Matt Kittredge | Page 3

The best service ever from top to bottom was sensational will be buying my next vehicle at Coastal. will be buying my next vehicle at Coastal. More

by pmaier14 Verified Customer Verified Customer

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I found this dealership good to work with from sales to service to be very accommodating. Would highly recommend. service to be very accommodating. Would highly recommend. More

by garvey815 Verified Customer Verified Customer

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Always great service. Car is ready when they say it will be. Exceptional customer service, and no surprises on the final bill! Car is ready when they say it will be. Exceptional customer service, and no surprises on the final bill! More

by Paul Verified Customer Verified Customer

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I enjoyed the very good experience with coastal Nissan they were excellent and very nice they were excellent and very nice More

by NANDAN51 Verified Customer Verified Customer

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I have bought 4 Nissans from Coastal. My car was under powertrain warranty and my engine went. I’ve completed all the proper maintenance including an oil change 18 days prior which reve My car was under powertrain warranty and my engine went. I’ve completed all the proper maintenance including an oil change 18 days prior which revealed no sludge issue after a 14 point check. I towed the car to Coastal after the oil and check engine light came on and I saw sludge in the oil cap. After 3 weeks of pretending to help me get it covered by the powertrain warranty, Coastal voided the warranty. I was not allowed to provide paper work to prove I maintained the car and the issue was with their engine. They blamed corporate for voiding it, corporate blamed them. Corporate said once the dealership voided it their was nothing they could do. Their service department charged me $600 to tell me what I already saw with sludge. George Sullivan (assistant service manager) gave me an estimate of $13,500 to replace the engine used or $15,000 for a new engine. He also said he was “flabbergasted” that Nissan voided the warranty, knowing full well Coastal submitted the paperwork to void it. Tim Root (service manager) said they “really valued me as a customer” and when I asked why their estimate was $7,000 more from a legitimate repair shop they had no answer. I guess they don’t really value me as a customer, otherwise they wouldn’t have price gouged me as well. Tim Root and George Sullivan from Coastal’s service department are dishonest and not worth your trust. Every single person from the dealership to corporate lied to me for 2 months now. I dealt with corporate after reporting them to the Better Business Buereau Autoline and was asked to submit maintence paper work on 7/21, which I did. I received a letter on 7/28 dated 7/15 saying my claim was denied. How was it denied before I submitted paper work? Dealing with Better Business Bureau Autoline even more now. Stay away…four cars no loyalty to their buyers. I am also expecting a dishonest rebuttal from Coastal in this review. Service issues are never their problems, they just blame the owners. Remember I bought 4 cars from this dealership. They’re rebuttal was exactly what I expected. Just to follow up to Coastal… Coastal Nissan I am extremely disappointed in your dealership and your response. In no way was I treated fairly by your dealership or Coastal. The car had consistent records of maintenance and oil changes. This includes an oil change 18 days before the engine light came on. I was never given an opportunity by Coastal or Nissan to provide records. Nissan claims you voided the warranty, you claim Nissan voided the warranty. Repairs and oil changes do not have to be done exclusively at your dealership. Either way you have lost a longtime customer who was treated unethically by Nissan and the dealership. I purchased 4 cars from Coastal and in the end it didn’t matter. You can also stop trying to justify how your dealership treated me as a longtime customer. Your estimate was an absolute slap in the face… $5,000-$7,000 more than reputable repairs shops. I had my car repaired for half of your estimate, which is the opposite of fair. Every single negative review you have received blamed the customer. Take responsibility for once for treating your customers poorly. Add Matt Kittredge to your list of dishonest workers at Coastal. Claimed to be advocating for me with Nissan. Took a long vacation and told me Nissan wouldn’t compensate since I didn’t get repairs at their dealership. Dealership wanted $15,000 for repairs, I spent $7,000 for repairs at a honest shop. He then gave $500 credit at Coastal so I could get ripped off again. This is the worst dealership, full of liars and the Nissan corporation is too. Avoid dealership and Nissan all together. More

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So professional! !! Outstanding service from Nissan in Norwell right from the beginning!!! From walking in the door getting signed in, immediately could feel like you !! Outstanding service from Nissan in Norwell right from the beginning!!! From walking in the door getting signed in, immediately could feel like you were Family. We have already told friends/neighbors about our great experience. Tommy was amazing to deal, very professional. 100% and more with 5 plus gold stars. Appreciate all your help, love my new Altima. More

by kdcorliss Verified Customer Verified Customer

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Great Experience I had the pleasure of working with Lance and Erik on my purchase. The process was straight forward, no pressure and relaxing, These guys are total pro I had the pleasure of working with Lance and Erik on my purchase. The process was straight forward, no pressure and relaxing, These guys are total professionals and you will leave knowing you made the right decision with Coastal. Matt and the Service group was extremely helpful in completely resolving a warranty issue. Give these guys a chance to earn your business! More

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Amazing Such a a great experience! I would never go anywhere else for a car. Friendly and helpful service from knowledgable staff that have your best interest Such a a great experience! I would never go anywhere else for a car. Friendly and helpful service from knowledgable staff that have your best interest in mind. More

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I had a terrible service experience at this dealership and will not consider returning. Even after the poor service, I sent an email to the service manage, Mr. Kittredge, and he never even followed up or and will not consider returning. Even after the poor service, I sent an email to the service manage, Mr. Kittredge, and he never even followed up or acknowledged receipt of my email...a continuation of the poor service and the "I don't care" attitude you'll get at Coastal Nissan. I spoke with the service technician on the phone and advised I would call him back within 30 minutes to authorize any of the work quoted. After an hour of attempts to reach him- all attempts were received by me being dumped into voicemail- I left a message on the machine. Following leaving the message, I again called back and was told by the front desk that they were "too busy" to get him on the phone but they assured me he checks voicemail frequently. Almost two hours later, I arrived to the dealership to find the technician and another employee standing in the service bay laughing and talking. I should note, the service bay was completely empty. When I approached him about my car and about the message I left him, he advised me he had not "had time" to check his messages. When I voiced my frustration with him and my impression of him standing around laughing with co-workers while I had been waiting for a response, he quickly snapped at me and told me he had been "too busy" all day and I needed to "calm down". When I told him to "drop his attitude" he smart mouthed me and walked out of the shop. I would never treat a customer like the service technician treated me. Not only did he not respond in a timely manner to my attempts to reach him, in fact he didn't respond at all, but he also was rude and belligerent rather than apologizing and attempting to fix the situation. I will not be bringing my car back to there; it will be worth the extra drive for me to go to Quincy than to deal with their rude and delayed customer service. More

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Trying to get warranty service for my daughters 2009 Murano has been impossible. She has been trying to get this resolved since last summer!The VDC light came on a few weeks after she purchased the used Murano has been impossible. She has been trying to get this resolved since last summer!The VDC light came on a few weeks after she purchased the used vehicle which was in July 2012.She brought the car in and she was told it was a part they had to order and it would be replaced at no charge because the car was under warranty. After several weeks she called them to see if the part had come in and she was told it was there. She brought the car in to have the part replaced but after a day without the car, she was told it was the wrong part and she needed a ABS actuator which would be covered under her warranty. They said they would order it and call her when it came in. She has called back many times and recently Jim told her that the part was there but now she has to speak to George regarding it being a covered service. She was told to call today, Thursday, because George would be there. She called and he was out sick. I left a message on the service manager, Matt Kittredges' voice mail today and he has not returned my call. More

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