Marty Gillions | Page 6

"Another Great Experience at Mercedes-Benz of Hagerstown" Service is an "absolute reason" I bought an ML350, E350 and leased my current 2018 C300! Alex Folz, my usual Service Representative, has a special wa Service is an "absolute reason" I bought an ML350, E350 and leased my current 2018 C300! Alex Folz, my usual Service Representative, has a special way of knowing exactly why my vehicle is there for service, my expectations, driving habits, and that he is straight forward with his recommendations, superb service employee!! Like Alex, Adam is always front and center when needed during special unscheduled visits for support on an issue, another superb employee!! Lisa Stonebraker is really great on the phone helping guide people where they need to be and she actually cares about your problem and goes the extra mile to help, superb employee!! What can I say, from a Management perspective, Marty Gillions goes out of his way every time I visit the dealership to insure I've been taken care of and satisfied with their work, superb Management Employee!! I can't say enough positive comments about Justin Harbert and his unique ability to handle issues at all times, day, night, vacation, or a family outing, he's been there to help, a major reason I've bought another Mercedes-Benz. Top caliber Management Representative that Hagerstown Mercedes-Benz is extremely fortunate to have, Mr. Justin Harbert!! Last but not least, Michael Lavrenchik, Sales, knows what I like, how it should look, and how to have the instruments set to my liking. He's extremely personable with the ability to defuse a tense situation with a positive outcome! Superb Sales Representative that should be recognized with special attention during his great career!! More

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Best all around: buying and servicing After having been a customer for more than a decade with several vehicles, I continue to be impressed with their service department and their sales. After having been a customer for more than a decade with several vehicles, I continue to be impressed with their service department and their sales. I took a GLK with 210k miles under its belt for routine service, where a critical problem was discovered that necessitated a car replacement. The service folks gave patient and solid advice, listening to special needs having to be accommodated. The sales people were all-around professional and a pleasure to deal with. The purchase process was smooth as silk. These people have been treating me like family... and MB of Hagerstown will have my loyalty for another decade...at least! More

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Fun and pleasant Mike Lavrenchik is the best. he sold us a number of cars and every experience has been pleasant, which in the auto sales business is a rarity. The w Mike Lavrenchik is the best. he sold us a number of cars and every experience has been pleasant, which in the auto sales business is a rarity. The whole organization is outstanding. Austin and Justin were great. Anybody anywhere who wants a quality car should to this dealer. More

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my new Mercedes I have been a customer for years and bought many cars from them I keep going back because they are fair, the salesmen and ladies are respectful, know I have been a customer for years and bought many cars from them I keep going back because they are fair, the salesmen and ladies are respectful, knowledgeable and a pleasure to deal with. Their service department is better than any other I have used and very accommodating. I really appreciateMarty, Alex and Adam. My recent purchase was as smooth as it can be and even with all the updated and changes my salesman, Mike Lavrenchik was very knowledgeable and up to date on everything I really can't say enough good about them. More

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Excellent Customer Service Rob Edmonds, my sales representative, and Austin Shemon, the sales manager, provided wonderful assistance during my recent purchase of a custom made E Rob Edmonds, my sales representative, and Austin Shemon, the sales manager, provided wonderful assistance during my recent purchase of a custom made E400 Mercedes Benz. Mr. Edmonds was extremely courteous and very responsive during the entire process. Marty Gillions and especially Alex Folz in the Service Department were also very helpful. Mr. Folz was very helpful when I was trying to make a decision about replacing my former E350 Benz. Barry London also provided some assistance on the day of the new car delivery. More

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Always the best car buying experience We purchased our third vehicle from Mercedes of Hagerstown recently. Every experience has been stress free. Most other dealers make the process unne We purchased our third vehicle from Mercedes of Hagerstown recently. Every experience has been stress free. Most other dealers make the process unnecessarily painful. The crew here is always professional and personable. They know their cars. They are not pushy. They are HONEST. There is no game playing. How many dealerships can you say that about? They aren't trying to make a quick sale and forget about you, or push you off to another department. They take the time to build relationships with their customers. They are all part of one team there and it shows. All of the people we've interacted with this at this dealership are top notch. We drive over an hour away to service our cars here even though there are multiple dealers that are closer. It's worth it for the peace of mind. I highly recommend this dealership for Mercedes sales and service. More

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A dealership team worthy of "The Best or Nothing" title I've been a Mercedes owner since 1993 and explored a number of dealerships in the area, but none have consistently delivered on exceeding expectations I've been a Mercedes owner since 1993 and explored a number of dealerships in the area, but none have consistently delivered on exceeding expectations like the people at MB of Hagerstown. Mike and his sales people made purchasing headache-free and my service team, led by Alex, is nothing short of verdammt noch mal stehen - wunderbar! Not only do they treat me fairly, I feel they regard me as a partner in the upkeep of my Mercedes vehicles. 10 out of 10 for the team at Younger (MB of Hagerstown)! More

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Wonderful Experience! You are made to feel that you are one of a kind. Everyone is very pleasant and knowledgeable. It's exciting to find that perfect vehicle and they help You are made to feel that you are one of a kind. Everyone is very pleasant and knowledgeable. It's exciting to find that perfect vehicle and they help share in that joyous occasion. From endless car searching to purchase they make it seamless. Highly recommend to all in search of a Mercedes or any other car. The service department is also top notch. That's what keeps us happy long after our purchase. More

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2018 C300 Coupe Totally excellent experience at MB of Hagerstown as usual. This is the 5th car I have leased from them and it is always the same. Professionalism at Totally excellent experience at MB of Hagerstown as usual. This is the 5th car I have leased from them and it is always the same. Professionalism at it's best from my Sales Consultant Barry London, the Sales Manager Austin Shemon and Finance Manager Tony Mills. I would recommend anyone looking to purchase or lease a Mercedes Benz to contact this dealership. Also the Service Department is excellent as well. More

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The E43 is a fantastic automobile; it is a real pleasure to drive. Barry worked with me for 9 months to make this happened. He made a real effort to keep me informed throughout the process and did a great j to drive. Barry worked with me for 9 months to make this happened. He made a real effort to keep me informed throughout the process and did a great job of explaining how all the bells and whistles worked. Justin jumped into the process when needed to keep it moving towards the delivery. I met Tony for the first time and the paper work was done quickly and accurately as it has been done in the past. More

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