Matthew Roy

One of the worst experiences I’ve ever had as a customer. I’ve never been lied to so much, pushed to the side and treated as if my business for 15 years having an Acura was meaningless. Rachel, the service m I’ve never been lied to so much, pushed to the side and treated as if my business for 15 years having an Acura was meaningless. Rachel, the service manager is by far one of the coldest and most careless people that I’ve ever encountered. If she could lie to me as much as she did it’s no wonder the people under her do the same. im disheartened at the lack of care and the money I was made to spend waiting on answers with them having my car for almost 2 months and making a decision to not give me a loaner vehicle after being told one would be available a week after they took my car in and then being told I couldn’t get a loaner when the day came for it to be available. The service I’ve gotten has definitely at this point put me in a position to never want to buy another automobile from Acura again or deal with them or Honda Corporate who participated in the lack of care for me as a customer in addition to the time frame it took for them to even give an answer to me on my request and complaint. I’ve loved Honda and Acura since 2010 and this experience has altered my complete feelings on this company. I could go on for days, but I will be posting more on social media as well as to the BBB, Yelp and various other social media platforms…. More

by Derante23 Verified Customer Verified Customer

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Is hard to find good honest people now The Brain is one of people that will not let you disappointed He take pride of his job Wright person on wright position Thank you of people that will not let you disappointed He take pride of his job Wright person on wright position Thank you More

by Tompolkowski Verified Customer Verified Customer

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The service department was professional , courteous, and precise. They went above & beyond to be sure I was satisfied with the work. precise. They went above & beyond to be sure I was satisfied with the work. More

by lomaglio4 Verified Customer Verified Customer

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Great service, stayed within the advised timeframe, very courteous staff. Would highly recommend this dealership courteous staff. Would highly recommend this dealership More

by PELINOSILVESTRI Verified Customer Verified Customer

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Was told one thing and my husband was told another. Wish everyone was on the same page. At the end everything worked out Wish everyone was on the same page. At the end everything worked out More

by Crystalortiz430 Verified Customer Verified Customer

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Hydrated for my car while it was being serviced and the estimated time was spot on! estimated time was spot on! More

by 3HH9VWWM60 Verified Customer Verified Customer

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Brian was very helpful , but my car still isn’t fix. I came for you guys to find out what is going on and I didn’t get an answer. Also after leaving my car got worse . I came for you guys to find out what is going on and I didn’t get an answer. Also after leaving my car got worse . More

by Ice Verified Customer Verified Customer

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Excellent customer service. The staff are professionals and reliable. It is easy to get an appointment to service your vehicle. I have recommended this dealership to my son and The staff are professionals and reliable. It is easy to get an appointment to service your vehicle. I have recommended this dealership to my son and would to anyone who is searching for reliable and professional place to service their vehicles. More

by CAM Verified Customer Verified Customer

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Excellent people kept me informed of the progress with my car and did a very nice job. car and did a very nice job. More

by ADMCALLISTER Verified Customer Verified Customer

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Keith is always friendly and professional. My only surprise was that the car hadn't been put through the car wash even though it was sitting there for 4 days, plus my battery that they had re My only surprise was that the car hadn't been put through the car wash even though it was sitting there for 4 days, plus my battery that they had replaced was sitting on the floor of my back seat with no explanation, though I got one later. Finally, it was expensive and I wasn't sure how well they inspected the brakes on the multipoint inspection, but I will bring it back if there's any problem. Car felt good driving home. Thanks! More

by MIKENDINA Verified Customer Verified Customer

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