Matthew Fuchs

Salerno Duane Chrysler Jeep responded

We're truly sorry to hear about your recent experience. After looking into the situation, we discovered that the issue was caused by the oil cap not being properly rechecked after the oil change, which led to the leak and the oil pressure alert. This was an oversight on our part, and we take full responsibility. As soon as we were made aware, we went to your home to return the vehicle and clean up the oil on your driveway. While we’re glad we could respond quickly, we know this situation shouldn’t have happened in the first place. We truly value your business and appreciate your patience. If there's anything more we can do to make this right, please don't hesitate to reach out directly.

Salerno Duane Chrysler Jeep responded

Thank you for bringing this to our attention. We sincerely apologize for the lack of follow-up and the inconvenience you've experienced—especially as a loyal customer who has purchased multiple vehicles from us. This is far from the level of service we aim to provide. We understand how frustrating it must be to deal with ongoing issues, including the recent recall and check engine light after service. Your time is valuable, and it’s clear we’ve fallen short in communicating and coordinating properly with you. We’d like to make this right. Please reach out to our service manager Paul, so we can promptly address the current issue and discuss how we can improve your experience moving forward. We appreciate your feedback—it helps us get better.

Salerno Duane Chrysler Jeep responded

Thank you for your 5-star review! We're glad to hear you had a great experience and appreciated the vehicle status updates via text. Matthew will be happy to know that his friendly and knowledgeable service made a positive impact. Thanks again, and we look forward to assisting you in the future!

Salerno Duane Chrysler Jeep responded

Thank you for your wonderful feedback and 5-star review! We're thrilled to hear that you had an efficient and client-friendly experience. It's great to know that our team's speed, turnaround, and professionalism met your expectations. We truly appreciate your kind words and look forward to serving you again in the future!

Salerno Duane Chrysler Jeep responded

Thank you for sharing your experience and for the 5-star review! We're glad to hear you found our team efficient, communicative, and friendly. It's great to know we were able to diagnose and resolve the issue with your vehicle quickly. We appreciate your feedback and look forward to serving you again!

Salerno Duane Chrysler Jeep responded

Thank you for the great feedback and 5-star review! We're happy to hear Matt provided helpful and professional service—he’ll be glad to know he made a positive impact. We truly appreciate your recommendation and look forward to serving you again in the future!

Salerno Duane Chrysler Jeep responded

Thank you for the great review! We're so glad to hear everything was easy and smooth for you. Matthew will be happy to know his knowledge and thoroughness made a difference. We appreciate your kind words and look forward to seeing you again in six months!

Salerno Duane Chrysler Jeep responded

Thank you for your kind words and 5-star review! We're glad everything was completed by noon and that dropping off the night before worked well for you. It's great to hear our team was knowledgeable and courteous—we’ll be sure to share your feedback with them. We appreciate your support!

Salerno Duane Chrysler Jeep responded

Thank you for the great feedback and 5-star review! We're happy to hear our team was helpful and that we delivered on our repair timeline. It means a lot to know we met your expectations, and we appreciate you taking the time to share your experience!