Matt Fondren
Matt Fondren at Joe Rizza Acura

Matt Fondren | Page 18

Service Consultant

Joe Rizza Acura

8150 W 159th St
Orland Park, IL 60462

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4.9
849 Reviews
4.9

849 Reviews

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849 Reviews of Matt Fondren

July 23, 2021

Dealership Rating
Employee Rating

I was greeted instantly in a pleasant and professional manner by Matt. They met their service time an hour early. My RDX was ready before noon. And the friendly cashier gave me a grqnola bar!! More

by Joe S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 24, 2021

Joe Rizza Acura responded

Thank you so much for your excellent review, Joe! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Joe Rizza Acura. Please don't hesitate to reach out if you need anything else.

July 23, 2021

Dealership Rating
Employee Rating

In the past, I would typically go to small mom and pop In the past, I would typically go to small mom and pop shops for my car repairs. Matt in service has changed that for me!! He’s polite, thorough, com More

by TNickso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 24, 2021

Joe Rizza Acura responded

Thank you for leaving this wonderful feedback for Matt! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Joe Rizza Acura.

July 22, 2021

Dealership Rating
Employee Rating

Only needed an oil change which took a little more than an hour including a car wash. Satisfied with previous service provided last month involving transmission replacement. More

by ejones2561
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 23, 2021

Joe Rizza Acura responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

July 22, 2021

Dealership Rating
Employee Rating

The service the people where all great! The only dissatisfaction was the service loaner. I received emails about upgrading and getting a newer model because there was a need for my vehicle, but than More

by WIEDEMANNERIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alyssa Adams, Denise Manikouras

Jul 23, 2021

Joe Rizza Acura responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such great service and apologize that you did not love the loaner.

July 21, 2021

Dealership Rating
Employee Rating

Everyone in the service department has Always been great to work with. Kylie was very very nice and thorough yesterday. Did not have to wait long for the service. More

by SM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Kailer , Kylie keber

Jul 22, 2021

Joe Rizza Acura responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Joe Rizza Acura!

July 19, 2021

Dealership Rating
Employee Rating

Fair, fast and pleasant. Need I say more? The only dealership I know that DECLINES to do work that is unnecessary. Prices are super competitive, even low by comparison thanks to Rizza Rewards. More

by LESARAHAIR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Don’t know their names but the two ladies at the pay window were wonderful!

Jul 19, 2021

Joe Rizza Acura responded

Thank you for taking the time to share your wonderful feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again!

July 16, 2021

Dealership Rating
Employee Rating

The service department is always on point every time I come in. I look forward to seeing you next time I'm in for service. More

by PAUL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ted Jurick, Chris Kailer

Jul 18, 2021

Joe Rizza Acura responded

We appreciate your business, Paul, and our team looks forward to serving you again soon!

July 15, 2021

Dealership Rating
Employee Rating

The staff is always very professional, friendly and prompt. The facility is also extremely clean. It’s also a very nice bonus to have my car washed and vacuumed. More

by Fitzlcf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 15, 2021

Joe Rizza Acura responded

Thank you for choosing Joe Rizza Acura, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 15, 2021

Dealership Rating
Employee Rating

The staff was professional and courteous. The service was performed timely. As usual, they offered to wash my car after the service. I also appreciate the WIFI More

by BKMAcura
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 15, 2021

Joe Rizza Acura responded

Thanks for sharing your thoughts about your experience with Joe Rizza Acura. We appreciate your business and hope to see you again soon!

July 13, 2021

Dealership Rating
Employee Rating

Amazing service! Kind professional employees. Matt is "the best"! Love my ILX, smooth ride and very dependable.. Will recommend your dealership to everyone I know! More

by DK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 13, 2021

Joe Rizza Acura responded

Thank you for your very kind review. Matt and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Joe Rizza Acura. Congratulations on your new ILX!

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