Matt Gilbert
Matt Gilbert at W&L Subaru

Matt Gilbert | Page 3

Service Advisor

W&L Subaru

535 Point Township Dr
Northumberland, PA 17857

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4.9
101 Reviews
4.9

101 Reviews

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101 Reviews of Matt Gilbert

January 24, 2026

Dealership Rating
Employee Rating

I had my car in for tires, alignment , and inspection. after looking at my car it was discovered that it had rust and it couldn't be inspected. I understand this. Meanwhile the tires and alignment was don More

by cgrove1985
Recommend Dealer
No

Other Employees Tagged: Matt Gilbert

Jan 26, 2026

W&L Subaru responded

Thank you for he feedback. We agree with you, and we're sorry we did not make note of that issue on your first visit. We will definitely review this situation to make improvements moving forward. Thanks again and have a great day.

January 16, 2026

Dealership Rating
Employee Rating

Very professional and friendly Repairs were great Very easy to deal with/no hassel at all More

by cambo800
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 17, 2026

W&L Subaru responded

We appreciate your business!

January 13, 2026

Dealership Rating
Employee Rating

Between my girlfriend and I, it's 3 vehicles later. Definitely shop there again and get service done More

by etdesign
Recommend Dealer
Yes

Other Employees Tagged: Matt Gilbert

Jan 14, 2026

W&L Subaru responded

Thank you so much for the 5-star review! We truly appreciate your repeat business!

January 13, 2026

Dealership Rating
Employee Rating

They are always very friendly amd helpful. The waiting area is always very clean and well stocked with drinks and snacks. More

by djp2478
Recommend Dealer
Yes

Other Employees Tagged: Matt Gilbert

Jan 14, 2026

W&L Subaru responded

Thank you for posting your feedback! Have a great day!

January 09, 2026

Dealership Rating
Employee Rating

The representative greeted me took our phone number and said they would call when the car was finished. We received a call within 30 minutes and got the car without a problem More

by c.estyring
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Jan 12, 2026

W&L Subaru responded

We're pleased to hear you had an excellent experience in our service department! Thank you for the feedback!

January 01, 2026

Dealership Rating
Employee Rating

Courtesy Listen well Quality service When I take my Subaru to be serviced, I am certain the car receives quality care. The car wash is a nice thank you! More

by djgifford
Recommend Dealer
Yes

Other Employees Tagged: Matt Gilbert

Jan 05, 2026

W&L Subaru responded

Thank you so much for your review!

December 31, 2025

Dealership Rating
Employee Rating

The service was very efficient. They even cleaned my car. Service department has always been great there each time I have been there. I was done in a little over an hour. ?? More

by michelle.siegel
Recommend Dealer
Yes

Other Employees Tagged: Matt Gilbert

Jan 05, 2026

W&L Subaru responded

Thank you for posting your thoughts online! We appreciate your feedback!

December 27, 2025

Dealership Rating
Employee Rating

As always, the service people are excellent, explain any questions I may have, and are always courteous and polite! More

by lhassell2
Recommend Dealer
Yes

Other Employees Tagged: Matt Gilbert

Dec 27, 2025

lhassell2 responded

Always a quick maintenance service done by professional and courteous employees.

December 26, 2025

Dealership Rating
Employee Rating

Matt listened carefully to my service request. The process was smooth. W&L Subaru always provides top notch service, and the people there treat you like family. More

by Bill &Judy G.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Roy Beck, Owen Long , Adam has always taken extra care of my 2019 Outback. Whether he does the actual work or supervises, the work comes out excellent.

Dec 29, 2025

W&L Subaru responded

Thanks so much for your review!

December 26, 2025

Dealership Rating
Employee Rating

I came in for an estimate and they were able to fix the issue right there and promptly! More

by angie30
Recommend Dealer
Yes

Other Employees Tagged: Matt Gilbert

Dec 26, 2025

W&L Subaru responded

Thanks and have a great day!

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