Matthew Carlson
Matthew Carlson at Rallye BMW
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Matthew Carlson

General Manager

Rallye BMW

1 Brush Hollow Rd
Westbury, NY 11590

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4.9
389 Reviews

Hello! My name is Matt Carlson and I'm here to provide you with the best experience you've ever had. I have built great relationships with my guests over the years; putting the needs of every Guest first, and going that extra mile time and time again. As a Parts and Service Director for the dealership, I am always available for my team. I work hard to build a winning team that can help our dealership succeed. I have been a part of the auto industry for 28 years and joined Rallye BMW in 2006. In 2015, I won the Customer First Service award, two times. In my spare time, I enjoy traveling, fishing, boating, soccer, and being with my family. So far, I have been to many countries around the word and 20 US states. Working with organizations that conduct cancer research is something I have done over the years. Soccer, hockey, and swimming are some of my favorite hobbies. I am a big fan of the automotive industry, and can't wait to provide you with an exceptional service experience!

Dealership Experience

18 yrs, 6 mos

Industry Experience

36 yrs, 9 mos

4.9

389 Reviews

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389 Reviews of Matthew Carlson

December 24, 2024

Dealership Rating
Employee Rating

The techicican nees to pay attention and go through all refilling of oil, engine oil, washer fluid etc. This is my 4th time in less than 2 months and still have same issue. The manageent needs to pay atten More

by hussain.zahed
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: the service person was great

December 16, 2024

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People and service are amazing, however, there's a definitely a shortage of loaner cars. More

by Adam
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: George Javier, Adam Romano

November 23, 2024

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Chris and Hasan are fantastic, they are very helpful and treat you like family. I would highly recommend Rallye BMW, the staff is excellent More

by MCORSSEN2
Sales Price Transparency
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Recommend Dealer
Yes
Nov 25, 2024

Rallye BMW responded

Thank you for the glowing recommendation! We're delighted to hear that Chris and Hasan made your experience feel like family at Rallye BMW. We appreciate your support and look forward to seeing you again!

November 22, 2024

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Excellent dealership. Great service. I highly recommend them. I have dealt with both Rallye BMW as well as Rallye Mercedes for many years. More

by WKAYE57
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Adam Romano

Nov 22, 2024

Rallye BMW responded

Thank you for your continued trust in Rallye BMW and Rallye Mercedes! We're delighted to hear about your positive experiences with our dealerships. Your recommendation means a lot to us, and we look forward to serving you for many more years!

November 15, 2024

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The people who run this dealership are just as high quality as the cars they sell and service. More

by KBRECKER
Service Price Transparency
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Recommend Dealer
Yes
Nov 15, 2024

Rallye BMW responded

Thank you for sharing your kind words for the Rallye BMW team! We are happy to hear that our team left a standout impression.

November 09, 2024

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The staff is so professional and friendly which makes it a pleasure to bring my car to Rallye for service. More

by Sueb
Service Price Transparency
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Recommend Dealer
Yes
Nov 11, 2024

Rallye BMW responded

We're delighted to hear that our professional and friendly staff made your service experience at Rallye BMW a pleasure. Thank you for choosing us!

November 01, 2024

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Rallye bmw has a great service dept that caters to all of your needs everything was easy and done perfectly More

by EASYWINNER39
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Recommend Dealer
Yes

Other Employees Tagged: Adam Romano

Nov 01, 2024

Rallye BMW responded

We're delighted to hear that our service department at Rallye BMW met all your needs and made the process seamless for you. Thank you for sharing this positive feedback!

October 20, 2024

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Employee Rating

He is nice and very professional! He always makes the service easy and hassle free! More

by rafiahmadi
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Oct 21, 2024

Rallye BMW responded

It makes us smile to hear that Rallye BMW has earned your 5-star rating! Thank you for your business!

October 18, 2024

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Employee Rating

The service center is polite, knowledgeable, and caring with the customer. My advisor is the best! More

by Marvin
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Service Time
Service Communication
Recommend Dealer
Yes
Oct 18, 2024

Rallye BMW responded

Marvin, thank you for your confidence in our team at Rallye BMW. We look forward to seeing you down the road!

October 08, 2024

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Employee Rating

The Service Department has keep my 2014 BMW running like new! My Service Advisor, Carol Muniz, kept me informed, while the car was being serviced. My last Service Advisor, Adam Romano was just promoted t More

by zayde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Oct 08, 2024

Rallye BMW responded

It's fantastic to hear that our Service Department at Rallye BMW has kept your 2014 running like new! We're proud of the team, including Carol, Adam, Chris, and Matt, for their dedication and expertise. Thank you for your continued trust in us; we look forward to assisting with your next car purchase this January!

Oct 08, 2024

zayde responded

When I think of Rallye BMW, a big smile appears on my face! If your car needs service, Rallye BMWs team is absolutely, positively, the best!

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