Matt Roy

Service team and repair shop is outstanding. They do what they promise and deliver when they say they will. I like how I get video inspections of my car and text updates. They do what they promise and deliver when they say they will. I like how I get video inspections of my car and text updates. More

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Took 2025 X1 in for shaking coming from front end. Car was doing this for a few months but could only take it in now. Service said they did feel shaking and rebalanced all 4 tires So far the car is d Car was doing this for a few months but could only take it in now. Service said they did feel shaking and rebalanced all 4 tires So far the car is driving well. Only knock was I was expecting the dealership to wash the car - but they did not More

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In my 2 year ownership I had an instance with my BMW X5 when the oil drain plug couldn’t be tightened anymore and the dealer had to replace the oil pan. I had purchased a warranty that covered it, but at f when the oil drain plug couldn’t be tightened anymore and the dealer had to replace the oil pan. I had purchased a warranty that covered it, but at first they wanted me to pay out of pocket. I had a little argument with them, and at the end the dealer fixed it under the warranty. I would suggest anyone to carefully read their warranty contracts. Overall experience has been fine but it can be better. More

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Excellent customer service I was very satisfied with how Matt explained everything and the job was done very quickly I did not have to wait. Matt explained everything and the job was done very quickly I did not have to wait. More

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Amazing team at McGovern BMW. Matt has always been great to deal with and is a main reason I continue to buy and have my M’s serviced here. This visit was a routine service check. Matt has always been great to deal with and is a main reason I continue to buy and have my M’s serviced here. This visit was a routine service check. I apologize for not remembering the gentleman’s name who greeted me when I pulled in, he set the tone for a good visit, wonderfully pleasant. Kudos to Matt and the McGovern group. See you next time. More

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Matt Roy is always so professional in explaining what my car needs for service. He explains things so that I understand the process. I’ve been working with Matt for over 13 years and I trust him 💯 car needs for service. He explains things so that I understand the process. I’ve been working with Matt for over 13 years and I trust him 💯 More

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My experience with Matt Roy is very positive. He is Completely comiited to customer satisfaction..Always great to work with him! He is Completely comiited to customer satisfaction..Always great to work with him! More

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Matt was extremely helpful and kept me informed throughout the process of getting my car serviced. throughout the process of getting my car serviced. More

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Matt was great as far as letting me know what was going on. The car took long but my choice to wait. on. The car took long but my choice to wait. More

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Matt was extremely helpful and explained in detail what my car needed to have completed. They even loaned me a vehicle so I could get some errands completed while they worked on my vehicle. my car needed to have completed. They even loaned me a vehicle so I could get some errands completed while they worked on my vehicle. More

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