Because of a delay I was treated very fairly.
I always get good service from this dealership
I always get good service from this dealership
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by JOANNHEBING
Verified Customer
Verified Customer
Service Price Transparency
May 14, 2025 -
Volkswagen of Salem responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Unfortunately I chose to go here and regret it and they
put my family at risk. I bought a car within 24hrs started shaking really bad, took it into Les schwab and it had a bent wheel, and shocks were bad:
put my family at risk. I bought a car within 24hrs started shaking really bad, took it into Les schwab and it had a bent wheel, and shocks were bad: and obviously tried to cover it all up with 8ounces of weights on one wheel. I immediately called Volkswagen to get this fixed. They called said the tires were just rotated and it’s fine come grab it. I did pick it up because they said it was safe. Immediately no it wasnt safe the shake got even worse. Now we’re 2 weeks in and they are trying to go backwards .. fixing shocks, new wheel, and I didn’t mention they pushed out my sensors on the back had to replace those. Now I have a loaner for who knows how long and I had a EV, meaning now I have to pay for gas at 14mpg from the loaner. Then coming out to dealership 3 times now is frustrating. Money and time needs to be compensated. And I don’t get to enjoy my new car. After I get my car back I won’t be coming back.
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by LAYllA_RYLIEE2013
Verified Customer
Verified Customer
Other Employees Tagged:
I don’t work with any of these employees.
I loved the way I was treated from jet waiting for me at
the front door outside and shook my hand as I got out of the car
the front door outside and shook my hand as I got out of the car
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by STACEYMBURTON
Other Employees Tagged:
Matthew Reid
Apr 29, 2025 -
Volkswagen of Salem responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Always a great experience with them.
Very friendly and honest individuals. I would highly recommend
Very friendly and honest individuals. I would highly recommend
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by Jayjessie2016
Other Employees Tagged:
Matthew Reid
Apr 24, 2025 -
Volkswagen of Salem responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Salem to be a positive one. Please don't hesitate to reach out if you need anything else.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Was a pleasure entering the bright, clean showroom and
being greeted by a friendly, knowledgeable staff. I would gladly recommend Volkswagen of Salem to any of my friends and family.
being greeted by a friendly, knowledgeable staff. I would gladly recommend Volkswagen of Salem to any of my friends and family.
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by Claire Robley
Verified Customer
Verified Customer
Apr 16, 2025 -
Volkswagen of Salem responded
Thanks for your feedback on your recent visit to Volkswagen of Salem. It's great to hear that we were able to assist you and that you had such a positive experience.
Best Regards,
JJ Hunsaker
General Manager
jhunsaker@lithia.com
Volkswagen of Salem has a great shop.
They take care of all my maintenance on both my vehicles.
They take care of all my maintenance on both my vehicles.
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by SCHULTZ-JA
Verified Customer
Verified Customer
Service Price Transparency
Apr 14, 2025 -
Volkswagen of Salem responded
Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
I had a great time at VW of Salem.
Staff and service was awesome and timely.
Staff and service was awesome and timely.
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by EROC1616
Verified Customer
Verified Customer
Service Price Transparency
Apr 09, 2025 -
Volkswagen of Salem responded
Thank you for choosing Volkswagen of Salem. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Great experience!
I usually buy private party, but with my limited time I needed to get into something fairly quick. They were able to work with me and my financial re
I usually buy private party, but with my limited time I needed to get into something fairly quick. They were able to work with me and my financial requirements and got me the car I needed.
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by INTEGRITYMAC
Verified Customer
Verified Customer
Other Employees Tagged:
Dima
Apr 07, 2025 -
Volkswagen of Salem responded
Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Kind and made it possible after several hours of haggling
for me to drive my new car home.
for me to drive my new car home.
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by SMCGUIRE727
Verified Customer
Verified Customer
Service Price Transparency
Mar 30, 2025 -
Volkswagen of Salem responded
Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Volkswagen of Salem to be a positive one. Please don't hesitate to reach out if you need anything else.
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com
Easy to work with answered questions quickly easy to get
a hold of for questions
a hold of for questions
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by JOSHRENA356
Verified Customer
Verified Customer
Service Price Transparency
Mar 18, 2025 -
Volkswagen of Salem responded
Thank you, Josh! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Volkswagen of Salem!
Best Regards,
Gregory Bell
Service Manager
gbell@lithia.com