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Matthew Martinez

Overview Reviews (25) Inventory (495)

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Matthew Martinez

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Matthew Martinez

Service Advisor

Metro Ford of OKC

2800 W I 44 Service Rdx
Oklahoma City , OK 73112

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4.7

25 Reviews

Overview Reviews (25) Inventory (495)

4.7

25 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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25 Reviews of Matthew Martinez

January 18, 2025

Dealership Rating

Employee Rating

He's taken care of me, every time I've been in there. . Even times when I wasn't scheduled and popped in for a question, he's answered that too. Good Shop.. . Even times when I wasn't scheduled and popped in for a question, he's answered that too. Good Shop.. More

by wolffmanL7

Verified Customer

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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January 15, 2025

Dealership Rating

Employee Rating

Friendly, fast, professional service. Very pleased with the experience. Will definitely recommend and plan on returning. Very pleased with the experience. Will definitely recommend and plan on returning. More

by VICTOR_CHAN

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 15, 2025 -

Metro Ford of OKC responded

Thank you, Victor! We're so glad to hear you had a friendly, fast, and professional experience. Your recommendation means a lot to us, and we look forward to seeing you again!

January 10, 2025

Dealership Rating

Employee Rating

Metro Ford is always professional and friendly. Their service is top notch and let you know they are there to take care of you. Their service is top notch and let you know they are there to take care of you. More

by EMCJACOBS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Denise Anderson

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Jan 10, 2025 -

Metro Ford of OKC responded

"Thank you for your kind words, EMCJACOBS! We're thrilled to hear you always have a professional and friendly experience with us. We appreciate your continued trust!"

January 10, 2025

Dealership Rating

Employee Rating

MATTHEW HAS HELPED ME OVER THE PAST MONTH AND IS VERY HELPFUL, KIND, AND VERY UNDERSTANDING. RESPOND QUICKLY TO EITHER BY PHONE OR TEXT. I APPRECIATE HIS TIMLEY RESPONSE. HELPFUL, KIND, AND VERY UNDERSTANDING. RESPOND QUICKLY TO EITHER BY PHONE OR TEXT. I APPRECIATE HIS TIMLEY RESPONSE. More

by MARLA.DESMUKES

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 13, 2025 -

Metro Ford of OKC responded

Thank you for your wonderful feedback, MARLA.DESMUKES! We're so glad to hear that Matthew has been so helpful, kind, and responsive throughout your experience. We truly appreciate your kind words and look forward to serving you again!

January 10, 2025

Dealership Rating

Employee Rating

I was pleased with the service we received. Matt was informative, patient, and communicative throughout the process. I appreciate that! Matt was informative, patient, and communicative throughout the process. I appreciate that! More

by derek.dean005

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jan 13, 2025 -

Metro Ford of OKC responded

Thank you for your feedback, derek.dean005! We're glad to hear that Matt provided informative, patient, and communicative service. We truly appreciate your kind words and look forward to serving you again!

January 01, 2025

Dealership Rating

Employee Rating

Has always been a pleasure! No upsell pressure. Everyone is always pleasant and friendly.. Getting an appointment within a day or so was very nice . No upsell pressure. Everyone is always pleasant and friendly.. Getting an appointment within a day or so was very nice . More

by GNL3628

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Denise Anderson, Matt Randall, Mike Barnett, Justin Payne, Marko Stilger

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Jan 02, 2025 -

Metro Ford of OKC responded

Thank you for your wonderful feedback! We're so glad to hear you consistently have a pleasant experience with no pressure. We appreciate your trust and look forward to serving you again soon! 😊✨

November 20, 2024

Dealership Rating

Employee Rating

Good accesible faster good inventory good costumer service clean place clean cars very good mechanic service clean place clean cars very good mechanic More

by jose87

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Denise Anderson, Mike Barnett, Justin Payne, Marko Stilger

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Nov 21, 2024 -

Metro Ford of OKC responded

Thank you, Jose! We're thrilled you enjoyed the speedy service, great inventory, and clean environment. Your feedback means a lot to us! 🚗👍

October 30, 2024

Dealership Rating

Employee Rating

Requested follow up but did not receive any. Responses via text were delayed and sometimes difficult to understand until I called the dealership service department. Work was not fully completed. Responses via text were delayed and sometimes difficult to understand until I called the dealership service department. Work was not fully completed. More

by DR_SANDERS

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Nov 01, 2024 -

Metro Ford of OKC responded

Thank you for your feedback, Dr. Sanders. We sincerely apologize for the lack of follow-up and any confusion with our communication. Your experience is important to us, and we’d like to resolve the issue with your service. Please reach out to us directly so we can address your concerns.

October 27, 2024

Dealership Rating

Employee Rating

The staff were professional very knowledgeable, and courteous.they gave me Very good service, thanks sincerely Elvira Cornish. courteous.they gave me Very good service, thanks sincerely Elvira Cornish. More

by JOECORNISH9911

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 28, 2024 -

Metro Ford of OKC responded

Thank you, Joe! We’re glad to hear that our staff provided you with professional and courteous service. Your kind words are greatly appreciated!

August 06, 2024

Dealership Rating

Employee Rating

Always friendly and courteous and get my car out in a timely manner. They usually come and give me an update on what’s going on timely manner. They usually come and give me an update on what’s going on More

by R. Brown

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Denise Anderson, Mike Barnett, Justin Payne, Marko Stilger

Report | Print

Aug 08, 2024 -

Metro Ford of OKC responded

Thank you, R. Brown! We’re glad you appreciate our friendly service and timely updates. It’s important to us to keep you informed and ensure your car is ready when you need it.

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