Matt Buckes
Matt Buckes at Beck Ford

Matt Buckes

Sales

Beck Ford

420 Palm Ave
Palatka, FL 32177

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4.8
18 Reviews
4.8

18 Reviews

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18 Reviews of Matt Buckes

July 02, 2025

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Employee Rating

female sales person pleasant but didn't want to go outside in the heat to show vehicles. she failed to keep an appt with me and was seen by another rep who had to restart the process all over again. I More

by PATSCATS15
Service Price Transparency
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Recommend Dealer
No
Jul 03, 2025

Beck Ford responded

Thank you for taking the time to share your experience with us. First and foremost, I want to sincerely apologize for the multiple frustrations and disappointments you encountered during your recent visit. As a loyal Ford customer for over 40 years, your continued business means a great deal to us, and it's clear we fell short of the service you rightfully expect and deserve. Your feedback about your interaction with our sales team is deeply concerning. Every member of our team should be committed to providing courteous, attentive, and professional service—regardless of the weather or circumstances. It's unacceptable that your appointment was missed and that communication regarding pricing and discounts was inconsistent. We also regret any pressure you felt regarding your SUV, especially after expressing your preference. I also want to acknowledge your long-standing concerns regarding your AC and the freon smell. Your health and safety are top priorities, and I'm very sorry if our service team did not give your concerns the attention they required. I will be sharing this with our service management team for immediate review. I'm glad to hear Jeremy in the Quick Lane provided you with a positive experience—that’s the standard we strive for across all departments. That said, we will also review the discrepancy on your service invoice regarding the tire recommendation to ensure more accurate reporting going forward. We appreciate your honest feedback and would welcome the opportunity to make this right if you’re open to it. Please call our management team directly at (386) 328-0344, ext. 135—we value your voice and would like to restore your trust in our dealership.

May 23, 2025

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in 64 years my first new truck. Everyone did a great job thanks for the Patience with My grouchy old self More

by JHP4PPSS
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Recommend Dealer
Yes
May 27, 2025

Beck Ford responded

Thank you for sharing such a special milestone with us! We’re honored to have been part of your very first new truck experience after 64 years. Our team was happy to help every step of the way — grouchy or not! 😊 We truly appreciate your kind words and your trust in us. Enjoy that new truck, you’ve earned it!

April 19, 2025

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They did a good job, it was fast and correct, they did however have to be asked for the car wash ticket. More

by jhiggin190
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Recommend Dealer
Yes

January 15, 2025

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Best buying experience I ever experienced. Process was smooth and simple. My sales person Mimi was awesome, and Ike the finance manager was a beast at getting the right bank and interest rate! More

by mchavez_667
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Recommend Dealer
Yes

December 16, 2024

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Great dealership with friendly knowledge staff. They listened to my need and helped me find the best fit for me. More

by SERVICE@EXPRESSMACHINETOOLSERVICE.COM
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Recommend Dealer
Yes

December 10, 2024

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Very nice people at this dealership and we choose to drive here from Jacksonville because of the friendliness of the staff. More

by j_folger
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Recommend Dealer
Yes

October 01, 2024

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Great place to do business with. Ford's are our choice of vehicles, they just found us our vehicle. More

by papanana1234
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Recommend Dealer
Yes

Other Employees Tagged: Ike Ettinger

September 07, 2024

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Employee Rating

Joe and Pj are amazing. They made the purchase of my truck awesome. Thank you More

by chuckmcguire01
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Recommend Dealer
Yes

Other Employees Tagged: Ike Ettinger, Joe Breedlove

August 31, 2024

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Employee Rating

Great service as usual. Salesmen are great and treat people with respect without pressure of buying More

by MEDASH12
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Recommend Dealer
Yes

Other Employees Tagged: Rick Fullerton

August 23, 2024

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Employee Rating

This is the second time I've been there at least I'll tell you something More

by kenderthomas2469
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Recommend Dealer
Yes
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