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Martin Arellano
Martin Arellano at Tri State Nissan

Martin Arellano | Page 10

Service Advisor

Tri State Nissan

1230 Millwood Pike
Winchester, VA 22602

4.8
96 Reviews
4.8

96 Reviews

Write a Review

96 Reviews of Martin Arellano

April 16, 2023

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Employee Rating

Very Clean. Quick Oil Change. Very Clean waiting area. Completed the service in a timely manner. More

by woodbuilder99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 17, 2023

Tri State Nissan responded

Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our quick oil change service, and that you found our dealership to be very clean, including the waiting area. Our team takes pride in providing exceptional customer service and maintaining a clean, welcoming environment for our customers. We're glad to hear that we were able to complete your service in a timely manner, and we appreciate your business and your kind words. Thank you for choosing us, and we look forward to serving you again in the future for all your vehicle needs!

April 08, 2023

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Employee Rating

Martin was rude. I told the service department to do an oil change and after having my car all day, it didn’t happen. More

by MOMTOFOURBOYS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Apr 13, 2023

Tri State Nissan responded

I'm sorry to hear about your negative experience with our service department. We strive to provide top-notch customer service and it sounds like we fell short in your case. We take all feedback seriously and I would like to apologize for any frustration or inconvenience you may have experienced due to the miscommunication. Thank you for taking the time to leave your feedback and please don't hesitate to reach out to us directly.

April 08, 2023

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Employee Rating

My service was quick and easy. No appointment necessary. Minimal time in the waiting room. More

by JMJONESMHR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Apr 13, 2023

Tri State Nissan responded

Thank you for sharing your experience! We're glad to hear that your service was quick and easy, and that you didn't have to wait long in the waiting room. We strive to provide efficient and convenient service to all of our customers, and we appreciate your feedback. Don't hesitate to reach out to us if you have any further needs or concerns.

February 13, 2023

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Employee Rating

I have always had good service here and have been happy with my experience with tri-state Nissan. More

by sandycochran58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 15, 2023

Tri State Nissan responded

Thanks. We're glad to hear you enjoyed your visit. We are so glad you found us to be a strong option among many excellent businesses in town. If you have any further questions, please give us a call. We're always happy to help!

February 10, 2023

Dealership Rating
Employee Rating

They are very quick ,and everyone is always pleasant. Martin has helped me and keeps me informed. More

by Patsyg15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 15, 2023

Tri State Nissan responded

Thank you again for taking the time to let us know how we did. We are so glad you found us to be a strong option among many excellent businesses in town. We hope you have a great day!

February 10, 2023

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Employee Rating

I have never had a bad experience, if I ever upgrade my car I know were Togo for my next car sales and service are great More

by marthaed499
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Todd Kerns , Josh Stogdale

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Feb 15, 2023

Tri State Nissan responded

Marthaed499, thank you for your kind review; we are happy to pass along your comments to the team here at Tri-State Nissan!

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