Martin Arellano

Tri State Nissan responded

Hi Amber, thank you so much for taking the time to share your experience with us. While we’re truly sorry to hear there was some initial miscommunication between our service and rental departments, we’re grateful for your patience and understanding. We’re especially thrilled to hear that Kevin took such great care of you and kept you informed throughout the process—that kind of proactive communication is exactly what we strive for as part of our commitment to exceeding expectations. We’re always working to improve, and feedback like yours helps us grow. Thank you again for your trust and your thoughtful review—we look forward to providing an even smoother experience next time!

Tri State Nissan responded

Thank you so much for your thoughtful review! We're thrilled to hear that everything went smoothly during your visit. Martin is truly a star on our team, and we’re glad he kept you informed throughout the process — communication is key! We’ll also make sure to pass along your praise to the mechanic who worked on your vehicle — it's great to hear they handled the repairs so expertly. Thank you again for your kind words and trust in us — we’re looking forward to your next visit!

Tri State Nissan responded

Thank you so much for sharing your experience! We’re thrilled to hear that Julius Zakery, Todd Kerns, Martin Arellano, and Jorge Smith provided outstanding service while helping to find the issue with your collision safety system. It’s great to know that their expertise and attention to detail made a difference — that’s exactly the level of care and professionalism we aim to deliver daily. Your kind words mean a lot to our team, and we’re so grateful for your trust in us. If you ever need anything else or have questions about your vehicle, we’re always here to help. Thank you again for your support — we look forward to serving you again soon!

Tri State Nissan responded

Thank you so much for sharing your incredible experience! We are absolutely thrilled to hear how Doug, Julius, and Martin made such a positive impression during your visit to Tri-State Nissan. It’s amazing how a routine service visit for your Nissan Frontier turned into such an exciting and unexpected upgrade! Doug’s attentiveness and willingness to help—even when you weren’t planning to buy—truly reflects our commitment to exceeding expectations and putting our customers first. We’re so happy that the deal on the Titan surprised you in the best way and that Doug made the process pressure-free and enjoyable. Julius’s smooth handling of the financing process and Martin’s excellent communication during your Frontier’s service are exactly the kind of experiences we aim to provide. We couldn’t agree more—Doug, Julius, and Martin are truly valued members of our team, and we’re lucky to have them! Thank you again for choosing Tri-State Nissan in Winchester and for taking the time to write such a thoughtful review. We’re so glad you’re part of the Tri-State family, and we hope you enjoy every moment in your new Titan! If you ever need anything down the road, don’t hesitate to reach out—we’re always here for you!

Tri State Nissan responded

Thank you so much for your thoughtful review, Carol! We’re thrilled to hear that Martin takes such great care of you and your car—it means a lot to us that you trust him and our service team. Your kind words about Martin’s communication and care really highlight the level of service we strive for at Tri-State Nissan. That being said, we truly appreciate you bringing the issue with the vehicle cleaning to our attention. Your experience matters to us, and you absolutely deserve to have the job done right, especially when you’re paying for it. We sincerely apologize that this has happened multiple times, and we’ll make sure to address it with our team to improve our process moving forward. Carol, thank you again for your loyalty and for trusting us to care for your vehicle. If there’s ever anything you need or if you'd like to discuss this further, please don’t hesitate to reach out. We look forward to continuing to provide you with the top-notch service you deserve!

Tri State Nissan responded

Thank you so much for the glowing review! We're thrilled to hear that Martin took such great care of you and made sure your service was quick and efficient. Providing clear communication and top-notch service is exactly what we strive for at Tri-State Nissan, and it's great to know Martin delivered! We truly appreciate you taking the time to share your experience—it means a lot to us. If you need anything down the road, don’t hesitate to reach out. Thank you again for choosing Tri-State Nissan—we look forward to seeing you next time!

Tri State Nissan responded

Thank you so much for your kind words! We’re thrilled to hear that our team was friendly, helpful, and made sure to take care of your needs in a timely manner. Providing top-notch customer service is what we strive for every day, and knowing we delivered that for you means the world to us. We truly appreciate your support and look forward to serving you again in the future!

Tri State Nissan responded

We truly regret to hear about your experience and take your concerns very seriously. This is not the level of service we aim to provide, and we understand how frustrating this situation must have been for you. Our goal is to maintain integrity and transparency in every interaction. Thank you for bringing this to our attention.

Tri State Nissan responded

Thank you for your thoughtful review! We're so glad to hear that our service team was helpful and that you found the dealership clean, organized, and welcoming. Martin and the rest of the team strive to provide top-tier service, and your feedback lets us know we’re on the right track! If there’s anything we can do to turn that 4-star experience into a 5-star one next time, we’d love to hear your thoughts. We appreciate your recommendation and look forward to serving you again!

Tri State Nissan responded

Thank you for sharing your experience! We're glad to hear that our service team provided polite and efficient service while you waited. Martin and the rest of our team appreciate your support. We look forward to serving you again in the future!