Matt Long | Page 32

Matt Long was EXCELLENT! Matt Long did an excellent job! He was professional, knowledgeable, and informative. I would not hesitate to recommend him to family or friends looki Matt Long did an excellent job! He was professional, knowledgeable, and informative. I would not hesitate to recommend him to family or friends looking to buy a Lexus! He even went above and beyond to mail something back to me that I had forgotten in one of the storage compartments. Thank you, Matt. Great doing business with you! More

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Immeasurable help! Matt Long was totally on top of my lease ending! Helped to get me into exactly the car I wanted. Knowing that I wanted an NX, he made me aware of in Matt Long was totally on top of my lease ending! Helped to get me into exactly the car I wanted. Knowing that I wanted an NX, he made me aware of incentives before my lease was due so that I could take advantage of them. Truly appreciate his patience and his help More

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Excellent Customer Experience I decided to take a minute to revisit my experience dealing with Matt Long and the other fabulous staff members at Metro Lexus in Cleveland, Ohio. My I decided to take a minute to revisit my experience dealing with Matt Long and the other fabulous staff members at Metro Lexus in Cleveland, Ohio. My husbands Lexus was totaled a few weeks ago in a flash flood here in Boardman and that car had been purchased in Florida so I really had no idea who or what dealership to contact in our more local area. I actually picked Matt off of Metros website and contacted him about a car we were interested in. He made the process simple and quick right over the phone and he impressed me with his knowledge and professionalism. I would purchase a car from Matt and Metro Lexus in the future without a doubt! This was a superior buying experience!! Sincerely, Carla Miller and Tom Dailey More

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Tremendous customer service and loalty. I am a customer of this dealership since 2007. As my lease was expiring, I wanted to enter into a new lease, but was having some finance issues. Metro I am a customer of this dealership since 2007. As my lease was expiring, I wanted to enter into a new lease, but was having some finance issues. Metro Lexus staff Matt Long, went to great lenghts to resolve my issues and get me into the car I wanted. Matt was thoughtful, respectful and always available. Excellent all around job, by the sales and finance team at Metro Lexus! More

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Excellent Service/No Pressure This was my first experience with Metro Lexus and Matt Long and I would definitely recommend both! Matt was very friendly and knowledgeable about the This was my first experience with Metro Lexus and Matt Long and I would definitely recommend both! Matt was very friendly and knowledgeable about the vehicles while not making me feel pressured to purchase one on the spot. He took his time with me to make sure I had all the information to make the right decision. I am loving my new Lexus NX! More

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Top notch customer service My salesman Matt was great to work with. He worked with me to identify a vehicle perfect for my needs. The finance manager Danae was also great to wor My salesman Matt was great to work with. He worked with me to identify a vehicle perfect for my needs. The finance manager Danae was also great to work with, explaining various options without being pushy. They were great at working with my financing options as well, and provided a lower interest rate than I was able to find independently in the weeks prior to the purchase. Yasmeen did a fantastic job demonstrating all the tech features in the car. This was the best experience I've had at a dealership. They do a very exciting, special event for you the day of your pickup...but I won't ruin the surprise here! More

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Amazing I really enjoyed working with Matt Long! He knows his product and he let the car sell itself. I visited other dealerships and met with multiple sal I really enjoyed working with Matt Long! He knows his product and he let the car sell itself. I visited other dealerships and met with multiple salesman and he was clearly the best ! Lastly, he needs a raise ! Thanks again ! John Parrella More

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SUPERIOR SERVICE I have bought many vehicles over the years (Chrysler, Ford) and by far the Lexus experience outshines them all. I did not feel pressured to make a pu I have bought many vehicles over the years (Chrysler, Ford) and by far the Lexus experience outshines them all. I did not feel pressured to make a purchase, the salespersons were knowledgeable and took the time to answer my questions and stay with me from the start through my driving off the lot with my new 2019 UX 250h. This vehicle made a nice addition to my 2016 RC F-sport 300 which was my first purchase from this dealership. No doubt I will return to Metro Lexus in the future. More

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Matt Was Smooth Matt was attentive talked to me like a real person and that's what made me mainly pull the trigger on this car.. Sure wasn't the payment!! but you pay Matt was attentive talked to me like a real person and that's what made me mainly pull the trigger on this car.. Sure wasn't the payment!! but you pay for what you get and I am very happy with my Lexus.. He was attentive and kept me in the loop at all times offered me more water then a swimming pool and made it pretty simple.. Thank you Matt you have my business !! More

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A positive experience! The service was performed in a outstanding manner. I was told that my 10k service would take about two hours. So I waited. Sure enough, two hours late The service was performed in a outstanding manner. I was told that my 10k service would take about two hours. So I waited. Sure enough, two hours later I was driving home. The waiting area was very comfortable and provided refreshments and entertainment. Great dealership and great employees. More

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