Matthew Fuchs
Matthew Fuchs at Salerno Duane Chrysler Jeep

Matthew Fuchs

Service Advisor

Salerno Duane Chrysler Jeep

267 Broad St
Summit, NJ 07901

Contact Me
4.6
249 Reviews

Dealership Experience

3 yrs, 8 mos

Industry Experience

10 yrs, 6 mos

Languages Spoken

English English

4.6

249 Reviews

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249 Reviews of Matthew Fuchs

January 07, 2026

Dealership Rating
Employee Rating

Not sure I would purchase another vehicle there, not happy with the lack of attention from the salesman or the time it took to fix the issue with the vehicle. More

by FASCIANO4
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
No

January 02, 2026

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From start to finish, the service was very pleasant, keeping me informed at all times about what the car needed. More

by jorgepalomo10
Service Price Transparency
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Recommend Dealer
Yes
Jan 02, 2026

Salerno Duane Chrysler Jeep responded

We appreciate your feedback and 5-star reveiw! It’s great to hear that the team kept you updated throughout your service visit and made the process smooth and hassle-free. We look forward to helping you again.

December 31, 2025

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Employee Rating

The service was great! Matthew explained everything that was going on with the car. He helped us understand pros and cons the. Respected our decision. The service was quick More

by delacydd
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Jan 02, 2026

Salerno Duane Chrysler Jeep responded

Thank you for the great 5-star review! We’re glad to hear Matthew took the time to clearly explain everything and respected your decision throughout the process. It’s wonderful to know the service was efficient and fairly priced. We appreciate your feedback and look forward to helping you again.

December 28, 2025

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Great service. Courteous crew at Front desk - specifically Matthew - my service writer and Will - his covering Alternate: and at the outdoor drop-off station as we More

by Gene M.
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Paul Shorrock, Paul Bonilla

Dec 29, 2025

Salerno Duane Chrysler Jeep responded

Thank you for the great feedback! We’re pleased to hear you received excellent service and that our front desk team made a positive impression. Matthew and Will will be glad to know their professionalism and courtesy stood out, along with the team at the drop-off area. We appreciate you taking the time to share your experience and look forward to assisting you again.

December 08, 2025

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Matt was very responsive and on the money with my service needs! He ensured that I was communicated to and most importantly took special care of my Hellcat while it was in for servicing. He ensured it was More

by bnatale1
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Dec 16, 2025

Salerno Duane Chrysler Jeep responded

Thank you for sharing your experience! We’re glad Matt was attentive to your service needs and went the extra mile to care for your Hellcat. It’s great to hear that his communication and attention to detail made your visit a positive one. We’ll be sure to pass along your appreciation!

November 25, 2025

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Matt and his team always have a customer service focus and willing to assist with additional resources like transportation home. Matt and his team always try to explain what needs to be done and doesn't More

by Esorge26
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jill and Jayden at times as well

Dec 05, 2025

Salerno Duane Chrysler Jeep responded

Thank you for sharing your feedback and for the 5-star review. We’re glad to hear that Matt and the team were able to provide helpful guidance and support, including arranging transportation when needed. It’s important to us that our customers understand the work being done on their vehicles and feel confident in the service they receive. We appreciate your kind words and look forward to continuing to provide reliable and honest service in the future.

November 12, 2025

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It less time than usual to do my oil change. J in was there in total 1 hr and I was happy about the quick service. I like also the fact that they inform and updated me on the progress of my car More

by thomasampadu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Nov 19, 2025

Salerno Duane Chrysler Jeep responded

Thank you for your wonderful feedback and 5-star review! We’re glad to hear your oil change was completed quickly and that you kept you informed throughout the process. We appreciate you taking the time to share your experience and look forward to serving you again!

November 12, 2025

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The receptionist was amazing…super sweet! Love the little bar area to set up a laptop and work. The whole experience was actually pleasant from start to finish!! So happy I bought my car More

by lisac1010
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Recommend Dealer
Yes
Nov 19, 2025

Salerno Duane Chrysler Jeep responded

Thank you for sharing your experience and for leaving a 5-star review Lisa! We’re thrilled to hear that our receptionist made such a great impression and that you enjoyed our workspace amenities. It’s wonderful to know your entire car-buying experience was pleasant. Congratulations on your new car, and we’re so happy you chose to purchase from us!

November 05, 2025

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After a Not so good experience with Matt and the service Department Jillian picked up the pieces! She was great to deal with and her lines of communication should be a lesson for certain people in the servi More

by huby11
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jillian

Nov 19, 2025

Salerno Duane Chrysler Jeep responded

Thank you for sharing your feedback! We’re glad Jillian was able to provide excellent service and clear communication. We appreciate your honesty and will use your comments to continue improving across our service department. We hope your next experience earns a full 5 stars!

November 04, 2025

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2 hours for an oil change is too long. You need to get to one hour More

by gary.baron
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Nov 19, 2025

Salerno Duane Chrysler Jeep responded

Thank you for sharing your feedback. We apologize that your oil change took longer than expected. We’re continually working to improve our service times and appreciate your input. We look forward to providing you with a faster experience next time.

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