Marvin Dawson
Marvin Dawson at Campbell Ford
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Marvin Dawson

Fixed Operations Director

Campbell Ford

2801 S 11th St
Niles, MI 49120

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4.6
31 Reviews

With 30 plus years in the automotive industry, I still strive to learn something new everyday. The technological changes in our industry over the last few years has been vast. We are quickly moving away from "ICE" (Internal combustion engine) vehicles to "BEV" (Battery electric) vehicles. These changes bring great excitement but also some tremendous challenges. Software issues are almost constant and at times a great challenge to remedy. Personnel shortages in our industry much like other industries has created additional challenges for my team. Above all, providing my customers with the very best customer service possible is my daily focus. "I want to be your car guy". Thank you for the opportunity.

Dealership Experience

4 yrs

Industry Experience

40 yrs, 7 mos

Languages Spoken

English English

4.6

31 Reviews

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31 Reviews of Marvin Dawson

December 15, 2024

Dealership Rating
Employee Rating

Vince is great. He is incredibly helpful! He is Always a pleasure to work with. I highly recommend Campbell ford. More

by thebearsaredancing
Service Price Transparency
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Recommend Dealer
Yes

December 02, 2024

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Vince is so great, beyond words. I can not express how amazing he is at his job. He makes bringing my vehicle in for service seamless. He is the most pleasant person ever. I truly en More

by thebearsaredancing
Service Price Transparency
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Recommend Dealer
Yes

November 14, 2024

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The staff and service is always helpful and great to work with! They're always there when I need them. More

by FOCUSESE
Recommend Dealer
Yes

Other Employees Tagged: Austin Davey, Vincent Hernandez , Gene Dittmer,Colin Daley

November 14, 2024

Dealership Rating
Employee Rating

The staff and service is always helpful and great to work with! They're always there when I need them. More

by FOCUSESE
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes

Other Employees Tagged: Austin Davey, Vincent Hernandez , Gene Dittmer,Colin Daley

November 05, 2024

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The employees there are wonderful and helpful and fix my car in a timely manner. More

by FOCUSESE
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Austin Davey, Vincent Hernandez

November 03, 2024

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Excellent staff, very friendly. They made the process of leasing my Ford F150 simple and fast. I would recommend Campbell Ford to everyone. You're a person there not just another by More

by kk824363
Sales Price Transparency
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Recommend Dealer
Yes

October 11, 2024

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Bad work no checking cars before leaving put wrong parts on car poor computation gave a 25 dollar gift card for bad work could at least bought me dinner before taking advantage of me More

by Jt1075
Service Price Transparency
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Recommend Dealer
No

Other Employees Tagged: Ron Metcalf, Vincent Hernandez

Oct 14, 2024

Campbell Ford responded

I’m so very sorry for the situation. I was made aware of this situation which happened while I was on vacation. I understand you have a beautiful Jeep. This was obviously not our finest hour. You can see by the other reviews this is not a normal experience for our customers. We most definitely could have done much better to make sure that final inspection was completed exactly as we have it outlined. I would also like to offer you a complimentary Mobile Service maintenance visit if you are willing to allow. Just let me know and I'll get you in touch with my Mobile Team. Again, I’m so very sorry.

Oct 14, 2024

Jt1075 responded

Sure whats include

September 28, 2024

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What an incredible and easy experience. Brian in sales took great care of me and I know service will continue to do the same More

by Dawsonpc
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Recommend Dealer
Yes

August 19, 2024

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Employee Rating

They do a great job with the recalls. Mo has been by the house to do two of them Great rep for the Campbell brand. More

by na13
Service Price Transparency
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Recommend Dealer
Yes

August 09, 2024

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Employee Rating

They went above and beyond on the work they did on our truck. Vicente called and we went over everything and followed up on how our truck was doing after the repairs I will choose Campbell Ford everyti More

by mindymiller639
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Austin Davey, Vincent Hernandez , Aaron the technician

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