Mark Poirier | Page 2

excellent service by all personnel from the moment you walk in. so good my family has been buying for over 30 yrs from lia. walk in. so good my family has been buying for over 30 yrs from lia. More

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Mark Poirier was fantastic to work with! He was able to get us into the SUV we wanted with no hassle or headaches. He always answers our emails. And kept us updated about our car. We will de He was able to get us into the SUV we wanted with no hassle or headaches. He always answers our emails. And kept us updated about our car. We will definitely be back to purchase another vehicle with Mark. More

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Mark Poirier was fantastic from the minute we walked in to the dealership, looking for a new car. He was very honest, and helpful throughout the entire process. Made buying a car so easy. Had a few hiccup to the dealership, looking for a new car. He was very honest, and helpful throughout the entire process. Made buying a car so easy. Had a few hiccups because of the finance department not having us sign the correct documents, but mark was right on top of it, and got everything straightened out immediately. Will definitely go back, and refer friends and family because of him. More

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Mark Poirier was vey knowledgeable and courteous and always strived to give the best customer service. Mark was able to offer me a vehicle that was comparable to the one I ordered nearly two months earl always strived to give the best customer service. Mark was able to offer me a vehicle that was comparable to the one I ordered nearly two months early and had the vehicle prepared for me to drive home the day after it was offered. I also appreciated the honesty of the dealership when pricing the vehicle- they did not price gouge like many other dealerships in the area. I fully recommend this dealership if your looking to buy new or used. Five stars all day long! More

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By the time I got disconnected 4 times amd got through to someone the person kept saying we aren’t swapping this car with another dealer I was just calling to see if it was available. I live in NH Jeez. Cros someone the person kept saying we aren’t swapping this car with another dealer I was just calling to see if it was available. I live in NH Jeez. Cross that place off my list. Customer service kids it’s still important. More

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Excellent service Mark Porior excellent sales person found a scuff mark on my truck immediately brought it to service and had it removed did every thing I ask . Rich in finance met my needs for me what found a scuff mark on my truck immediately brought it to service and had it removed did every thing I ask . Rich in finance met my needs for me what I asked for . More

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Great place .. Cynthia Patrick in service is the best! Never have I waited longer than she expected and is great at keeping you informed of the service process Never have I waited longer than she expected and is great at keeping you informed of the service process More

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I had a great experience dealing with mark Poirier at Lia Toyota of Wilbraham on my new Highlander Toyota of Wilbraham on my new Highlander More

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Was lied to and not given a straight answer to my questions - very, very sketchy. questions - very, very sketchy. More

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I bought new car not even month ago and i had problems with car to startup then I called to showroom lia Toyota Wilbraham and they told me to call Toyota roadside Assitance to toe my car and next day only with car to startup then I called to showroom lia Toyota Wilbraham and they told me to call Toyota roadside Assitance to toe my car and next day only my car got repaired and i have had very bad experience of customer service with Toyota Wilbraham....I want to give very poor rating of customer service and even manager is very rude to me while I asked for some favors from them as this is new car with less then a month i got problems and because of that I missed my work....no compensation and not even good service👎 More

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