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Matt Tickle
Matt Tickle at New Direct Chrysler Dodge Jeep Ram

Matt Tickle

Fixed Ops Director

New Direct Chrysler Dodge Jeep Ram

495 West Lee Hwy.
Wytheville, VA 24382

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4.6
37 Reviews
4.6

37 Reviews

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37 Reviews of Matt Tickle

September 20, 2026

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Employee Rating

Great communication and assistance from the entire team! They made our purchase as seamless as possible from having the vehicle cleaned and ready for our arrival to completion of the deal paperwork. Everyon More

by bob.rombs
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Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Shawn Weatherington

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Sep 20, 2026

New Direct Chrysler Dodge Jeep Ram responded

We’re glad the purchase of your used Ram 1500 felt effortless, from when you arrived to the completion of the paperwork. Hearing that our clear communication, having your truck cleaned and ready, and our sincere, friendly service made the process smooth means a lot to our team.

September 16, 2026

Dealership Rating
Employee Rating

Great service gets it done quick friendly people recommend to anyone honest and trustworthy use them for all my services More

by classicrt2
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Weatherington

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Sep 16, 2026

New Direct Chrysler Dodge Jeep Ram responded

Our service department appreciated the chance to service your Ram 1500 quickly and with friendly care. Knowing you trust our team and would recommend us means a lot to us.

August 30, 2026

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It was such a great experience the salesman definitely made sure I left with what I wanted! More

by austin.alley29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Weatherington

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Aug 31, 2026

New Direct Chrysler Dodge Jeep Ram responded

Your note about leaving with exactly what you wanted highlights how our team focuses on meeting every customer’s needs. Hearing that the service on your Jeep Wrangler hit the mark means a lot to us.

August 12, 2026

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The requested service was performed in a timely and professional manner. No issues, no complaints. Thank You! More

by hiddenvalley992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Weatherington

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Aug 12, 2026

New Direct Chrysler Dodge Jeep Ram responded

We’re glad the service on your Jeep Renegade was completed promptly and professionally. Knowing you had no issues or complaints means a great deal to our service department.

August 08, 2026

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Employee Rating

We know the service department and they know us, so it's family all around. They help me to understand process and cost of parts. More

by kmill24360
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Weatherington , Tim ( Jersey)

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Aug 08, 2026

New Direct Chrysler Dodge Jeep Ram responded

Familiar faces and transparent explanations are hallmarks of how our service department operates. Knowing that the service on your Dodge Hornet felt like a family affair and that our clear breakdown of parts costs helped you understand everything means a lot to our service department.

August 03, 2026

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Employee Rating

Friendly and professional work force. My issues were addressed and explained to me. Impressed with the Service Dept. and dealership. More

by mmcmgc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Weatherington

Print
Aug 03, 2026

New Direct Chrysler Dodge Jeep Ram responded

Knowing our team could address your issues thoroughly and explain everything clearly during the service on your Jeep Gladiator is rewarding. Your recognition of our service department and dealership means a great deal to us.

July 15, 2026

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Employee Rating

Easy to get an appointment within a reasonable amount of time. Work done right first time. More

by mountaineer1848
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Weatherington

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Jul 15, 2026

New Direct Chrysler Dodge Jeep Ram responded

We’re glad booking an appointment fit your schedule and that our team completed your Jeep service correctly the first time. Thank you for the great rating, and enjoy the road ahead.

July 13, 2026

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Employee Rating

Dealership is a fraud. Charged for a diagnosis that did not fix the problem. Then told would have to pay to take back apart again to run more tests and they still don’t kno More

by shannon.hart72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Shawn Weatherington

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Jul 17, 2026

New Direct Chrysler Dodge Jeep Ram responded

Thank you for this feedback, Shannon. We're very sorry to see that you didn't have the best experience at our dealership. While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

July 11, 2026

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Employee Rating

The service at New Direct was great! They were courteous, timely and thorough. I would definitely recommend them. More

by martin.blackwood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Weatherington

Print
Jul 11, 2026

New Direct Chrysler Dodge Jeep Ram responded

We’re glad our team’s courtesy, punctual service and thorough approach met your expectations for your Hyundai Santa Fe. Thanks for your recommendation. We look forward to serving you again.

July 05, 2026

Dealership Rating
Employee Rating

Easy to get in to an appointments. Had what was needed to fix my truck. Took care of me as always. More

by mountaineer1848
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Weatherington

Print
Jul 05, 2026

New Direct Chrysler Dodge Jeep Ram responded

We’re glad scheduling your service was a breeze. It’s great that we had the parts on hand to get your Ram 2500 back on the road quickly. Thank you for trusting us to take care of you again.

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