a week after they took my car in and then being told I couldn’t get a loaner when the day came for it to be available. The service I’ve gotten has definitely at this point put me in a position to never want to buy another automobile from Acura again or deal with them or Honda Corporate who participated in the lack of care for me as a customer in addition to the time frame it took for them to even give an answer to me on my request and complaint. I’ve loved Honda and Acura since 2010 and this experience has altered my complete feelings on this company. I could go on for days, but I will be posting more on social media as well as to the BBB, Yelp and various other social media platforms…. More

by Derante23 Verified Customer Verified Customer

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Is hard to find good honest people now The Brain is one of people that will not let you disappointed He take pride of his job Wright person on wright position Thank you of people that will not let you disappointed He take pride of his job Wright person on wright position Thank you More

by Tompolkowski Verified Customer Verified Customer

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The service department was professional , courteous, and precise. They went above & beyond to be sure I was satisfied with the work. precise. They went above & beyond to be sure I was satisfied with the work. More

by lomaglio4 Verified Customer Verified Customer

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