Matt Newman
Matt Newman at Ken Ganley Ford Parma

Matt Newman

Service Advisor

Ken Ganley Ford Parma

16100 Lorain Ave
Cleveland, OH 44111

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4.8
80 Reviews
4.8

80 Reviews

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80 Reviews of Matt Newman

July 05, 2025

Dealership Rating
Employee Rating

They explained what was going on and updated us on the issues and got the work done in time. More

by arianamax2009
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dave Moga, George Hadgigeorgiou

Jul 05, 2025

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

July 04, 2025

Dealership Rating
Employee Rating

Salesman was really nice. No high pressure tactics. Overall it was a good car buying experience. More

by Bjvarmuzek
Recommend Dealer
Yes
Jul 04, 2025

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

Jul 06, 2025

Ken Ganley Ford Parma responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Parma! Please don't hesitate to reach out if there's anything additional we can do for you.

July 03, 2025

Dealership Rating
Employee Rating

My service manager did a good job but the dealership is not customer friendly by charging a service fee when customer use a credit card. The dealership I brought my car from had one store and did not charg More

by BUCK_ID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: The woman that checked me out, dark blonde hair with glasses was very nice.

Jul 03, 2025

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

June 28, 2025

Dealership Rating
Employee Rating

I am extremely pleased with the staff here. Everyone is so understanding and explain everything to where you can understand and they are nothing but kind. Need more people like this in the worl More

by graytori
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 28, 2025

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

June 26, 2025

Dealership Rating
Employee Rating

Always nice there . Very dependable and courteous to all that come in wouldn't go anywhere else More

by CHRISTINE.SEMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 26, 2025

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

June 26, 2025

Dealership Rating
Employee Rating

Easy check in . Service was completed quickly and thoroughly . All the people were very friendly ! More

by Kodiax
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 26, 2025

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

June 24, 2025

Dealership Rating
Employee Rating

I am EXTREMELY SATISFIED with the service of my Focus on 6/20/25. The pickup & delivery was so convenient, and all items were taken care of. I'm also happy to have the passenger door fixed so it no longer s More

by cmwolfe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Courtney (?), Kim (?) Both Excellent

Jun 24, 2025

Ken Ganley Ford Parma responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

June 24, 2025

Dealership Rating
Employee Rating

People were knowledgeable, helpful and courteous. If someone didn’t know the answer to a question they would get up and find the answer, or someone who explained it. More

by STERTLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 24, 2025

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

June 20, 2025

Dealership Rating
Employee Rating

Matt and the service team were amazing. We were under a deadline. They were backed up, but they efficiently and effectively worked the problem out and got my daughter back on the road in no More

by Zapsic41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 20, 2025

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

June 19, 2025

Dealership Rating
Employee Rating

They were very helpful and answered my questions and updated on the process and what needed to be done. More

by arianamax2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 19, 2025

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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