Mark Retherford
Mark Retherford at Sierra Toyota
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Mark Retherford

Service Advisor

Sierra Toyota

2596 East Fry Blvd
Sierra Vista, AZ 85635

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4.9
310 Reviews

Dealership Experience

3 yrs, 9 mos

Industry Experience

16 yrs, 10 mos

Languages Spoken

English English

4.9

310 Reviews

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310 Reviews of Mark Retherford

December 07, 2024

Dealership Rating
Employee Rating

I have been a customer with Sierra Toyota for over 20 years and have never been anything but extremely satisfied with both the sales staff and the service department. More

by ejpike
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 11, 2024

Sierra Toyota responded

Thank you for your incredible loyalty over the past 20 years! We're thrilled to hear that you've always had a great experience with both our sales staff and service department. Your continued trust and satisfaction mean the world to us. We look forward to many more years of serving you!

April 15, 2024

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Employee Rating

Very courteous staff. Service was completed earlier than expected. No upselling or unexpected charges. Inspection results were explained clearly. More

by Vickijfrench
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Marvin Morris, Carlos Herrera

May 22, 2024

Sierra Toyota responded

Glad you had a good experience! We aim to be courteous, efficient, and transparent. Thanks for choosing us!

March 25, 2024

Dealership Rating
Employee Rating

We were looking for a Jeep Wrangler, but wanted to buy it from a Toyota Dealer. We really like the way Toyota does financing. Sierra Toyota has been really great in servicing our vehicles. More

by AZ Scott
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Austin Fornof , Tomas Romo

Apr 09, 2024

Sierra Toyota responded

Thanks for sharing your feedback! We're thrilled to hear that you appreciate Toyota's financing options, and that Sierra Toyota has provided excellent service for your vehicles. If you ever need assistance with financing or servicing in the future, we're here to help.

February 28, 2024

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Employee Rating

Sierra Toyota is wonderful. Their friendliness, knowledge, capability and care and concern about the vehicle and customer is outstanding. I trust them with both of my Toyotas More

by udings
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jared Pangus, Carlos Herrera , Sorry, but I don't know the names of everyone

Apr 09, 2024

Sierra Toyota responded

Thank you for your kind words! We're thrilled to hear that you've had a wonderful experience with Sierra Toyota. Your trust and satisfaction mean a lot to us, and we're grateful for the opportunity to serve you and your vehicles. If you ever need anything else, just let us know. We're here to help!

February 26, 2024

Dealership Rating
Employee Rating

Classy , professional sales And repair , overpriced but has little Toyota competition. Like the kindness and returning of messages More

by Mountainhrse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shawn Molina, Emily Magana

Apr 09, 2024

Sierra Toyota responded

Thanks for sharing your feedback! We're glad to hear that you find our sales and repair services classy and professional, and that you appreciate our responsiveness.

February 25, 2024

Dealership Rating
Employee Rating

All associates at Sierra Toyota are so welcoming and personable. I feel very well take care of. More

by TBARNES1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 09, 2024

Sierra Toyota responded

Thank you! We're glad you feel welcomed and taken care of at Sierra Toyota. We are always happy to help.

February 23, 2024

Dealership Rating
Employee Rating

Welcoming staff & right to the point with the service. Mark is amazing! I feel like home when I visit my dealership. And the coffee is superb!! More

by go4772
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Adam Valencia, Carlos Herrera

Apr 09, 2024

Sierra Toyota responded

Thank you! We're glad you feel at home with us and enjoy our service and coffee.

February 20, 2024

Dealership Rating
Employee Rating

Thank you for the great service at Toyota service dept. Carlos was awesome as he got my oil change in and out even when I was delayed in getting there to pick up my vehicle due to my appointment. And a com More

by LJLENGEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Herrera

Apr 09, 2024

Sierra Toyota responded

Thank you! We're glad Carlos provided great service and made your visit smooth. Your satisfaction is our priority, and we're grateful for your feedback.

February 20, 2024

Dealership Rating
Employee Rating

Service couldn't have been better. We had to be towed after hours. By 8 AM I had a call with a diagnosis. More

by Bruce.B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 09, 2024

Sierra Toyota responded

Thank you for your feedback! We're pleased to hear that our service met your expectations and that you received a prompt diagnosis.

February 19, 2024

Dealership Rating
Employee Rating

The service was great. Thank you for the complimentary car wash service. We really appreciate it. More

by mjusa2019
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 09, 2024

Sierra Toyota responded

Thank you! We're glad you enjoyed the service, including the complimentary car wash.

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