Mark Umutyan

Great experience! !! High quality service at all levels…. Buying a Car or Yearly maintenance. A pressure free dealership who care!!! !! High quality service at all levels…. Buying a Car or Yearly maintenance. A pressure free dealership who care!!! More

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As a Mercedes-Benz owner, I have always trusted the brand for its quality and professionalism. However, my recent service experience at Mercedes-Benz of Arcadia has been disappointing. I am sharing thi brand for its quality and professionalism. However, my recent service experience at Mercedes-Benz of Arcadia has been disappointing. I am sharing this factual feedback to help others make informed decisions and to encourage the dealership to improve its service. Incident Details: 1. Service Information: • On November 18, 2024, I brought my 2018 Sprinter 2500 to Mercedes-Benz of Arcadia for a routine B-Service maintenance. 2. Issue Encountered: • On the evening of November 19, 2024, while driving home, I discovered a severe fuel leakage from the vehicle after the service. This posed a significant safety hazard, with the potential to cause a fire. • On November 20, 2024, I contacted the dealership, and the vehicle was towed back for further inspection. 3. Dealership’s Response: • The service team stated that the fuel leakage was caused by a defective fuel filter and not related to their installation or maintenance work. • However, the leakage occurred within 30 minutes of leaving the dealership, leading me to question whether the installation process or post-maintenance inspection was thorough enough. My Concerns: • Safety Hazards: A fuel leakage during operation is a critical safety issue that could have endangered my life and the safety of others on the road. • Accountability: While the dealership attributed the issue solely to a defective component, the timing and nature of the leakage suggest that installation or inspection may also have been factors. • Customer Experience: The handling of this situation has undermined my trust in the safety and reliability of my vehicle and the service provided by Mercedes-Benz of Arcadia. My Requests: 1. I urge Mercedes-Benz of Arcadia to review this incident thoroughly and implement measures to prevent similar issues in the future. 2. I hope Mercedes-Benz headquarters will also review this matter to ensure that the dealership’s service process meets the brand’s high standards. Conclusion: I am sharing this review in hopes that Mercedes-Benz will take this matter seriously and work towards providing better service and safety for all customers. Despite this experience, I still believe in the Mercedes-Benz brand and hope this issue will be resolved appropriately. More

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The best Mercedes-Benz dealer in the San Gabriel Valley. Friendly Staff. Excellent service. Competitive price and full range products. If you are in the area and if you happen to be in the market to get a M Friendly Staff. Excellent service. Competitive price and full range products. If you are in the area and if you happen to be in the market to get a Mercedes Benz, this is the dealership you should visit. Ask William Ho and Scott for help. Thanks again, Rusnak Arcadia. More

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This dealership is excellent in every way possible. I am a repeat buyer with my sales woman Kat. She is very professional, knowledgeable and goes above and beyond to please her customers. The Genera I am a repeat buyer with my sales woman Kat. She is very professional, knowledgeable and goes above and beyond to please her customers. The General Manager is very personable and accommodating. I would return and buy again. More

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Would give a negative star if possible! I brought car in for a factory recall on fuel pump replacement. Few days later I picked up the car, found a new scratch on left front wheel. I rep I brought car in for a factory recall on fuel pump replacement. Few days later I picked up the car, found a new scratch on left front wheel. I reported to the receptionist (service advisor was off that day). 3 days later, SA sent me a link to a "drop-off walkthrough video". It began with the left front wheel, there is a red smear on the wheel. But When I examined in slow-motion, that "smear" apparently was brushed onto video through computer graphic technics. It does not match actual shape of scratch, it was smooth yet the actual catch was rough, etched with jagged edge, and it does not appear in consistent shape or color when examined frame by frame in slo-mo! At the end of video when camera came back to that same wheel, the smear disappeared entirely. The SA (Jonathan Rodriguez) denied any doctoring on video, refuse to provide me the downloadable video file. He offered $75 to settle, but the quote I received was around $500. The GM Mark Umutyan was very rude with an intimitating tone, said things could get ugly if I insist the video was doctored. He refuse acknowledge the obvious discrepancies in pictures and slow motioned video I presented. Instead, he made disparaging remarks on my characters. This appears to be a well devised process to post-alter their video to deceive customers: I was never aware of or given a copy of the video until after the act, it took them 3 day to provide the video after my reporting the damage, and they did not allow any download file..... Dishonest and unethical behaviors here, very disgusted by this experience, won’t let them to touch my car anymore. https://api.mykaarma.com/video-walkaround/details?inspection_uuid=65cbb7db48d57e21be165446&fileType=image_and_video More

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