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Mathew Rivera
Mathew Rivera at DCH Wappingers Falls Toyota
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Mathew Rivera

Assistant Service Manager

DCH Wappingers Falls Toyota

1349 Route 9
Wappingers Falls, NY 12590

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4.8
509 Reviews

Dealership Experience

3 yrs, 5 mos

Industry Experience

12 yrs, 9 mos

Languages Spoken

English English

4.8

509 Reviews

Write a Review

509 Reviews of Mathew Rivera

November 16, 2024

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Employee Rating

Always a great experience at Toyota. Everyone is very helpful and friendly when I stop in. More

by joslynn.kemp
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Service Time
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Recommend Dealer
Yes
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Nov 16, 2024

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We’re so glad to hear you always have a great experience with us. Our team takes pride in being helpful and friendly, and we appreciate your continued support!

November 16, 2024

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Employee Rating

Service was performed faster than expected. Everyone was professional and welcoming. Especially the gentleman who processed my appointment. More

by Michaeljdoyle1
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 16, 2024

DCH Wappingers Falls Toyota responded

Thank you for sharing your feedback! We’re thrilled to hear the service was completed quickly and that our team made you feel welcome. We’ll be sure to pass along your appreciation to the gentleman who processed your appointment. We look forward to serving you again!

November 16, 2024

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As always DCH has done a fantastic job. Judy isn’t the advisor I usually see. She was great and went above my expectations. Once again a fantastic experience. More

by rgraham460
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Judy Deems

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Nov 17, 2024

DCH Wappingers Falls Toyota responded

Thank you for your kind words! We're thrilled to hear that Judy went above and beyond to exceed your expectations. At DCH, we’re committed to delivering fantastic experiences, and it’s great to know that you had another positive visit. We look forward to serving you again!

Nov 17, 2024

rgraham460 responded

Thanks for putting customers first. I’m looking forward to bringing both my Tacoma and my girlfriends Corolla in, in February.

November 14, 2024

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Everything was fine,everyone were very professional and the waiting time was right on schedule More

by BERAPELL
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas, Judy Deems, Lauren Fusaro

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Nov 14, 2024

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're glad to hear that everything went smoothly and that you had a positive experience. We appreciate your kind words about our team and are happy to know the timing worked out well for you. Looking forward to your next visit!

November 14, 2024

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Service has been great and determined the issue on my Highlander right away. When other dealerships failed to catch the issue. Overall very satisfied and will have all of our Toyotas serviced at DCH More

by melvinpena75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 14, 2024

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're so glad we could help resolve the issue with your Highlander when others couldn't. It's great to hear that you're satisfied with our service, and we look forward to continuing to take care of all your Toyotas in the future!

November 14, 2024

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Matthew was the friendliest person and very helpful and professional. He was quick to help me when I walked in and I didn't realize I was supposed to drive my car directly in the garage and instead of havi More

by Zmaloney789
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 14, 2024

DCH Wappingers Falls Toyota responded

Thank you for sharing your experience! We're so glad to hear that Matthew went above and beyond to make your visit a positive one. His professionalism and helpfulness truly reflect the level of service we strive to provide. We appreciate your feedback and look forward to assisting you again in the future!

November 12, 2024

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Very attentive and punctual, everything was done properly on my car and in time range promised More

by dionizio19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas, Judy Deems, Lauren Fusaro

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Nov 12, 2024

DCH Wappingers Falls Toyota responded

Thank you for your feedback! We're thrilled to hear that everything was completed to your satisfaction and within the promised time frame. We always strive for punctuality and quality, and it's great to know we met your expectations. We look forward to serving you again in the future!

November 11, 2024

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Very pleased with the service prompt and courteous clean and efficient everything explained to the fullest More

by GSEGARRA16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Thomas Hackett

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Nov 11, 2024

DCH Wappingers Falls Toyota responded

Thank you for the great feedback! We’re thrilled to hear that you were pleased with the prompt, courteous, and efficient service. We’re also happy to know that everything was fully explained to your satisfaction. We appreciate your trust and look forward to assisting you again!

November 07, 2024

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Very satisfied with the service! ! I had a problem which was taken care of right away. Matt was very kind & helpful to fix the problem!! Thank you!! More

by bce729
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 07, 2024

DCH Wappingers Falls Toyota responded

Thank you for your great review! We're so glad to hear that Matt was able to quickly resolve the issue and provide you with excellent service. Your satisfaction is our top priority, and we truly appreciate your kind words!

November 07, 2024

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Employee Rating

The worst dealership in all United States it’s Wappingers Toyota. They rip people off. I bought rear springs for 2013 Toyota sienna was $240 each and shocks for the back was 115 each then I called Kingston More

by johnyslice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Thomas Hackett, Melissa Tyler, Jason Gasiunas, Andrew Bartko, Judy Deems, Lauren Fusaro , All of them are the same

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Nov 07, 2024

DCH Wappingers Falls Toyota responded

We're truly sorry to hear about your experience. We take customer concerns seriously, and your feedback helps us improve. We’d like to learn more about your situation and work to resolve this. Please reach out to our customer service team at 845-202-3912 so we can look into this further and address your concerns. Thank you for bringing this to our attention.

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