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Matthew Fuchs

Overview Reviews (215) Inventory (192)

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Matthew Fuchs

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Matthew Fuchs

Service Advisor

Salerno Duane Chrysler Jeep

267 Broad St
Summit, NJ 07901

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4.7

215 Reviews

Overview Reviews (215) Inventory (192)

Dealership Experience

3 yrs

Industry Experience

9 yrs, 10 mos

Languages Spoken

English

4.7

215 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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215 Reviews of Matthew Fuchs

May 07, 2025

Dealership Rating

Employee Rating

It was a very efficient and client-friendly experience! i appreciate the speed and fast turnaround and professionalism by all. i appreciate the speed and fast turnaround and professionalism by all. More

by ducharme.thomas

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bill Tegethoff, Felicia Wardrick, Paul Bonilla

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May 04, 2025

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Employee Rating

Efficient, good communication, friendly. The dealership was able to diagnose and address the issue with my vehicle in a timely manner. The dealership was able to diagnose and address the issue with my vehicle in a timely manner. More

by hielomari

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 01, 2025

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Matt service advisor was very helpful and professional. He did a great job. I would recommend this dealership. He did a great job. I would recommend this dealership. More

by Produce King

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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April 24, 2025

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Easy peasy, courteous and prompt service. Matthew was knowledgeable and thorough. See you in six months!! Matthew was knowledgeable and thorough. See you in six months!! More

by torres.robert

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 24, 2025 -

Salerno Duane Chrysler Jeep responded

Thank you for the great review! We're so glad to hear everything was easy and smooth for you. Matthew will be happy to know his knowledge and thoroughness made a difference. We appreciate your kind words and look forward to seeing you again in six months!

April 20, 2025

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Employee Rating

Left car night before got all done by noon time. All were very knowledgeable and courteous. All were very knowledgeable and courteous. More

by schicktennis

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bill Tegethoff, Felicia Wardrick, Paul Bonilla

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April 18, 2025

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Employee Rating

Service and staff were very helpful. They turned around the repair as quickly as they committed to. They turned around the repair as quickly as they committed to. More

by cdost0

Verified Customer

Recommend Dealer

Yes

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April 13, 2025

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Good customer service 👍🏾 I was very pleased with the way I was treated, from the outside staff to the inside.. way I was treated, from the outside staff to the inside.. More

by bbarnette44

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bill Tegethoff, Felicia Wardrick, Paul Bonilla

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Apr 24, 2025 -

Salerno Duane Chrysler Jeep responded

Thank you so much for the kind words! We're glad to hear you had a great experience from start to finish—our team inside and out truly appreciates it. We’re always here to provide top-notch service and look forward to seeing you again!

March 26, 2025

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Employee Rating

Quick service. Easy to make an appointment. Good communication to make the appointment and also status of work. Easy to make an appointment. Good communication to make the appointment and also status of work. More

by ANDREW.C.WEBB

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 27, 2025 -

Salerno Duane Chrysler Jeep responded

Thank you for your 5 star review!

March 26, 2025

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Employee Rating

Everyone was professional and courteous. The service department did and excellent job. They met all of my expectations. Thank you. The service department did and excellent job. They met all of my expectations. Thank you. More

by berickson493

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Bill Tegethoff, Felicia Wardrick, Paul Bonilla

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March 25, 2025

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Employee Rating

My new Grand Cherokee had an unusual noise coming from the door jam. Although It took multiple tries to solve the problem, Matt and his techs did not give up and I'm totally satisfied with both the effort the door jam. Although It took multiple tries to solve the problem, Matt and his techs did not give up and I'm totally satisfied with both the effort and final result. In addition I appreciated the Uber rides and having the car delivered to my home. Dealing with Matt and staff was a positive experience. More

by jcoug1030

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 27, 2025 -

Salerno Duane Chrysler Jeep responded

Thank you for your kind words and for sharing your experience! We're glad to hear that Matt and our team’s dedication paid off and that you're satisfied with the results. We understand that some issues can take a bit of persistence, and we’re grateful for your patience throughout the process. We're also happy the Uber rides and home delivery added to your positive experience. Your satisfaction means a lot to us, and we look forward to assisting you again whenever you need us!

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