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Mark Roser
Mark Roser at Beck Ford

Mark Roser | Page 2

Service Manager

Beck Ford

420 Palm Ave
Palatka, FL 32177

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4.8
167 Reviews
4.8

167 Reviews

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167 Reviews of Mark Roser

April 16, 2026

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Employee Rating

Took my truck there to get a diagnostic test run on it and they didnt look at my truck until 2pm when i had a 10am appt scheduled from the previous week. They said does your truck have a tune and i said y More

by BIGREDDOGG1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Diesel Tech Paul

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Apr 17, 2026

Beck Ford responded

I can understand how that experience would be frustrating, especially with the delay. Vehicles that have been modified or tuned can sometimes limit or complicate the diagnostic process, which can make pinpointing concerns more challenging. That said, we should have communicated that more clearly upfront and kept you better informed throughout your visit. We apologize for the inconvenience. We do take customer feedback seriously and will be sharing your comments with our team.

April 12, 2026

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Employee Rating

Excellent service and response. Always takes care of my issues promptly and expediently. Highly recommended. More

by ALEX.SHARP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Ricks, Mike Harrison, Rexx Graham

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Apr 13, 2026

Beck Ford responded

We appreciate that—thank you for the recommendation. It means a lot to know you can count on us to stay on top of things and handle your concerns quickly. We’ll keep working to deliver that same level of service every time you visit.

April 08, 2026

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Employee Rating

Great Staff are friendly and helpful The shuttle van is appreciated wait time can be a little timely More

by GINASTANFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Ricks, Mike Harrison, Rexx Graham

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Apr 08, 2026

Beck Ford responded

Thank you for the kind words about our team—we really appreciate that. I’m glad the shuttle helped make things a little easier while you were here. We do know the wait can run longer than anyone would like at times, and that’s something we’re always working to improve. Thanks again for your patience and for choosing us!

April 08, 2026

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Employee Rating

The whole buying experience was fantastic. Emma I finance was superb and with Mr Fullerton Brian and PJ i was very happy More

by Bobbys
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brian Freeman, Rick Fullerton , Pj's and Emma

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Apr 08, 2026

Beck Ford responded

Thank you for sharing your experience! We’re so glad to hear everything went smoothly and that you had such a fantastic buying experience. Emma, Brian, PJ, and Rick Fullerton will truly appreciate the recognition—we’re lucky to have such a great team. Enjoy your new vehicle, and thank you for choosing Beck!

February 24, 2026

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Employee Rating

Michael is always professional, honest and kind. He keeps me informed and always updates me. More

by SHARONHARRIS56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mike Harrison, Rexx Graham

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Feb 24, 2026

Beck Ford responded

Thank you for taking a moment to provide feedback, Sharon. Michael will be happy to know that your felt well take care of. Professional, honest, and kind are exactly the qualities we value most, and staying in communication is such an important part of a great service experience. We’re glad he consistently keeps you informed and takes good care of you each time you visit. We appreciate you choosing Beck Ford and we’ll be sure to pass your kind words along to Michael.

February 21, 2026

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Employee Rating

Mobile service is so helpful when you have a busy schedule and need repairs on your vehicle. More

by Caring Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Brian Freeman

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Feb 23, 2026

Beck Ford responded

That’s exactly why we love offering mobile service — life gets busy, and car repairs shouldn’t slow you down. We’re really glad it made things easier for you. Thank you for trusting us with your vehicle. Whenever you need us, we’ll be ready to come to you!

February 16, 2026

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Employee Rating

they identified and fixed the problem we were having with our vehicle and they did it in a timely manner. More

by mthorne2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Ricks, Mike Harrison, Rexx Graham

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Feb 17, 2026

Beck Ford responded

Thank you! We’re glad we could quickly get your vehicle fixed and running smoothly. We appreciate your trust in our team!

January 24, 2026

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Employee Rating

As always, a great place to get your car serviced! They always take good care of you! More

by SCOTTEGIBBS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Ricks, Mike Harrison, Rexx Graham

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Jan 26, 2026

Beck Ford responded

Thank you! We’re so glad you continue to have a great experience with us. Taking care of you and your car is our specialty! We'll see you next time!

January 23, 2026

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Employee Rating

The people were very nice to work with. We need To return for a warranty soon More

by lesmosteller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Ricks, Mike Harrison, Rexx Graham

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Jan 26, 2026

Beck Ford responded

Thank you! We’re glad you had a good experience with our team. We look forward to seeing you again soon for your warranty service!

January 19, 2026

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Employee Rating

Always a great experience at Beck Ford Quick Lane with up front pricing and sometimes a little cheaper than quoted!! More

by SCOTTEGIBBS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeremy Ricks, Mike Harrison, Rexx Graham

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Jan 23, 2026

Beck Ford responded

Thank you for sharing your experience! We’re glad to hear you consistently receive great service and appreciate our upfront pricing — and even better when it comes in under the quote! We look forward to seeing you again at Beck Ford Quick Lane.

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