Mary Margaret McGowan | Page 33

Excellent and experienced I would like to thank me Gallergher for his excellent service in taking care of me while I was there. I could not ask for better treatment I feel like I would like to thank me Gallergher for his excellent service in taking care of me while I was there. I could not ask for better treatment I feel like I owe him something for just taking excellent care More

by CHAVERSB7 Verified Customer Verified Customer

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The very BEST Service Department around!! Josh Guerra is truly a remarkable Service Consultant, and he makes every Lexus customer feel special. He is warm, friendly, and personable - remember Josh Guerra is truly a remarkable Service Consultant, and he makes every Lexus customer feel special. He is warm, friendly, and personable - remembering small details about each of us and taking the time to demonstrate how importance we are to Lexus with his genuine and attentive service. He never rushes us, is fun to chat with, is clearly knowledgeable about our vehicles, and is ever-professional and courteous. Josh is the #1 reason I continue to own a Lexus, even though I am actually no longer even attracted to the ES and I'm less impressed with the quality of product than I used to be. I am also horribly spoiled by the wonderful team at Westside Lexus Service, where the liberal Loaner Car policy keeps customers super happy. Lastly, I wanted to note the honesty and impressive service records of Josh's mechanics. I know these guys have been there a long time and that there is no revolving door with Josh's team. Even though I have a bad habit of constantly leaving cash in the arm console and glove box - never has even $1 gone missing. How many companies in the world can claim that? This MVP treatment from the Westside Lexus Service Department, along with Josh as my personal superstar, have pretty much established me as a lifetime client of this particular dealership. I will not buy from another dealership even to save money on a new purchase, and I no longer even bother shopping other makes. Since I completely trust the team to make honest service recommendations and not sell me unnecessary repairs, and I have total faith in the skills of the technicians, I happily bring my car in for service here, 100% satisfied even with a dealership service price tag. Obviously a very pleased Lexus for Life client, my loyalty to this dealership is based on 16 years of great experiences, and I am confident that many more are are still ahead! More

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Platinum service from start to finish! I can't give enough praise to Steve Davis and Mary Margaret McGowan at Westside Lexus for their phenomenal service, professionalism, and a truly seaml I can't give enough praise to Steve Davis and Mary Margaret McGowan at Westside Lexus for their phenomenal service, professionalism, and a truly seamless, pleasurable, buying experience. My previous Lexus was traded in for a new little beauty after 19.5 years. Does that speak to the reliability and quality of Lexus? Yes, I'm a walking Lexus advertisement, and proud of it. Steve and Mary far exceeded customer service expectations and ensured I had every option patiently explained to me. Outstanding care and caring. THANK YOU! More

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I was satisfied I am happy at Westside because of Mary Margaret. I think that pretty well covers how I feel about Westside. I don't know any other sale's person, bu I am happy at Westside because of Mary Margaret. I think that pretty well covers how I feel about Westside. I don't know any other sale's person, but Mary Margaret has been so accommodating I go out of my way to get there. I live inter-city and I hate to do outside the loop. More

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Maintenance I enjoyed another 5000 mile maintenance checkup and visit to this great dealership. Love the no hassle environment of the sales and service department I enjoyed another 5000 mile maintenance checkup and visit to this great dealership. Love the no hassle environment of the sales and service departments. Thanks More

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comfortable and effiecient I arrived with a low tire pressure warning. My Advisor suggested that I go ahead and get the 5k service and he promised a fast turnaround. He was tr I arrived with a low tire pressure warning. My Advisor suggested that I go ahead and get the 5k service and he promised a fast turnaround. He was true to his word! More

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Great experience Very friendly and reasonable. Would go back there or recommend someone else. Hai is a good guy. Straight and friendly. Explains things in detail. Mary Very friendly and reasonable. Would go back there or recommend someone else. Hai is a good guy. Straight and friendly. Explains things in detail. Mary is very friendly also. More

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Always fast & efficient We are always able to make our appointment to meet our needs. This is very important as we live almost 2 hours away. We are given a loner car so we a We are always able to make our appointment to meet our needs. This is very important as we live almost 2 hours away. We are given a loner car so we are able tend to other needs while our vehicle is being serviced. David Harvey is always very professional and accommodating. Our vehicle is serviced promptly and always washed, vacuumed and looks very nice when we pick it up. We have had our vehicle 13 months and could not be more satisfied with Westside Lexus and all they have to offer their customers. More

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Purchase of automobile I was in the final months of an lease agreement and decided to purchase the automobile. My sales representative, Mary Margaret McGowan, who has helpe I was in the final months of an lease agreement and decided to purchase the automobile. My sales representative, Mary Margaret McGowan, who has helped with my all of my automobile needs for the past 20 years, made the process effortless and I appreciate that very much. More

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Service Excellent service, Laura was outstanding, friendly, courteous, answered all questions and helped with connection to blue tooth. Everything went well a Excellent service, Laura was outstanding, friendly, courteous, answered all questions and helped with connection to blue tooth. Everything went well and was out quickly. That is always appreciated as well as access to a loaner More

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