Matt Kittredge | Page 4

Coastal Nissan is a great place to buy a car. At their dealership there are none of the usual car dealer BS sales tactics. All of the folks that we have dealt with there are good people. Coastal will work dealership there are none of the usual car dealer BS sales tactics. All of the folks that we have dealt with there are good people. Coastal will work with you to get you a great price assuming your expectations are reasonable and you have researched the numbers prior to negotation. That pretty much sums it up, but continue reading if you want details. My wife and I have purchased our last two vehicles—a ’09 Versa and a ’11 Frontier, both new—from the Norwell location. Since we had a good experience buying my wife’s Versa a couple of years ago, when it was time for me to get a new vehicle, we decided to return to Coastal. If you are an educated customer who “does their homework” in regards to pricing and incentives, Coastal is as competitive as dealers come on pricing based on our experience. If you don’t get a good deal from them, it’s probably your own fault for not being informed before you walk into the showroom. For both purchases we worked with Eben Gunnarson and Steve Delaney. I highly recommend both of them as friendly, straightforward people who provide good service. Steve especially has been very helpful post-sale and goes well above and beyond what you would normally expect in regards to post-sale service and support. Matt Kittridge, the service manager, has also been very helpful in trying to resolve an ongoing issue (read on for details). When it comes to service, Coastal doesn’t turn its back on you post-sale. I have had an ongoing noise issue with the Frontier’s blower motor (in the climate control system) since taking delivery, and Coastal, including the sales and service guys, have been working with me and Nissan corporate to try to find a resolution to this issue since it started. Granted, this is a relatively minor problem and everything is functional, but for a new truck, this problem doesn’t seem acceptable to me. Unlike most dealers, who I think would turn their back to the issue and say “tough luck,” the guys at Coastal have been working on my behalf to find some resolution. To me this speaks to the fact that Coastal does not just want to sell you a car—they want to make you a repeat customer via good sales and service practices. If you are in the market for a new car, it is well worth the drive from anywhere in the greater Boston area to check out Coastal. Do your research beforehand and you will get a good deal and great service. More

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