Matt Roy
Matt Roy at BMW of Shrewsbury

Matt Roy

Service Advisor

BMW of Shrewsbury

770 Boston Turnpike
Shrewsbury, MA 01545

4.9
171 Reviews
4.9

171 Reviews

Write a Review

171 Reviews of Matt Roy

November 22, 2025

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Employee Rating

Drop off and pick up was made convenient and worked around my schedule. Service is always friendly and accommodating. They worked in my favor as much as possible. More

by Tim
Service Price Transparency
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Recommend Dealer
Yes
Nov 24, 2025

BMW of Shrewsbury responded

Hi Tim, we're glad drop-off and pick-up was convenient for you! We’re happy our team was accommodating and helpful. Thank you for choosing BMW of Shrewsbury. See you next time!

November 22, 2025

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Matt is the best service manager I have worked with over the past two decades I have owned BMWs. Always prompt, proactive and focused on the customer! More

by VN
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Jason Campbell

Nov 24, 2025

BMW of Shrewsbury responded

We're very lucky to have Matt on our team! Thank you for choosing BMW of Shrewsbury and for sharing your experience. We look forward to working with you in the future!

November 21, 2025

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My experience with Nate was outstanding. I was there to pick my car up from service and not only ended up with a new car, but a new friendship! Nate is truly one of a kind. Not your run of t More

by Roger Cancio
Sales Price Transparency
Trade-in Experience
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Recommend Dealer
Yes

Other Employees Tagged: Nathaniel Paintsil , Paul Andrade

Nov 21, 2025

BMW of Shrewsbury responded

Roger, we are thrilled to hear of your exceptional experience with Nate! Thank you for choosing BMW of Shrewsbury and for sharing your feedback. Congrats on your new BMW and we look forward to working with you in the future.

Nov 21, 2025

Roger Cancio responded

The pleasure was all mine. Thank you!

November 13, 2025

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Matt & his service staff have always done excellent work any time we have needed service. Matt & his staff are very professional and also very kind & respectful. More

by Rzarella1
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Recommend Dealer
Yes
Nov 13, 2025

BMW of Shrewsbury responded

Thank you for sharing your review and feedback with Matt and his team! We appreciate your business and hope to see you again at BMW of Shrewsbury.

November 12, 2025

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Work was done on time and I was updated during the visit. They also found another issue. More

by jeffrey.romano64
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Deanna Morgan

Nov 13, 2025

BMW of Shrewsbury responded

We really appreciate you taking the time to leave BMW of Shrewsbury this awesome review!

November 08, 2025

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Quick service got me in and out. Good communication throughout. Definitely a good choice for BMW service More

by EricM
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Recommend Dealer
Yes
Nov 10, 2025

BMW of Shrewsbury responded

Eric, thank you for choosing BMW of Shrewsbury and for sharing your experience! We’re delighted the team kept you informed and got you back on the road quickly. See you next time!

November 01, 2025

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Always fast and friendly service on my BMW. Confident in their ability to keep my investment at its peak. More

by Belliveaudm
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Recommend Dealer
Yes
Nov 04, 2025

BMW of Shrewsbury responded

It's great you feel confident about your car's condition after working with our team! Thank you for choosing BMW of Shrewsbury and for sharing your experience. See you next time!

November 01, 2025

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Employee Rating

Attentive and caring to customer starting from the appointment and inquiry. Fast and efficient booking and prompt of service rendered. More

by hwee.chung
Service Price Transparency
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Recommend Dealer
Yes
Nov 04, 2025

BMW of Shrewsbury responded

We are grateful for your positive feedback! Thank you for choosing BMW of Shrewsbury, we are happy you had a successful experience from start to finish.

October 31, 2025

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Employee Rating

The service and personnel were very responsive and enjoyable to work with. They provided me with thorough information on what was needed and the diagnostics of the vehicle More

by Wprice_3
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Nov 03, 2025

BMW of Shrewsbury responded

Thank you for the glowing review! We're thrilled the team provided such a thorough and enjoyable experience. We appreciate your business and hope to see you again at BMW of Shrewsbury. Safe travels!

October 30, 2025

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Employee Rating

Second time I tried the service at this location… both times got the car back with no communication about not having the vehicle cleaned (washed). More

by valmesser
Service Price Transparency
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Recommend Dealer
No
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