Matt Papelbon
Matt Papelbon at Russ Darrow Mazda of Greenfield

Matt Papelbon

Service Advisor

Russ Darrow Mazda of Greenfield

3520 S 108th St
Greenfield, WI 53228

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4.7
50 Reviews

Dealership Experience

9 mos

Industry Experience

14 yrs, 9 mos

4.7

50 Reviews

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50 Reviews of Matt Papelbon

February 12, 2026

Dealership Rating
Employee Rating

Had an excellent experience when I took my car in for an oil change. Service advisor was friendly, fast/efficient, and very knowledgeable. I had several random questions and he was able to answer all of the More

by RUSSDARROW.BRISKLY528
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 12, 2026

Russ Darrow Mazda of Greenfield responded

It’s wonderful to hear that Matt and our team provided a fast and informative oil change for your Mazda CX-30. We’re glad Matt could answer your questions and walk you through the touch-up paint instructions. We look forward to your next visit. Nick Saidai nick.saidai@russdarrow.com

January 30, 2026

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With respect and kindness and getting the job done really short road but can't wait to go back again Russ dar More

by schmidt.pamela7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 30, 2026

Russ Darrow Mazda of Greenfield responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Nick Saidai nick.saidai@russdarrow.com

January 28, 2026

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I bought my car from these guys (2014) new. . Service has been responsive and reliable . Costs. reasonable. Never pushy. Always there when I need them. More

by WIMMER
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jan 28, 2026

Russ Darrow Mazda of Greenfield responded

Thank you for choosing Russ Darrow Mazda of Greenfield. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Nick Saidai nick.saidai@russdarrow.com

January 27, 2026

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Excellent service and people are nice with customer. They explain to you very well also More

by DIANARENTERIA001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 27, 2026

Russ Darrow Mazda of Greenfield responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Mazda of Greenfield, we look forward to having you as a valued customer for many years to come! Nick Saidai nick.saidai@russdarrow.com

January 26, 2026

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Service department did a good job on the oil change and tire rotation. Had to have the mechanic reset the maintenance warning lights but all went well. More

by ksenft
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 26, 2026

Russ Darrow Mazda of Greenfield responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Nick Saidai nick.saidai@russdarrow.com

January 21, 2026

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Pleasant to work with and went above and beyond expectations to service and repair as needed. More

by Tbraun7
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Maxwell Munsell

Jan 21, 2026

Russ Darrow Mazda of Greenfield responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Nick Saidai nick.saidai@russdarrow.com

January 10, 2026

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Employee Rating

The dealership is very accommodating to the issue I am experiencing with my vehicle. Maxwell has been great to work with. More

by 12345MRR
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxwell Munsell

Jan 10, 2026

Russ Darrow Mazda of Greenfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Mazda of Greenfield. We look forward to having you as one of our valued customers for many more years to come! Nick Saidai nick.saidai@russdarrow.com

January 05, 2026

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I made an appointment that was supposed to take an hour. When I arrived they said it might take two hours. It took nearly 4 hours for an inspection! Not one person apologized for the wait and I got a ridicu More

by Ezye3240
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 07, 2026

Russ Darrow Mazda of Greenfield responded

I'm very sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact me directly. Nick Saidai nick.saidai@russdarrow.com

December 28, 2025

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Employee Rating

Pretty prompt with service appointments, great at making recommendations to keep car on track with service schedule More

by LMJ94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxwell Munsell

Dec 28, 2025

Russ Darrow Mazda of Greenfield responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Nick Saidai nick.saidai@russdarrow.com

December 26, 2025

Dealership Rating
Employee Rating

Great service and communication. It’s always a great experience when visiting there, for any of our vehicle maintenance/ service. Highly recommend! More

by ARIELLEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lindsey Porter, Maxwell Munsell

Dec 26, 2025

Russ Darrow Mazda of Greenfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Mazda of Greenfield. We look forward to having you as one of our valued customers for many more years to come! Nick Saidai nick.saidai@russdarrow.com

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