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Mark Mullane
Mark Mullane at McGovern Ford at Drum Hill
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Mark Mullane

Service Advisor

McGovern Ford at Drum Hill

1212 Westford St
Lowell, MA 01851

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4.3
6 Reviews
4.3

6 Reviews

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6 Reviews of Mark Mullane

November 24, 2024

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Employee Rating

Super professional service staff Lisa, she helped me to complete pre-winter maintenance for my Ford Flex 2014 today, very quick and well done, it makes me peace of mind in whole winter, great place and gre More

by John W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gail Lombard, Linda Catalano, Craig Ramos, Carlos Borges, Bill "Big Cat" Trottier , Craige

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Nov 25, 2024

McGovern Ford at Drum Hill responded

John, we're delighted to hear that Lisa and the McGovern Ford Lowell team provided you with such a positive experience. It's great knowing your pre-winter maintenance was handled efficiently for peace of mind this season. Thanks for choosing us!

June 03, 2024

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Employee Rating

The dealer helpfully sent me multiple reminders of my appointment time. They reviewed my service requests with me prior to starting work, and performed the services promptly, keeping in touch with me via More

by NS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Borges

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Jun 04, 2024

McGovern Ford at Drum Hill responded

We're glad to hear that our team at McGovern Ford Lowell provided you with timely reminders and kept you informed throughout your appointment. Thanks for sharing your positive experience!

March 07, 2024

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I bought our family’s last four cars there and also had them serviced there. Néed I say more? More

by Billdonaldson39
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Carlos Borges , Lisa

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Mar 07, 2024

McGovern Ford at Drum Hill responded

We're touched by your loyalty and support! Thanks for choosing McGovern Ford Lowell time and time again - here's to happy miles ahead!

December 13, 2023

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Employee Rating

I took my vehicle to have a fuel smell and oil leak diagnosed. My car was diagnosed and repaired promptly. Brittany, Lisa, and Rosie were extremely helpful and friendly. Would bring my car back here More

by Tony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Rosie Cray, Carlos Borges, Paolo Fulciniti, Bob Nugent, Dan Pajak, Matt Picardi, Chris Parker, Gino Bongiovanni, Casey Bell , Brittany, Lisa

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Dec 13, 2023

McGovern Ford at Drum Hill responded

Tony, we're glad to know that Brittany, Lisa, and Rosie were able to assist with your vehicle's issues at McGovern Ford Lowell. We appreciate the positive feedback and look forward to seeing you next time!

July 07, 2023

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Employee Rating

Mc govern Ford of loweel be careful with going to them for service they charge for service but they do not do the services I had service done and I should not need and oil change yet because 30600 or 11/0 More

by henry_valkavitch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Bob Nugent, Dan Pajak, Matt Picardi, Chris Parker, Chris Porter, Mic Redman , Lisa Rapoza

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Jul 13, 2023

McGovern Ford at Drum Hill responded

Hi Henry, thank you for leaving us a review. Here at McGovern Ford of Lowell, we value our customers and strive for a top-level customer experience. It seems like we missed the bar here and would love the opportunity to make it right. We have reached out to you and would love to get a better understanding of what may have happened. At your earliest convenience, please reach out to our General Manager, Scott Carter, at 351-500-6005 or via email: scarter@mcgovernauto.com. Thank you.

March 04, 2023

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I don't have enough good things to say about this dealership they legitimately care about the customer's concerns the service department is amazing and I would totally recommend buying a new car from More

by Christian D. LaFleur
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Mike Smokler

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Mar 06, 2023

McGovern Ford at Drum Hill responded

It's great to know our team has helped make each visit worthy of five stars, Christian! Thank you for being a McGovern Ford Lowell customer!