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Matt Papelbon
Matt Papelbon at Russ Darrow Mazda of Greenfield

Matt Papelbon

Service Advisor

Russ Darrow Mazda of Greenfield

3520 S 108th St
Greenfield, WI 53228

Contact Me
4.7
64 Reviews

Dealership Experience

11 mos

Industry Experience

14 yrs, 11 mos

4.7

64 Reviews

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64 Reviews of Matt Papelbon

April 04, 2026

Dealership Rating
Employee Rating

Very friendly and professional. The people in in the service area were really awesome. No issues here. More

by sherrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxwell Munsell, Joe Obernberger

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Apr 04, 2026

Russ Darrow Mazda of Greenfield responded

It’s wonderful to know our service team was friendly and professional when handling your Mazda CX-5. We’re glad everything went smoothly with no issues. We look forward to your next visit. Nick Saidai nick.saidai@russdarrow.com

March 29, 2026

Dealership Rating
Employee Rating

The service person I worked with did a great job. All servi e requested was satisfactorily co.pletrd. More

by LUECKJUDITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxwell Munsell, Joe Obernberger

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Mar 29, 2026

Russ Darrow Mazda of Greenfield responded

It’s wonderful to hear our service team delivered great work on your Mazda3. We’re glad we could complete all the requested maintenance. Feel free to reach out if you need any further assistance. Nick Saidai nick.saidai@russdarrow.com

March 28, 2026

Dealership Rating
Employee Rating

I did not like the service. Plus it took to long just to program a key fob More

by LATASHA.WILLIAMS
Recommend Dealer
No

Other Employees Tagged: Joe Obernberger , Rio

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Apr 02, 2026

Russ Darrow Mazda of Greenfield responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Latasha, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Nick Saidai nick.saidai@russdarrow.com

Apr 02, 2026

Russ Darrow Mazda of Greenfield responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Latasha, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Nick Saidai nick.saidai@russdarrow.com

March 27, 2026

Dealership Rating
Employee Rating

Everyone was friendly. Oil change was done quickly which was much appreciated. Service tech let me know everything checked out good about my car. Got a car wash too. More

by JSTURMBERG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxwell Munsell, Joe Obernberger

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Mar 27, 2026

Russ Darrow Mazda of Greenfield responded

It’s wonderful to hear our friendly team completed your oil change quickly and you enjoyed the car wash on your Mazda CX-5. We’re pleased our technicians could confirm everything checked out well. Thanks for trusting us with your vehicle. Nick Saidai nick.saidai@russdarrow.com

March 24, 2026

Dealership Rating
Employee Rating

Wait time was acceptable. I was well informed of the work progress by the employees. More

by JIMK332
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Don't know their na

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Mar 24, 2026

Russ Darrow Mazda of Greenfield responded

Thank you for sharing your experience with your Mazda CX-30 service. We’re glad the wait time was reasonable and that our team kept you updated throughout the process. We appreciate you choosing us for your service needs and hope to see you again soon. Nick Saidai nick.saidai@russdarrow.com

March 15, 2026

Dealership Rating
Employee Rating

Very friendly and clean. Easily accessible entrance for the maintenance area. Waiting area had a variety of snacks which was nice. More

by KAITLYNN.TAFT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Mar 15, 2026

Russ Darrow Mazda of Greenfield responded

Thank you for the five-star rating. We’re glad our friendly atmosphere, clean maintenance area, and easily accessible entrance made your Mazda service convenient, and that you enjoyed the snack selection. We look forward to assisting you again. Nick Saidai nick.saidai@russdarrow.com

March 01, 2026

Dealership Rating
Employee Rating

Has always been a great dealer ship. Always getting reminders for service, pleasant staff and great service More

by Lazib Ismail
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxwell Munsell, Joe Obernberger

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Mar 01, 2026

Russ Darrow Mazda of Greenfield responded

It’s wonderful to hear that our reminders and friendly team have made each visit a positive experience. Thank you for trusting us with your service needs, and we look forward to your next visit. Nick Saidai nick.saidai@russdarrow.com

February 21, 2026

Dealership Rating
Employee Rating

They were efficient at fixing a repair that they originally did in August. They provided a free loaner and were friendly. More

by MARYDONOVAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxwell Munsell, Joe Obernberger

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Feb 21, 2026

Russ Darrow Mazda of Greenfield responded

It’s great to hear we could efficiently complete the return repair on your Mazda CX-5 and provide a loaner vehicle for your convenience. Thank you for recognizing our friendly service. We look forward to assisting you again. Nick Saidai nick.saidai@russdarrow.com

February 21, 2026

Dealership Rating
Employee Rating

I couldn't be happier with the Russ Darriw Dealership. They were polite ,friendly and professional. They took care of me as a customer and my vehicle. They also provided me with a loaner vehicle whi More

by Steve Itsines
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maxwell Munsell, Joe Obernberger

Report | Print
Feb 21, 2026

Russ Darrow Mazda of Greenfield responded

It’s great to hear our friendly, professional team took care of you and that the loaner Mazda CX-30 kept you moving. Thank you for recommending us and trusting our service. Nick Saidai nick.saidai@russdarrow.com

Feb 26, 2026

Steve Itsines responded

Very happy to give a 5 STAR review to the Russ Darrow Dealership in Greenfield. I have been a loyal Mazda customer and they are loyal to me. I would highly recommend to all my friends.

February 20, 2026

Dealership Rating
Employee Rating

Good service at an affordable price. Didn’t need to wait when my appointment time came More

by ENEISNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Feb 20, 2026

Russ Darrow Mazda of Greenfield responded

Thanks for sharing your feedback. We’re glad the service on your Mazda was quick, started right on time, and came at a great price. Matt and our service team appreciate your review and look forward to helping you again. Nick Saidai nick.saidai@russdarrow.com

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