Courteous, professional service (shout out to Matt Roy).
Been a loyal customer for many years in part to dealer reputation and treatment given.
Been a loyal customer for many years in part to dealer reputation and treatment given.
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by jjrom
Service Price Transparency
Sep 19, 2024 -
BMW of Shrewsbury responded
Thank you for your loyalty and kind words about Matt and the team at BMW of Shrewsbury! We appreciate your continued support.
I have had good experience with both sales and services.
They communicate well and do a good job.
They communicate well and do a good job.
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by Saqibz
Service Price Transparency
Sep 17, 2024 -
BMW of Shrewsbury responded
We are grateful to have earned your business, Saqibz. Thanks for taking the time to leave us a review! - The BMW of Shrewsbury Team
Always so helpful, complete and understandable
explanations of work required or recommended. Matt is honest, trustworthy and a pleasure to deal with.
explanations of work required or recommended. Matt is honest, trustworthy and a pleasure to deal with.
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by RJSikes
Service Price Transparency
Sep 16, 2024 -
BMW of Shrewsbury responded
Thank you for the kind words! We're glad to hear Matt provided honest and thorough service at BMW of Shrewsbury. We appreciate your trust in us!
Matt Roy is always awesome!
!
Thank you for your continued excellent efforts and expertise.
With sincere thanks!
!
Thank you for your continued excellent efforts and expertise.
With sincere thanks!
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by Ginnyjohnson100
Service Price Transparency
Sep 16, 2024 -
BMW of Shrewsbury responded
We're delighted to hear that Matt continues to provide excellent service at BMW of Shrewsbury. Thanks for your kind words and support!
Great cars, great service.
Always friendly and helpful. Etc. Etc etc etc etc etc etc
Always friendly and helpful. Etc. Etc etc etc etc etc etc
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by Ghorn
Service Price Transparency
Sep 16, 2024 -
BMW of Shrewsbury responded
Thank you for the stellar review of BMW of Shrewsbury! Until next time!
Very communicative and friendly and proactively gave me
status. Also shared with me additional items
status. Also shared with me additional items
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by Mike F
Service Price Transparency
Sep 16, 2024 -
BMW of Shrewsbury responded
Thank you so much, Mike! We appreciate your business here at BMW of Shrewsbury.
Matt is an earnest, genuinely nice person.
He successfully advocated on my behalf with my insurance company to cover the repair of a problem with my 8 year-old BMW. He has my full respect and
He successfully advocated on my behalf with my insurance company to cover the repair of a problem with my 8 year-old BMW. He has my full respect and confidence.
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by joyceamrichard
Service Price Transparency
Sep 12, 2024 -
BMW of Shrewsbury responded
Thank you for sharing your experience, Joyce! We're glad to hear that Matt was able to assist you effectively at BMW of Shrewsbury. Your respect and confidence mean a lot to us!
BMW of Shrewsbury provides excellent customer service and
performs high quality work in a timely manner and in a very pleasant environment.
performs high quality work in a timely manner and in a very pleasant environment.
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by BMW Fan
Service Price Transparency
Sep 09, 2024 -
BMW of Shrewsbury responded
Thank you for the wonderful feedback! We're delighted to hear that our team at BMW of Shrewsbury provided excellent service and a pleasant experience. We appreciate your support!
The most prevalent reason I come to this dealership is
because of my Service Manager Matt Roy. He is professional, kind, and a great advisor. Personality means a lot to me when choosing any service orient
because of my Service Manager Matt Roy. He is professional, kind, and a great advisor. Personality means a lot to me when choosing any service orientated Business. Compare when choosing a restaurant with good service and attitude vs. crummy service and attitude. Which one will you frequent or revisit at all.
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by jburns001
Service Price Transparency
Sep 03, 2024 -
BMW of Shrewsbury responded
jburns001, we're delighted to hear that Matt Roy's professionalism and kindness keep you coming back to BMW of Shrewsbury. Thanks for sharing your positive experience!
Matt, my service advisor, is absolutely wonderful.
The dealership itself is lackluster and does not seem to care about the customer.
The dealership itself is lackluster and does not seem to care about the customer.
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by Ace
Service Price Transparency
Sep 03, 2024 -
BMW of Shrewsbury responded
Thank you for highlighting Matt's excellent service at BMW of Shrewsbury. We're sorry to hear that the overall dealership experience didn't meet your expectations and appreciate your feedback as we strive to improve.
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