Excellent efficient service and great communication,
transparency, and accommodation from Matt the service rep. I have returned year after year to this dealership m.
transparency, and accommodation from Matt the service rep. I have returned year after year to this dealership m.
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by kathryn Bailey
Service Price Transparency
Dec 23, 2024 -
BMW of Shrewsbury responded
Kathryn, thank you for your loyalty and kind words about Matt's service at BMW of Shrewsbury! We're delighted to have earned your trust over the years.
Professionalism, quick turnaround and good customer
service. The dealership is not the one closest to my home but it is worth driving the distance for a treatment that goes with BMW stands for.
service. The dealership is not the one closest to my home but it is worth driving the distance for a treatment that goes with BMW stands for.
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by Kweit
Service Price Transparency
Dec 23, 2024 -
BMW of Shrewsbury responded
Thank you for the wonderful feedback! We're delighted to hear that our professionalism and service at BMW of Shrewsbury made it worth the drive. We look forward to welcoming you back in the future!
It was a quick state inspection.
I didn't have an appointment but they got it done fast. As always Matt Roy went above and beyond to get me in and out. Alan the tech who did the stic
I didn't have an appointment but they got it done fast. As always Matt Roy went above and beyond to get me in and out. Alan the tech who did the sticker put the sticker on straight and was thorough to make sure my car was safe to drive on the lovely unsafe roads we have here in massachusetts. Thank you again guys
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by Ryanhord
Service Price Transparency
Dec 20, 2024 -
BMW of Shrewsbury responded
Ryan, we're delighted to hear that Matt and Alan provided you with efficient service at BMW of Shrewsbury. Thanks for trusting us with your state inspection! Safe travels on those Massachusetts roads!
Great service,great people Matt was terrific and prices
very fair. I have 4 family members that are customers there, and are all happy.
very fair. I have 4 family members that are customers there, and are all happy.
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by angpiz
Service Price Transparency
Dec 11, 2024 -
BMW of Shrewsbury responded
It's fantastic to hear that Matt and the team at BMW of Shrewsbury provided you with great service and fair prices! We're thrilled your family members are also happy customers. Thanks for sharing this wonderful feedback!
Easy scheduling prompt service ready in promised
time
Price was pretty competitive for oil change in the brake job
time
Price was pretty competitive for oil change in the brake job
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by rajani4
Service Price Transparency
Dec 03, 2024 -
BMW of Shrewsbury responded
We're delighted to hear that you found the service at BMW of Shrewsbury prompt and competitively priced. Thank you for choosing us, and we look forward to assisting with your future needs!
Always great customer service.
Never have had a bad visit. Matt has always provided excellent communication and transparency so I know exactly what to expect with no surprises.
Never have had a bad visit. Matt has always provided excellent communication and transparency so I know exactly what to expect with no surprises.
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by Bwolcott71
Service Price Transparency
Dec 01, 2024 -
BMW of Shrewsbury responded
Thank you for sharing your positive experience with us at BMW of Shrewsbury! We're delighted to hear that Matt consistently provides excellent communication and transparency. We look forward to serving you again in the future!
Matt in Service is knowledgeable, helpful, professional,
and friendly. Had my car towed to the dealership and didn’t even go with it. They took care of everything same day.
and friendly. Had my car towed to the dealership and didn’t even go with it. They took care of everything same day.
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by Rnrock
Service Price Transparency
Nov 22, 2024 -
BMW of Shrewsbury responded
It's fantastic to hear that Matt and the BMW of Shrewsbury team provided such efficient service for you. We're glad everything was taken care of smoothly, even without your presence at the dealership!
High-quality service, a great waiting area, and, more
importantly, a professional service advisor, Matt, who is on top of needed services.
importantly, a professional service advisor, Matt, who is on top of needed services.
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by enameh
Service Price Transparency
Nov 20, 2024 -
BMW of Shrewsbury responded
We're delighted to hear that you enjoyed the high-quality service and waiting area at BMW of Shrewsbury. Matt is indeed a valuable part of our team, ensuring all services are top-notch. Thank you for your feedback!
Amazing service.
. loaner car .. excellent communication .via e/m & text ..Done all in 1 day! found break issue and fixed!
. loaner car .. excellent communication .via e/m & text ..Done all in 1 day! found break issue and fixed!
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by epsteinfamily
Service Price Transparency
Nov 18, 2024 -
BMW of Shrewsbury responded
We're delighted to hear that our team at BMW of Shrewsbury provided you with amazing service and efficient communication. It's great to know we could resolve the brake issue in just one day! Thank you for choosing us, and drive safely!
Great sales and service team.
Everyone that I have dealt with is extremely genuine and honest.
Everyone that I have dealt with is extremely genuine and honest.
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by Eric T
Service Price Transparency
Nov 15, 2024 -
BMW of Shrewsbury responded
Thank you for sharing this kind feedback about our sales and service teams, Eric. We appreciate your support here at BMW of Shrewsbury!
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