Matt Ryan | Page 3

Poor Customer Service, ESPECIALLY if You're Female I do not recommend coming here for any service. I would rate my experience a zero if I could. I brought my Jeep Grand Cherokee (which I purchased at I do not recommend coming here for any service. I would rate my experience a zero if I could. I brought my Jeep Grand Cherokee (which I purchased at the dealership) in for basic service: replace a bulb, patch a tire and an oil change. Every aspect of that service visit had issues. Oil change: Needs oil change message not cleared, Replace a bulb: bulb was replaced and then the technician loosened the turn signal wire, so that appeared to need to be replaced. The biggest problem was the tire patch. The tire was patched but when the tire was put on my vehicle, the lug nuts were not torqued. Unfortunately, I did not become aware of the lug nut issue until I and my entire family were traveling in northern Wisconsin on vacation. The tire almost came off in Manitowish Waters. I had to tow my vehicle 47 miles just to get it repaired. On July 3rd, I presented Matt Ryan with the bill and was told by Matt that he had to speak to those higher up to see what they could do and I also should have contacted him before any repair was done so they could have worked something out with the garage that was doing the repair. He also looked at the damaged rim and said that his guy could have repaired the rim. So now it's my fault and it's implied by his tone and comments that I'm not going to get any reimbursement for the shoddy work Ryan's service technician performed on my vehicle. Matt said he'd get back to me the following Monday (7/9) or Tuesday (7/10). Needless to say, I didn't hear from Matt on Monday or Tuesday. I called back on Friday (7/13) and Matt was out and I was transferred to his supervisor, Marc Gefsrud. I explained the situation and he stated that he wanted to speak with Matt first and that someone would get back to me on Monday (7/16). Marc also informed me that Matt had the authority to make the reimbursement decision when we first talked. Matt's Lie #1. Matt then called on 7/16 and stated that I would get reimbursed, I should receive the check by the end of the week (7/20). Matt also told me he called me the previous week but I had no evidence of that. By 7/21, I hadn't received the check, so I called Marc back (7/25) and stated what was was going on. He checked, and Matt had submitted the requested for reimbursement on 7/16 but the check wasn't cut until 7/23 and the check was in the proverbial mail. Question: if Matt had called the week of 7/9-7/13, why did he wait to submit the reimbursement request? Surely, he could have submitted the request before he called me back. Lie #2 - he never called me the week of 7/9-7/13. It is now 8/6 and I haven't seen the check yet. I just keep getting lied to. Prior to this experience, I was very happy with Ryan's. I took all 3 of our family's Jeep's there for service and we started looking for a Jeep Rubicon there. All I desired on my initial visit was: I am so sorry that happened, I'll ensure the technician has the proper training so this doesn't happen again, and we'll be sure to reimburse you for our mistake. I received none of that. Very poor customer service. I make my own money, I purchase my vehicle with out my husband and I decide where to take it for service. There are a lot of options out there beside Ryan's and I recommend you choose wisely. UPDATE: On 8/6/2018, Matt reached out to verify that I hadn't received payment yet, which I confirmed. He then cancelled the initial check and had another drafted. He had the check delivered the same day via a Ryan courier, along with 4 oil changes for the problems that arose. More

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Great experience all around! Everyone we worked with at this dealership was very friendly and professional! Doug Rambow was thorough, yet efficient. Would highly recommend you c Everyone we worked with at this dealership was very friendly and professional! Doug Rambow was thorough, yet efficient. Would highly recommend you check out this dealership for your next car purchase. More

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Exemplary customer service This family business has brought customer service and satisfaction to a whole new level. Each and every employee demonstrates the highest level of pro This family business has brought customer service and satisfaction to a whole new level. Each and every employee demonstrates the highest level of professionalism and respect. I want to thank Scott, Pat, Brian and Marc for all working to make the new vehicle purchase experience enjoyable and stress free. I highly recommend Ryan Auto Mall! More

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Amazing! Professional! No pressure! totally impressed with a female salesperson in a mostly dominant male profession! She read me right and steered me in the right direction! Deb was awe totally impressed with a female salesperson in a mostly dominant male profession! She read me right and steered me in the right direction! Deb was awesome! More

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Friendly! I've been other places near by with my old car but since I bought my new one I wanted to bring it here for service. I was kind of nervous due to my po I've been other places near by with my old car but since I bought my new one I wanted to bring it here for service. I was kind of nervous due to my poor experience at the other places but these guys are so friendly I won't go anywhere else! Nothing else can really even compare. More

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Seasonal Issues Related to Jeep Soft Top I had a few minor issues with my Jeep soft top that got overlooked because the seasons changed and time went by. After I eventually brought it in whil I had a few minor issues with my Jeep soft top that got overlooked because the seasons changed and time went by. After I eventually brought it in while under warranty, the submittal to Jeep warranty got lost or was not submitted. After no results from a couple of inquiries, I contacted Jeep. I was put in touch with the service department again and my issues were addressed. What was a frustrating situation for me was corrected by Erik Lund, the Service Writer. Because of Erik's effort and candor, we are satisfied with the repairs and the experience. Thank You for taking care of our issues, we love our Jeep and will definitely give Ryan a chance again when its time for another! Respectfully Mike & Deb Post More

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New Traverse Great experience with the purchase of my 3rd car from Ryan Chev. Scott was very helpful and I am extremely satisfied with my purchase. I will be back Great experience with the purchase of my 3rd car from Ryan Chev. Scott was very helpful and I am extremely satisfied with my purchase. I will be back for my next vehicle purchase! More

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Fixing Someone Else's Mistake I arrived at Ryans with a brand new Dodge I had purchased a couple days before at a different dealer.. One tire had gone completely flat. The dealer I arrived at Ryans with a brand new Dodge I had purchased a couple days before at a different dealer.. One tire had gone completely flat. The dealer where I purchased it had sent me out of there with the low tire light on, but with the assurance that air had been added and everything was fine. It wasn't. The tire had a large nail in it. I drove it to Ryans as they were closest dealer. They were wonderful. I was very upset and they did a great job of not taking my concerns lightly. They worked with the other dealer to approve a new tire for me and replaced the old one. I've been in for service several times over the last few years and have always found them to be fair and honest. More

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Recall My vehicle has had numerous recalls and the dealership has been very good with performing the recalls. Always able to get my vehicle in within a reaso My vehicle has had numerous recalls and the dealership has been very good with performing the recalls. Always able to get my vehicle in within a reasonable amount of time. More

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broken ram they went out of there way to make sure my problem was fixed. helpful and friendly staff.would send all my friends and family to ryan dodge they went out of there way to make sure my problem was fixed. helpful and friendly staff.would send all my friends and family to ryan dodge More

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