Mason Isbell

Meet Mr. Scamala. The manager at Tony Serra Nissan in Cullman that refused to talk to me and refused to give me his name. Based off the scam he is trying to Scamala. The manager at Tony Serra Nissan in Cullman that refused to talk to me and refused to give me his name. Based off the scam he is trying to run on good folks, I can see why he didn’t want to give me his name. I went in to purchase a vehicle from Tony Serra Nissan and told them all they have to do is treat me fairly and I won’t haggle with them. We can both walk away satisfied. One of the first things I told the sales rep was that I do not need the warranty and wouldn’t purchase the vehicle with a $4,300 warranty that is worthless. I told them up front that I have the means to take care of anything that might happen. When we sat down at the negotiating table, the warranty comes back into play. I told my sales rep that I would walk out if they cannot remove the warranty. He said he understood and marked it off the paper and promised me they wouldn’t charge the warranty. He asked what my credit score was and I told them I have no idea and didn’t need to know, I can get the best rate available without an issue. He says ok and they go back to the manger’s office to work up numbers. At this time one of their floor managers, Jason, comes out with my sales rep. He says “I have a great deal for you. You can get the car with 2k down and $670 a month”. The car I was purchasing was listed at $29,000 and they were giving me $52,500 for my trade (low but that’s ok) and I owed $56,853 so there was $4,353. I was putting $2k down so the $2,353 was added to the price plus the doc fee of $799 (I agreed to pay the doc fee without haggling because I’m cool with people making money). I asked how he was getting to the $670 a month number but the math ain’t mathin. He was hesitant to tell me that my interest rate was 8.3 but I eventually got that out of him and after I used my interest rate calculator I figured out that there was an extra $4k in there somewhere. Guess what it was…. THE WARRANTY THAT I HAD ALREADY TOLD THEM I WOULD NOT DO THE DEAL IF IT WERE IN THERE. At this point, I told them that they were trying to scam me on a high interest rate and add the warranty back in there. Jason apologized and said that Mr. Scamala made him add it back in. He comes back and magically got my interest rate down to 6.3 and removed the warranty. I told him at this point I wouldn’t do a deal unless Mr. Scamala come out and talk to me. Of course he refused like a natural born scammer while hiding in his office. I leave and on my way home I receive a call from my rep apologizing for the managers actions and wanted to know if I would come back and do a deal. I respected the fact that he called and went back to do the deal. And frankly I’m tired of looking at vehicles. I agree to pay 2k and finance $33k. By this time we have a screaming baby and have been there for five hours and I’m ready to leave. I get home and look at the paperwork and notice one page showed the amount owes was $33k and the itemized page had me financing $35,293. THEY ADDED A ROADSIDE HAZARD FOR $2,293 that apparently covers your tires. Do you know how many tires I can buy for $2,300 dollars… I called up there and talked to the finance manager and he stated that that was not part of the deal and his paperwork showed that I was financing $33,000. I had to point him to the page where this was added. He said “ I don’t know how that got in there. That wasn’t supposed to be on there.” He redid the paperwork and took it off. If you’re doing the math, that’s $4,300 warranty, $2,300 roadside hazard (no xxxxxxx would need) plus the interest on those that they tried to get on a 8.3, that’s over $10k of my hard earned money that they tried to scam me out of. This one hits home because it was in our home town. I pride my self in offering the Cullman community the best value and selling with integrity. I feel obligated to ride scammers from the sales culture of Cullman. My dad taught me a long time ago that pigs get fat and hogs get slaughtered. It’s time for More

by alexrichter222 Verified Customer Verified Customer

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It was a better experience than I had with any other dealership. I will be a repeat customer. dealership. I will be a repeat customer. More

by dabamaredneck Verified Customer Verified Customer

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Wonderful customer service 👏 very nice atmosphere. Fully answered questions. But not much of a discount. Fully answered questions. But not much of a discount. More

by Eve Verified Customer Verified Customer

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Very helpful, discussed options, presented alternatives. Salesman and financing were awesome. Listened to concerns about rates and payments. Enjoyed tge experience. Salesman and financing were awesome. Listened to concerns about rates and payments. Enjoyed tge experience. More

by ydf1954 Verified Customer Verified Customer

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Tony Sierra has been top Knotch! Courteous, efficient and clean! Couldn’t ask for a better experience. Courteous, efficient and clean! Couldn’t ask for a better experience. More

by DJWILL2513 Verified Customer Verified Customer

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The experience was very very good the salesperson was very experienced I look forward to shopping there for my wife a car and here in a few weeks very experienced I look forward to shopping there for my wife a car and here in a few weeks More

by cyberm37 Verified Customer Verified Customer

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No matter what my needs are I get treated with the utmost respect, they are very timely and I get service with a smile. respect, they are very timely and I get service with a smile. More

by mahoganysoul7 Verified Customer Verified Customer

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I drove in to see the Cars on the lot. ,I was ready to trade for a newer auto. The people that worked there are really nice and I looked at a number of cars,and wound up trading cars.I ,I was ready to trade for a newer auto. The people that worked there are really nice and I looked at a number of cars,and wound up trading cars.I got a good deal ,would recommend to my friends. More

by cbond78 Verified Customer Verified Customer

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fast and easy open all day to serve my needs for my 2022 car need car need More

by dmchan35049 Verified Customer Verified Customer

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They will work with you to make sure you are happy and get you in the car you want. get you in the car you want. More

by stephy4bama Verified Customer Verified Customer

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