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Mark Salerno

Overview Reviews (94) Inventory (276)

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Mark Salerno

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Mark Salerno

Parts Manager

Hyundai of Wesley Chapel

27000 Wesley Chapel Boulevard
Wesley Chapel, FL 33544

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4.8

94 Reviews

Overview Reviews (94) Inventory (276)

4.8

94 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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94 Reviews of Mark Salerno

November 23, 2024

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Employee Rating

Selena Crespo was my service advisor and she was excellent. The communications were great and timely and my car was repaired and returned the same day. I have been a customer since 2005 and will con excellent. The communications were great and timely and my car was repaired and returned the same day. I have been a customer since 2005 and will continue. You are my favorite dealership. More

by p_bartell

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Selena Crespo

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Nov 24, 2024 -

Hyundai of Wesley Chapel responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Sincerely, Jose Gesmondi Service Manager

October 22, 2024

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Employee Rating

Pleasant experience. I would take my car back there again for servicing. Love my Hyundai would look to buy my next car there I would take my car back there again for servicing. Love my Hyundai would look to buy my next car there More

by devon128

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Anthony Rodriguez

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Oct 22, 2024 -

Hyundai of Wesley Chapel responded

Thank you, Devon! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Hyundai of Wesley Chapel. Sincerely, Jose Gesmondi Service Manager

October 09, 2024

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Employee Rating

They were able to fit me in for my recall and a few other things. things. More

by djmiss99

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Alexander Chaplin , Pedro

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Oct 10, 2024 -

Hyundai of Wesley Chapel responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Sincerely, Jose Gesmondi Service Manager

September 27, 2024

Dealership Rating

Employee Rating

This was the best service I have ever had and took less than an hour, that is a first and the guys I had to deal with were all very nice and especially since I had the problem with the display in my vehicl than an hour, that is a first and the guys I had to deal with were all very nice and especially since I had the problem with the display in my vehicle which one of the guys explained and corrected in seconds, it was great. More

by BLACKMSUSIE

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Justin Worrell

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Sep 27, 2024 -

Hyundai of Wesley Chapel responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Susie, and it's great to hear about your excellent experience here at Hyundai of Wesley Chapel. Sincerely, Jose Gesmondi Service Manager

September 25, 2024

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Employee Rating

I was treated fairly and repairs were done well. I would come back to this dealership for major service again. I would come back to this dealership for major service again. More

by CFOX10

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Marvin

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Sep 26, 2024 -

Hyundai of Wesley Chapel responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Hyundai of Wesley Chapel. Sincerely, Jose Gesmondi Service Manager

September 22, 2024

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Employee Rating

Don't like since new ownership and remodel. Unprofessional, expensive service. Will be seeking different dealer Unprofessional, expensive service. Will be seeking different dealer More

by W40_FAN

Verified Customer

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Workmanship

Service Time

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Recommend Dealer

Other Employees Tagged: Jasmine Yarwood

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Sep 26, 2024 -

Hyundai of Wesley Chapel responded

Wenya, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Sincerely, Manny Lopez Internet Sales Manager

September 22, 2024

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Employee Rating

Way too much for parts that are too small. Will consider my own mechanic the next time. Will consider my own mechanic the next time. More

by dsa99h18

Verified Customer

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Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Jasmine Yarwood

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Sep 26, 2024 -

Hyundai of Wesley Chapel responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Sincerely, Jose Gesmondi Service Manager

September 20, 2024

Dealership Rating

Employee Rating

Awful. No communication between departments, do not return phone calls. Hope we never have to deal with them agaun No communication between departments, do not return phone calls. Hope we never have to deal with them agaun More

by Midan5531

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Other Employees Tagged: Anthony Rodriguez

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Sep 25, 2024 -

Hyundai of Wesley Chapel responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Sincerely, Jose Gesmondi Service Manager

September 15, 2024

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Employee Rating

The staff in this dealership is very friendly and helpful. They make sure all your concerns are addressed. I recommend them to everyone. Thank you all. helpful. They make sure all your concerns are addressed. I recommend them to everyone. Thank you all. More

by MGANIM

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Brianna Hacker, Kiefer Diaz

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Sep 16, 2024 -

Hyundai of Wesley Chapel responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Hyundai of Wesley Chapel to be a positive one. Please don't hesitate to reach out if you need anything else. Sincerely, Jose Gesmondi Service Manager

September 13, 2024

Dealership Rating

Employee Rating

The staff is very friendly and helpful. Marvin was great. he took good care of me found me an appointment the next day. Thank you Marvin was great. he took good care of me found me an appointment the next day. Thank you More

by MGANIM

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: James Prescott, Kiefer Diaz, Karl Morales, Olivier Hans Lacossade , Marvin

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Sep 15, 2024 -

Hyundai of Wesley Chapel responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with Marvin and our team, and don't hesitate to let us know if we can be of further assistance. Sincerely, Jose Gesmondi Service Manager

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