Mary Gallagher

I wish we had read the negative reviews about Kristin before working with her because they were accurate. Over the years, I’ve purchased many vehicles from various dealerships, but this was by far the wo before working with her because they were accurate. Over the years, I’ve purchased many vehicles from various dealerships, but this was by far the worst customer service experience I’ve ever encountered. Kristin lacks effective communication skills and became defensive when questioned about inconsistencies. Instead of addressing concerns, she would walk away and retreat to her manager’s office. Unfortunately, her manager Cerra Terrill-Rodriguez, didn’t seem to address her behavior either, which was disappointing. If it weren’t for Mary Gallagher stepping in and fixing Kristin’s mistakes, we wouldn’t have gone through with the purchase. Kristin appeared uninterested in selling us the vehicle and, at times, even seemed upset with us for asking questions or making the purchase. Her unprofessional attitude and lack of preparedness were shocking. On the day of purchase, we spent 3.5 hours at the dealership, only to learn that the brand-new 2025 truck wasn’t ready for us. Kristin claimed the vehicle was locked up for the night because she didn’t know we were buying it, despite her constant text messages leading up to the sale. This experience was frustrating and unacceptable. Kristin’s approach to customer service is in desperate need of improvement. I would not recommend working with her to anyone. More

by FOX Verified Customer Verified Customer

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Sam in sales was nice from the start. Great guy. Was very helpful and knowledgeable. I would recommend him to anyone. Mary who did the finance part of it was honest and upfront. I ap Great guy. Was very helpful and knowledgeable. I would recommend him to anyone. Mary who did the finance part of it was honest and upfront. I appreciated that. Daisy is an absolute sweetheart. I did have a slight issue with parts/service, but they corrected the problem quickly. I would go to this dealership again. This is my second time around. More

by CHRISCONRAD7 Verified Customer Verified Customer

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Everyone was so welcoming! It was a smooth transaction from finding my car to test driving working with Carlos and the financing with Mary. The entire staff was professional bu It was a smooth transaction from finding my car to test driving working with Carlos and the financing with Mary. The entire staff was professional but made you feel at home. There was absolutely no pressure and all questions was answered. I would 100% recommend this dealership. More

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Everything went very well with all dealer stuff, and I did not have any problem, looking forward to do more business with the Chevrolet Wallingford did not have any problem, looking forward to do more business with the Chevrolet Wallingford More

by ANDRELEITECT Verified Customer Verified Customer

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Folks were friendly and good to deal with. However, the product knowledge was not what I would have expected. However, the product knowledge was not what I would have expected. More

by JBREEN68 Verified Customer Verified Customer

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Every thing was so effortless and smooth. From them contacting me after I searched for the vehicle I wanted to the test drive and the financing. Everyone was so nice and professional. I would From them contacting me after I searched for the vehicle I wanted to the test drive and the financing. Everyone was so nice and professional. I would recommend to everyone. The staff is awesome! No pressure to buy but all questions answered and they made you feel like family. Lee More

by LEONILESCOTT Verified Customer Verified Customer

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Walked in and was on the defensive as another dealership did the stereotypical car dealership thing. This was not like that. They had the car, we spoke about it, test drove, and came to terms. Easy seamle did the stereotypical car dealership thing. This was not like that. They had the car, we spoke about it, test drove, and came to terms. Easy seamless process. Keep up the good work Kristin!! More

by GLEN_ROCHE Verified Customer Verified Customer

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I got what I was settling for but truck has a scrape I didn't know about and window shades were falling off didn't come with fresh oil change roof of truck wasn't washed at all upon receiving the truc didn't know about and window shades were falling off didn't come with fresh oil change roof of truck wasn't washed at all upon receiving the truck it wasn't vacumed to good there was still frito under the seat even though I pointed it out on test drive More

by MINIONE51163 Verified Customer Verified Customer

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This was the first visit to a dealership where I was not stressed out and feeling like someone was trying to rip me off. I actually had fun! They found me a truck which exceeded my expectations and for a gr stressed out and feeling like someone was trying to rip me off. I actually had fun! They found me a truck which exceeded my expectations and for a great price. Highly recommend my friends at Executive Auto Group Chevrolet. More

by YALEMEDIC18 Verified Customer Verified Customer

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They make you wait a very long time negotiating the sale . The new truck had a scratch that exposed metal on the rear bumper which I informed Carlos prior to the sale and after the sale, told him I neede i . The new truck had a scratch that exposed metal on the rear bumper which I informed Carlos prior to the sale and after the sale, told him I neede it repaired . Still no response to my request. More

by RRICKT20 Verified Customer Verified Customer

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