Matt Foley

Had my truck for 27 hours and did nothing to it Had my 350 truck in for service they had it all day and did not touch it I called they said they had to pull one of the guys that was to work on my tr Had my 350 truck in for service they had it all day and did not touch it I called they said they had to pull one of the guys that was to work on my truck so they could work some where else. I'm a senior and a women so I guess I don't count. I call the next day and they told me to come and get it that they couldn't work on it didn't have the people. So that was 27 hours with no truck. Then I ask them to send the car for me HA HA I walk over there I live 2 miles away and it was 37 out and windy. I'm a senior and a women so I guess they were putting the screw to me. I will not go back there and I will tell anyone how they treated me. I will say that the Quick Lane was better Matt and Austin were good to me to bad the service department wasn't. It is not the first time this has happen to me there. But I have learn my lesson. I thought Doctor offices were bad but Briarwood Service SUCKS if I know were to call downtown to complain I would in a heartbeat. More

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Been talked into paying $$$ for unrelated repair I brought my 2005 Ford Focus to check faulted automatic transmission (car jerked when the gears were changing, didn't engage in reverse) but been told I brought my 2005 Ford Focus to check faulted automatic transmission (car jerked when the gears were changing, didn't engage in reverse) but been told that they didn't find anything bad with the transmission but that my problems were caused by the broken motor mound, which the service adviser suggested to replace. Unfortunately I agreed and paid $600 for the repair that didn't fix any of the problems that I had. In less than a week brought the car back with check engine light on and blinking O/D off light. This time been told that my transmission had to be replaced for $4000. Decided not to go with it and ended up paying $600 for nothing. More

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Good service from all Briarwood Ford employees. I have taken our cars to Briarwood for at least ten years. I have always been satisfied with the service from the write-up people and the mechanics I have taken our cars to Briarwood for at least ten years. I have always been satisfied with the service from the write-up people and the mechanics. The last time I was in Austin Neville took care of my car. I have always been satisfied with the service I have received from the Briarwood employees. More

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Mark Garcia Mark Garcia is a very good salesman. He's helpful and very polite. And device dept. Had good people. Mark now how to do his job well. I would recomme Mark Garcia is a very good salesman. He's helpful and very polite. And device dept. Had good people. Mark now how to do his job well. I would recommend who ever needs a vehicle to go see Mark Garcia More

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Made Me Feel Like Family I leased my 2016 Ford Edge from Mark Garcia a year ago. He made the whole transaction easy and nearly effortless. He made me feel like one of his fa I leased my 2016 Ford Edge from Mark Garcia a year ago. He made the whole transaction easy and nearly effortless. He made me feel like one of his family and still does. Every time I bring my vehicle in for service he makes sure I have transportation if I have to be somewhere else at the same time. He is a man of great integrity. He keeps his word (a rare gem in today's world)!! I have and will continue to recommend Mark to anyone and everyone I know who may be looking to purchase or lease a new vehicle. More

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Maintenance and repair We take our personal (Focus, C-Max, F-150) and company vehicles (Transit Connect) to Briarwood Ford for oil changes & tire rotation as well as all mai We take our personal (Focus, C-Max, F-150) and company vehicles (Transit Connect) to Briarwood Ford for oil changes & tire rotation as well as all maintenance issues. We receive an estimate and the work is always completed as expected and in a timely manner. We have used Briarwood Ford for over fifteen years and have always been happy with the results. We highly recommend them. More

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Excellent Service! We brought our vehicle in for a tire rotation and oil change. Car was in and out in less than 40 minutes with no appointment and everyone we dealt wit We brought our vehicle in for a tire rotation and oil change. Car was in and out in less than 40 minutes with no appointment and everyone we dealt with was friendly and professional, from the gal that answered my questions on the phone to all of the guys in service, we were especially impressed with Matt Foley who made everything easy and efficient upon arrival! This was our first visit and we will definitely be returning to purchase our vehicles here in the future and to have them serviced. Thank you for an excellent experience! More

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Outstanding Service and Customer Care I would highly recommend Paul and Matt, if you are looking to get your car services. I have been seeing Paul for more then 10year, he always has a smi I would highly recommend Paul and Matt, if you are looking to get your car services. I have been seeing Paul for more then 10year, he always has a smile, he treaties you like a family member, and no matter how busy his day is, he never says no to help anyone. I meet Matt though Paul, and same goes for Matt, he always has a great smile on his face, no matter how the day is going. They take there time in explaining you what is the problem, and they don't try to over sale you on things that you don't need. The reason for me to go to Briarwood Ford for 10+yrs is for the excellent/outstanding Service that I receive and also the friendly faces. :) Thank you Paul and Matt. :) More

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These two employees helped me with service on my used GMC vehicle. My wife bought her car there and had a good experience and I was looking for a good place for service so I tried Briarwood. Pat Collins an vehicle. My wife bought her car there and had a good experience and I was looking for a good place for service so I tried Briarwood. Pat Collins and Matt Foley did an excellent job of getting me in and out quickly and for a fair price. I couldn't be more pleased. The service was better than the GMC dealer in town gave me! More

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