Mark Salerno

The service department was great. The listened to my problem, told me how long it was going to take to fix and repair was completed within that timeframe The listened to my problem, told me how long it was going to take to fix and repair was completed within that timeframe More

by RORMSBEE Verified Customer Verified Customer

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If I could give 0 stars I would. I don't know who Mark Salerno is. Never met him or spoke to him and not sure why he is indicated on this survey. I worked with some named Marvin and I don't know who Mark Salerno is. Never met him or spoke to him and not sure why he is indicated on this survey. I worked with some named Marvin and the Manager Jose. This was by far the worst experience I've had at any dealership service department. The communication was seriously lacking. The expectations were not set. I needed a rental car since it was going to take longer than a week to fix my car. Again, this info was not communicated with me. Went into the dealership to pick up a rental after the hassle of trying to get in touch with someone for DAYS . Was told by Tom I could go to pick up a rental at 7am. When I arrived I was informed by the manager, Jose, the employee who completes the rental paperwork would not be in until 8am. Another lack of communication. The team does not know who to communicate, does not know what is going on with their customers. Horrible experience. I was left wondering if everyone who works there is high or if they just need a better computer system to take notes and record details about their customers and their vehicles. More

by MGUESS33 Verified Customer Verified Customer

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Awesome job taking care of me 30 mins before closing time to fix my tire to fix my tire More

by LUFRIUMARBLE1 Verified Customer Verified Customer

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Easy to set appointment. Ready for me when I arrived. Completed service in acceptable time. Very courteous and kept me apprised of progress. Thanks for a job well done! Ready for me when I arrived. Completed service in acceptable time. Very courteous and kept me apprised of progress. Thanks for a job well done! More

by GETINFO Verified Customer Verified Customer

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Nicole sold me a new 2024 Venue. She was terrific. Best salesperson I have ever worked with. She was terrific. Best salesperson I have ever worked with. More

by Marty mart Verified Customer Verified Customer

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Had no issues came right over picked up car did the work about 3 hours later called me and I picked it up everyone was so nice about 3 hours later called me and I picked it up everyone was so nice More

by Jerry Willoughby Verified Customer Verified Customer

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Service is was slow - Service to get one tire replaced took over two hours to compete. took over two hours to compete. More

by JZAKRZEW Verified Customer Verified Customer

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Great service, while doing the utmost to ensure a fair deal and a willingness to keep pushing for the best offer they can get for you. deal and a willingness to keep pushing for the best offer they can get for you. More

by RyanH Verified Customer Verified Customer

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Always a good experience! Friendly and fast service. I would recommend to friends and family. Friendly and fast service. I would recommend to friends and family. More

by Modiddyaller Verified Customer Verified Customer

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Appreciate that I was able to get oil change with no appointment and that wait time was minimal. appointment and that wait time was minimal. More

by JMFTAMPA Verified Customer Verified Customer

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