Carlos Herrera
Carlos Herrera at Sierra Toyota

Carlos Herrera

Service Advisor

Sierra Toyota

2596 East Fry Blvd
Sierra Vista, AZ 85635

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4.9
56 Reviews
4.9

56 Reviews

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56 Reviews of Carlos Herrera

July 27, 2026

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Employee Rating

We have bought several vehicles from Sierra Toyota and we are very happy with the salesman, service department and administration. More

by mississippi5461
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 27, 2026

Sierra Toyota responded

Thank you for your continued loyalty and for taking the time to share your experience! We're honored that you've chosen Sierra Toyota for several vehicle purchases and are pleased to hear you've been happy with our sales team, service department, and administration. Your trust and support mean a great deal to us. We look forward to helping you with all of your automotive needs for many years to come. Thank you for being a valued member of the Sierra Toyota family!

July 27, 2026

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We have bought several cars from Sierra Toyota and have always been very happy with the salesman, service department and management! More

by pinnixb1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jul 27, 2026

Sierra Toyota responded

Thank you for your continued trust and loyalty to Sierra Toyota! It means so much to us that you've chosen us for several vehicle purchases and have consistently had positive experiences with our sales team, service department, and management. We truly appreciate your support and look forward to serving you for many more years to come. Thank you for being part of the Sierra Toyota family!

December 15, 2025

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This dealership is friendly, professional staff, and help even when it's a stupid question. More

by cfrisbee
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes

Other Employees Tagged: Julie Ramirez, Jeff Bennett, Daniel Acosta , Jeff is friendly, professional and makes the experience painless. I recommend him highly.

Dec 23, 2025

Sierra Toyota responded

Thank you for the kind review! We’re glad to hear our friendly and professional team made you feel comfortable and supported there are no “stupid” questions here! We truly appreciate you choosing Sierra Toyota and look forward to helping you again anytime.

November 14, 2025

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Awesome and super helpful like always. The team was amazing and friendly. I will definitely share with family and friends. More

by loni.lopez1
Sales Price Transparency
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Recommend Dealer
Yes
Nov 20, 2025

Sierra Toyota responded

Thank you so much! We’re happy to hear our team made your experience amazing. We truly appreciate your support and the referrals to your family and friends!

July 23, 2025

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Mayra is a pleasure to work with. I just bought my second vehicle from her this year. She is very helpful and made the process easy. More

by DUGWOJ
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Austin Fornof, Mark Retherford, Mayra Lopez , Jared Pangus

Aug 21, 2025

Sierra Toyota responded

Thank you for your continued trust and loyalty! We’re thrilled to hear that Mayra made your second vehicle purchase smooth and enjoyable. We’ll be sure to pass along your kind words—she truly appreciates hearing this!

October 20, 2024

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Awesome and Amazing Customer Service! !! Ruth Sales, Julie finance and Melanie service Fantastic Team right there!!!!! More

by loni.lopez1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Julie Ramirez, Ruth Whitehouse , Melanie Tucker

Nov 18, 2024

Sierra Toyota responded

Thank you for the fantastic review! We're so glad to hear that Ruth, Julie, and Melanie provided you with awesome service. It’s great to know our team made your experience so positive. We truly appreciate your feedback and look forward to assisting you again in the future!

September 23, 2024

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Service and salesmen are the very best. Know their business and treat customers the best More

by Pat
Sales Price Transparency
Trade-in Experience
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Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jeff Bennett

Sep 23, 2024

Sierra Toyota responded

Thank you for your wonderful feedback! We're delighted to hear that our service and sales teams provided you with the best experience possible. Knowing our business and treating customers well are our top priorities, and it’s great to know we hit the mark. We truly appreciate your support and look forward to assisting you again in the future!

September 03, 2024

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The friendly folks @ Sierra Toyota are always ready to help you. This is the 3rd vehicle that I have bought from them. More

by diehardluddite
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Julie Ramirez, Mayra Lopez

Sep 23, 2024

Sierra Toyota responded

Thank you so much for your continued trust and loyalty! We're thrilled to hear that the friendly team at Sierra Toyota has been there to help you every time. It means a lot to us that this is your third vehicle purchase with us. We truly appreciate your support and look forward to serving you for many more years to come. Enjoy your new vehicle, and thank you again!

August 14, 2024

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They have improved on their customer service. I can now give them 5 stars. The staff is friendly and knowledgeable. They are honest and don't try to sell you parts or service you don't need. Th More

by char96002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 15, 2024

Sierra Toyota responded

Thank you for your kind words and for giving us a 5-star rating! We’re pleased to hear that you’ve noticed our improvement in customer service and appreciate our honest approach. If you have any more questions or need further assistance, we’re here to help. Thanks again for your support!

August 08, 2024

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I took my 2016 Toyota 4-Runner to Sierra Toyota for servicing this morning, 8 August 2024. The staff I encountered was so helpful and extra polite. Everyone who helped me was very knowledgeable and f More

by tommie
Recommend Dealer
Yes

Other Employees Tagged: Daniel Acosta, Steven Vanatta , Adam Valencia

Aug 09, 2024

Sierra Toyota responded

Thank you so much for your wonderful review! We’re delighted to hear that you had such a positive experience with our team, and we appreciate your kind words for Carlos, Adam, Steven, and everyone who assisted you. We're especially glad to know that Steven made the navigation system easy to understand! We look forward to seeing you again in the future. If you ever need anything, don’t hesitate to reach out.

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