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Matt O'Brien

Overview Reviews (94) Inventory (243)

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Matt O'Brien

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Matt O'Brien

Service Advisor

York Chrysler Dodge Jeep Ram of Plainfield

2695 E Main St
Plainfield, IN 46168

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4.4

94 Reviews

Overview Reviews (94) Inventory (243)

4.4

94 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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94 Reviews of Matt O'Brien

November 01, 2024

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Employee Rating

Found it to be very helpful and prompt in their care for my Ram 2500. They gave it a thorough inspection and recommended several items of concern which I dealt with so very professional my Ram 2500. They gave it a thorough inspection and recommended several items of concern which I dealt with so very professional More

by Dano

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cathy Lammer, Josh Frick, Jamie Freeman, Miguel Squadrito, Josh Herington, Chris Potter, Ramses Margary, Brooke Higgins

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Nov 04, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Dano, Thank you so much for your kind words, and for taking the time to leave us this wonderful service feedback! Jamie Freeman Service Manager

October 28, 2024

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Employee Rating

They are great to work with and matt in service always go's Above and beyond. go's Above and beyond. More

by ACCOUNTING11

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 28, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Jamie Freeman Service Manager

October 21, 2024

Dealership Rating

Employee Rating

I have nothing good to say about my experience with the service department. Based on that I would not recommend this dealership.i have been lied to , led on, as well as tried to take advantage of me for ov service department. Based on that I would not recommend this dealership.i have been lied to , led on, as well as tried to take advantage of me for over $1000 due to their screw up. No communication at all. More

by SNELLY8801

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Cathy Lammer, Josh Herington, Brooke Higgins

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Oct 25, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Josh Frick General Manager jfrick@yorkautomotive.com

October 16, 2024

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Employee Rating

Did a good job with a heavy work load. . there were seven cars including mine for an oil change . there were seven cars including mine for an oil change More

by GILZOGBI

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cathy Lammer, Josh Frick, Dylan Murphy, Jamie Freeman, Miguel Squadrito, Josh Herington, Chris Potter, Ramses Margary, Brooke Higgins

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Oct 17, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing York Chrysler Dodge Jeep Ram of Plainfield! Jamie Freeman Service Manager

October 11, 2024

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Employee Rating

Great service was provided for my car and family cars when I took them in. when I took them in. More

by KW

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Josh Herington

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Oct 12, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Matt met your expectations. Thank you again for choosing York Chrysler Dodge Jeep Ram of Plainfield. We look forward to having you as one of our valued customers for many more years to come! Jamie Freeman Service Manager

October 07, 2024

Dealership Rating

Employee Rating

Kept us informed of the process, and once the warranty work was sportive by corporate swiftly completed the work. During the process the team was exceedingly cordial when we had questions in person and on work was sportive by corporate swiftly completed the work. During the process the team was exceedingly cordial when we had questions in person and on the phone. More

by bdfiv

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Miguel Squadrito, Josh Herington, Brooke Higgins

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Oct 08, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Jamie Freeman Service Manager

October 04, 2024

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Employee Rating

Great service informative about my vehicle when the extra mile to get me together in good time mile to get me together in good time More

by davidleeharrington1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Oct 06, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Jamie Freeman Service Manager

September 24, 2024

Dealership Rating

Employee Rating

York did a great job. First service on the 2024 Chrysler Pacifica. They had me in and out in a time. First service on the 2024 Chrysler Pacifica. They had me in and out in a time. More

by SHILKUSKI75

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Miguel Squadrito, Josh Herington, Brooke Higgins

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Sep 26, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thanks for sharing your thoughts about your experience with York Chrysler Dodge Jeep Ram of Plainfield. We appreciate your business and hope to see you again soon! Jamie Freeman Service Manager

September 13, 2024

Dealership Rating

Employee Rating

Matt created my appointment. Brooke checked my vehicle in. Service was completed on time. Check out went well. Nice work! Brooke checked my vehicle in. Service was completed on time. Check out went well. Nice work! More

by FARMALLBN1945

Verified Customer

Service Time

Recommend Dealer

Yes

Other Employees Tagged: Brooke Higgins

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Sep 13, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Matt and Brooke, and we look forward to working with you again. Jamie Freeman Service Manager

September 11, 2024

Dealership Rating

Employee Rating

Im very happy with the dealership service department and the manner in which they treat me. It keeps me coming back the manner in which they treat me. It keeps me coming back More

by JJN5930

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Miguel Squadrito, Josh Herington, Brooke Higgins

Report | Print

Sep 11, 2024 -

York Chrysler Dodge Jeep Ram of Plainfield responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing York Chrysler Dodge Jeep Ram of Plainfield. We look forward to having you as one of our valued customers for many more years to come! Jamie Freeman Service Manager

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