Marvin Dawson
Marvin Dawson at Campbell Ford
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Marvin Dawson

Fixed Operations Director

Campbell Ford

2801 S 11th St
Niles, MI 49120

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4.6
38 Reviews

With 30 plus years in the automotive industry, I still strive to learn something new everyday. The technological changes in our industry over the last few years has been vast. We are quickly moving away from "ICE" (Internal combustion engine) vehicles to "BEV" (Battery electric) vehicles. These changes bring great excitement but also some tremendous challenges. Software issues are almost constant and at times a great challenge to remedy. Personnel shortages in our industry much like other industries has created additional challenges for my team. Above all, providing my customers with the very best customer service possible is my daily focus. "I want to be your car guy". Thank you for the opportunity.

Dealership Experience

4 yrs, 4 mos

Industry Experience

40 yrs, 11 mos

Languages Spoken

English English

4.6

38 Reviews

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38 Reviews of Marvin Dawson

April 02, 2025

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Employee Rating

I’ve always had good service from Campbell’s. The staff is always professional and keeps me up to date on issues I may be having. More

by LARAN40
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Recommend Dealer
Yes

Other Employees Tagged: Bill Fletcher, Brian Lares, Vincent Hernandez , Judy Dawson

Apr 02, 2025

Campbell Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Campbell Ford.

March 17, 2025

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Terrible communication had car in service 3 weeks and didn’t accomplish anything but them Trying to tell me they worked on it and it was lies. My service advisor told me 3 different times he would get b More

by kpaulk63
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Recommend Dealer
No
Mar 17, 2025

Campbell Ford responded

Thank you for taking the time to complete this survey. For starters, communication is huge and I do sincerely apologize for the lack of communication from my team regarding your vehicle's repairs. This is an issue as no guest should feel ignored, for that I truly do apologize. We managed to repair your check engine light with your approval and the only hold up we had was really getting your door seal. We ran into many of issues trying to obtain the correct door seal for your vehicle. This vehicle is a bit older and Ford simply only creates factory parts for so long. Please don't think for a second your vehicle was just left here with no repair in mind. I hope you can forgive my teams lack of communication and give Campbell Ford another shot. You are more than welcome to reach out to me personally for any of your service needs. Austin Davey Service Director 269-684-8300 ext 303

February 14, 2025

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Service was amazing! So easy! Thanks so much I really appreciate your help, communication and excellent service! More

by CHASECURRIER111
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Recommend Dealer
Yes

Other Employees Tagged: Brian Lares, Austin Davey, Vincent Hernandez , Jack Bell

Feb 16, 2025

Campbell Ford responded

Chase, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Campbell Ford!

February 12, 2025

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Great good awesome amazing stellar perfect award winning customer satisfaction too good exceptional first class service More

by ADRIAN.ROCHA
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Recommend Dealer
Yes

February 01, 2025

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Great people, best service, every job always done right, have confidence in everyone at Campbell, would not take my daughters car anywhere else, will always refer people to Campbell Ford More

by brookefawcett2001
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Recommend Dealer
Yes

January 17, 2025

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All of the employees are wonderful. Great atmosphere and they have new cars in the showroom which are nice to look at. More

by ksmg
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Recommend Dealer
Yes

January 16, 2025

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Thank you for an amazing experience from making the appointment through the repairs the team at Campbell is amazing. More

by Ndtgdj
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Recommend Dealer
Yes

Other Employees Tagged: Austin Davey

December 31, 2024

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Everyone at Campbell Ford service dept are great to work with, do the best work, are polite, professional and at a fair price, will refer everyone i know to Campbell Ford, the body shop does the best work a More

by brookefawcett2001
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Recommend Dealer
Yes

December 26, 2024

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I have always been very satisfied with the service I have received at Campbells service department. More

by LARAN40
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Recommend Dealer
Yes

December 15, 2024

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Vince is great. He is incredibly helpful! He is Always a pleasure to work with. I highly recommend Campbell ford. More

by thebearsaredancing
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Recommend Dealer
Yes
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