Massoud Qayoumi

Niello BMW made me pay for the RecovR locator installed on the vehicle. It doesn’t work. I get the location of some other vehicle. And someone else would be able to track my location. I’ve been asking for on the vehicle. It doesn’t work. I get the location of some other vehicle. And someone else would be able to track my location. I’ve been asking for several weeks for a refund and to remove the locator but they keep deferring or ignoring my calls and emails. This is a privacy and security issue and they owe me a refund. More

by Don’t use RecovR Verified Customer Verified Customer

Report | Print

Had an awesome experience at Niello BMW! CJ was super helpful and got me approved. Highly recommend! CJ was super helpful and got me approved. Highly recommend! More

Report | Print

This was my first visit to BMW Elk Grove and had a great experience – nice showroom and the staff was welcoming, knowledgeable, accommodating and very professional. Working with CJ was great from start to experience – nice showroom and the staff was welcoming, knowledgeable, accommodating and very professional. Working with CJ was great from start to finish. His personable, engaging and non-pressure approach was appreciated. He patiently indulged me with all of my questions, made my wife and I feel comfortable during our initial visit, was thoughtful and thorough in his follow up and helpful in his guidance throughout the process to meet my needs. Highly recommend working with him. More

Report | Print

I had a fantastic experience with BMW Niello customer service team specially POOJA THAKUR. She is very professional, courteous, and went above and beyond to address my concerns to buy a car. She kept me service team specially POOJA THAKUR. She is very professional, courteous, and went above and beyond to address my concerns to buy a car. She kept me informed throughout the process. I truly appreciate her dedication to customer satisfaction. Highly recommended! More

Report | Print

Excellent, helpful, courteous, service. Bobby worked hard to help me to get just the car I wanted. I easily recommend Bobby Pham to anyone looking for a BMW (new or used) at Niello BMW, E Bobby worked hard to help me to get just the car I wanted. I easily recommend Bobby Pham to anyone looking for a BMW (new or used) at Niello BMW, Elk Grove. In addition, Jonathan St. Germain, Niello BMW Genius, has been extremely helpful @ patient coaching me on the technology in my new 2025 x30x. My overall experience at Niello BMW has been the absolute best! I highly recommend Niello BMW, Bobby Pham, & Jonathan St. Germaine to anyone considering a new car. More

by JHALSEL1 Verified Customer Verified Customer

Report | Print

Eventually after a lot of back and forth, I know I got the best deal possible. They took my car max trade in offer. Then added more to compensate for the price of the car in the back end. Test drove the c the best deal possible. They took my car max trade in offer. Then added more to compensate for the price of the car in the back end. Test drove the car by myself, signing the documents was very simple. Derailed the car before I left. Overall easy process. More

by NICKTROJANOWSKI Verified Customer Verified Customer

Report | Print

Great service by Steve and all involved. We both had a great experience. Thank You We both had a great experience. Thank You More

by JRVERHOEVEN Verified Customer Verified Customer

Report | Print

All around great service, knowledgeable and friendly people, super accommodating. Took well care of us. people, super accommodating. Took well care of us. More

by SHANAL8557 Verified Customer Verified Customer

Report | Print

CJ at Niello BMW took great care of me! The process was simple, staff was friendly, they answered all of questions. I would absolutely come back to buy a car from CJ and this dealership! The process was simple, staff was friendly, they answered all of questions. I would absolutely come back to buy a car from CJ and this dealership! More

Report | Print

Very helpful and professional. Matt made purchasing a car so simple and stress free. Will definitely be purchasing from them again Matt made purchasing a car so simple and stress free. Will definitely be purchasing from them again More

by APRYLVG Verified Customer Verified Customer

Report | Print