Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Matthew Fuchs
Matthew Fuchs at Salerno Duane Chrysler Jeep

Matthew Fuchs

Service Advisor

Salerno Duane Chrysler Jeep

267 Broad St
Summit, NJ 07901

Contact Me
4.7
223 Reviews

Dealership Experience

3 yrs, 1 mo

Industry Experience

9 yrs, 11 mos

Languages Spoken

English English

4.7

223 Reviews

Write a Review

223 Reviews of Matthew Fuchs

June 24, 2025

Dealership Rating
Employee Rating

The service team was helpful and everything was done on time and as quoted. They also offered an uber ride to work. More

by harley.ronald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print

June 21, 2025

Dealership Rating
Employee Rating

This dealership is 1st Class across the board! ! Whether sales or service, my experiences are always excellent. More

by sbruno780
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Salerno, Francisco Rojas, Paul Bonilla

Report | Print

June 19, 2025

Dealership Rating
Employee Rating

Easy drop-off, timely service and phone call to ensure agreement on recommended service. Even advised some services were not needed yet. More

by kstrater
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Tegethoff, Felicia Wardrick, Paul Bonilla

Report | Print

June 19, 2025

Dealership Rating
Employee Rating

Completely explained what needed to be down to my Jeep Warranty work but parts backordered More

by vince34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print

May 31, 2025

Dealership Rating
Employee Rating

Quick, pleasant and professional … I’m not writing any more words, this is ridiculous, but the service was great, thx More

by jrwlmh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Tegethoff, Felicia Wardrick, Paul Bonilla

Report | Print

May 24, 2025

Dealership Rating
Employee Rating

I brought a 2022 jeep in for a tuneup and got it back leaking oil all over my driveway and a check oil pressure alert. Sucks!!!! More

by timklag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bill Tegethoff, Felicia Wardrick, Paul Bonilla

Report | Print
May 30, 2025

Salerno Duane Chrysler Jeep responded

We're truly sorry to hear about your recent experience. After looking into the situation, we discovered that the issue was caused by the oil cap not being properly rechecked after the oil change, which led to the leak and the oil pressure alert. This was an oversight on our part, and we take full responsibility. As soon as we were made aware, we went to your home to return the vehicle and clean up the oil on your driveway. While we’re glad we could respond quickly, we know this situation shouldn’t have happened in the first place. We truly value your business and appreciate your patience. If there's anything more we can do to make this right, please don't hesitate to reach out directly.

May 23, 2025

Dealership Rating
Employee Rating

Matt said he would call me back - he did not - called and they said he would call me as he wasn’t available - never did.. my other jeep had clutch recall and they said they would call me with a loaner car - More

by gmczr8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
May 30, 2025

Salerno Duane Chrysler Jeep responded

Thank you for bringing this to our attention. We sincerely apologize for the lack of follow-up and the inconvenience you've experienced—especially as a loyal customer who has purchased multiple vehicles from us. This is far from the level of service we aim to provide. We understand how frustrating it must be to deal with ongoing issues, including the recent recall and check engine light after service. Your time is valuable, and it’s clear we’ve fallen short in communicating and coordinating properly with you. We’d like to make this right. Please reach out to our service manager Paul, so we can promptly address the current issue and discuss how we can improve your experience moving forward. We appreciate your feedback—it helps us get better.

May 15, 2025

Dealership Rating
Employee Rating

Service was great. I appreciated the texting of vehicle status. Matthew was friendly and knowledgeable. Thanks! More

by WA2LAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
May 16, 2025

Salerno Duane Chrysler Jeep responded

Thank you for your 5-star review! We're glad to hear you had a great experience and appreciated the vehicle status updates via text. Matthew will be happy to know that his friendly and knowledgeable service made a positive impact. Thanks again, and we look forward to assisting you in the future!

May 07, 2025

Dealership Rating
Employee Rating

It was a very efficient and client-friendly experience! i appreciate the speed and fast turnaround and professionalism by all. More

by ducharme.thomas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bill Tegethoff, Felicia Wardrick, Paul Bonilla

Report | Print
May 16, 2025

Salerno Duane Chrysler Jeep responded

Thank you for your wonderful feedback and 5-star review! We're thrilled to hear that you had an efficient and client-friendly experience. It's great to know that our team's speed, turnaround, and professionalism met your expectations. We truly appreciate your kind words and look forward to serving you again in the future!

May 04, 2025

Dealership Rating
Employee Rating

Efficient, good communication, friendly. The dealership was able to diagnose and address the issue with my vehicle in a timely manner. More

by hielomari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
May 16, 2025

Salerno Duane Chrysler Jeep responded

Thank you for sharing your experience and for the 5-star review! We're glad to hear you found our team efficient, communicative, and friendly. It's great to know we were able to diagnose and resolve the issue with your vehicle quickly. We appreciate your feedback and look forward to serving you again!

1
2
...
23

Dealership Inventory (203 Vehicles)

new 2025 Jeep Wagoneer S car, priced at $57,469
2025 Jeep Wagoneer S
new
Diamond Black Crystal Pearlcoat exterior
Automatic
Four-wheel Drive
$57,469
View Details
used 2025 Jeep Compass car, priced at $31,716
2025 Jeep Compass
used
Silver Zynith Metallic Clearcoat exterior
Automatic
Four-wheel Drive
$31,716
View Details
new 2025 Jeep Wagoneer S car, priced at $57,469
2025 Jeep Wagoneer S
new
Diamond Black Crystal Pearlcoat exterior
Automatic
Four-wheel Drive
$57,469
View Details
new 2025 Jeep Wrangler 4xe car
2025 Jeep Wrangler 4xe
new
Mojito Clearcoat exterior
Automatic
Four-wheel Drive
Not Priced
View Details
used 2012 Jeep Wrangler Unlimited car, priced at $16,877
2012 Jeep Wrangler Unlimited
used
Crush Clearcoat exterior
Automatic
Four-wheel Drive
$16,877
View Details
new 2025 Jeep Grand Cherokee L car, priced at $52,007
2025 Jeep Grand Cherokee L
new
Diamond Black Crystal Pearlcoat exterior
Automatic
Four-wheel Drive
$52,007
View Details
View All Inventory