Matt Moriki | Page 2

This has been our fourth car purchase from King Windward Nissan. We’ve always had good service at this dealer and it is also very convenient for us. Our salesperson was very pleasant and easy to talk to. Nissan. We’ve always had good service at this dealer and it is also very convenient for us. Our salesperson was very pleasant and easy to talk to. He didn’t make us feel pressured in any way and answered our questions to the best of his ability. We were allowed to take the demo out on a test drive and was impressed with the Ariya. However, due to the limited availability of in-stock vehicles, we decided to order exactly what we wanted. From this point, things didn’t go so well for us. It took several weeks just to get our order in and then it was a long wait. We had to reach out to Christian several times to get the status of our order and sometimes it took awhile for him to get back to us. We put our down payment in on February 17 and was told on June 24 that the car had not been built yet. I was told on August 2 that the car was still in ‘production’ with no ETA given. At that point, we started to look at what they and other dealers had in-stock instead of continuing to wait for our vehicle to be built. We found an Ariya at King Windward in the color that we wanted but in a higher trim level that we originally wanted. After talking to Christian about this we went down to discuss in-person on August 4. We discovered that there was now a $4000 dealer markup on all of the Ariyas (including the one that we originally ordered). This was the first time that we had heard of this and we felt like we were being tricked as there was no additional markup when we put in our down payment. I tried to negotiate a lower markup, but they would not budge. Fortunately, there was a financing discount as well as a loyalty discount that dropped the price some. We ended up purchasing the vehicle but was left with a sour taste from the whole experience. We love the car but I would have appreciated more timely and better communication as well as more transparency in the purchase process. More

by Fishing4Me Verified Customer Verified Customer

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King Windward Nissan exceeded my expectations. They are a pleasure to deal with and very genuine. They are a pleasure to deal with and very genuine. More

by SPNDRFTR Verified Customer Verified Customer

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Lisa, Doug and Matt were awesome! Thank you very much for the excellent service. Evi Thank you very much for the excellent service. Evi More

by EVIHISAE Verified Customer Verified Customer

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Edy is patient! We ask questions. She takes time to explain options, pro and con in this special time. We ask questions. She takes time to explain options, pro and con in this special time. More

by briankfchang Verified Customer Verified Customer

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Knowledgeable, friendly and helpful staff. I would recommend the dealership to other customers because if their excellent service. I would recommend the dealership to other customers because if their excellent service. More

by gailml Verified Customer Verified Customer

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Btw, not sure if you were aware or remember, but we've been communicating by text since Covid or March 2020 to be exact...over three years! You've been keeping in touch & provided info whenever I've aske been communicating by text since Covid or March 2020 to be exact...over three years! You've been keeping in touch & provided info whenever I've asked all this time...till I was finally ready to buy. That's a huge credit to your patience, perseverance & awesome service. I hope Nissan over there knows how valuable you are...should give you a raise! 💰 Thanks for making the process easy. 🤗🤗🤗 More

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Excellent customer service and nice selection to choose from. Could not ask for a better experience. from. Could not ask for a better experience. More

by JXGUTZX Verified Customer Verified Customer

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Thank you Joe for helping get the car I wanted and making the process easy. the process easy. More

by hoomaka Verified Customer Verified Customer

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Edy was great, very knowledgeable and accommodating to my needs.. awesome customer service. They really know how to put customers first needs.. awesome customer service. They really know how to put customers first More

by keahiw Verified Customer Verified Customer

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Absolutely stellar experience from introduction, test driving and financing. We appreciate every effort and courtesies extended to help us purchase the Rogue. Mahalo nui also for all the extras…the ser driving and financing. We appreciate every effort and courtesies extended to help us purchase the Rogue. Mahalo nui also for all the extras…the service booklet and logo key chain to hold our key fob. Thomas Kondo and Matthew Moriki are the best! They treated us with the utmost professionalism and care! Indeed this family will be King Windward Nissan’s lifetime friends! More

by CORAT.503 Verified Customer Verified Customer

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