Mark Lidano | Page 60

I came into the dealership with certain car in mind - a WRX. Mark showed me some WRX's, but asked me a few specific questions about why I wanted that car. Turns out the WRX wasn't right for me at all (I WRX. Mark showed me some WRX's, but asked me a few specific questions about why I wanted that car. Turns out the WRX wasn't right for me at all (I don't want a car requiring premium gas). Mark asked me some more questions, helped me figure out a couple of options that were right for me (Impreza Sport and Crosstrek). Showed me those alternatives also. I went away for a month, during which there was an e-mail or two asking if I had any questions, but no major pestering. I researched. Came in a month later and took a test drive on a Crosstrek. I had researched - had a dollar figure from kbb that was below invoice (I was buying a 2013 in Oct 2013). I wrote the kbb figure on a piece of paper. Mark went away, came back and said "Congratulations, you're a new car owner". No dickering nonsense. Do have one minor regret - when it was time to close the deal, I was sent to discuss extended warranties, etc. with the business manager. I ended up purchasing a "Cityside Special" package: pre-paid regular maintenance for 36 mo + 36 mo extended warranty. I accepted the first figure proposed by the business manager - $2000. In retrospect, realizing that the business manager wrote the $2000 figure by hand, I suspect I could have negotiated that down a bit. Oh well still seems like a good deal. One other caveat.... I chose to get aftermarket leather seats - look great! And aftermarket XMSirius satellite radio - piece of crap. Reception is bad. I've heard AM stations with better reception than this piece of junk. I do not recommend aftermarket XMSirius satellite radio. But the overall experience was very good, hence the positive rating. More

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Mark was attentive, easy to talk to, and fun to work with. Michael was persistent in resolving a difficult financing situation. I felt very well taken care of while at the dealership by Mark, Michael, with. Michael was persistent in resolving a difficult financing situation. I felt very well taken care of while at the dealership by Mark, Michael, and other members of the staff team there. More

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We enjoyed buying a car with Mark's help. We love our new Outback! We were pleasantly surprised to find that buying a new car with cityside and Marc Lidano was a breeze. new Outback! We were pleasantly surprised to find that buying a new car with cityside and Marc Lidano was a breeze. More

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Second used Subaru I've purchased from Mark Lidano. He does a great job of listening to my needs and finding a car that's what I was looking for, and a little more- I walk away with a fun and solid aut He does a great job of listening to my needs and finding a car that's what I was looking for, and a little more- I walk away with a fun and solid automobile that I'm happy to drive. More

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It was great from start to finish Mark could not be any more helpful with everything he went over the car with me when I picked it up this is the 2nd car I have from Cityside Subaru. more helpful with everything he went over the car with me when I picked it up this is the 2nd car I have from Cityside Subaru. More

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Easy. No hassle. Reasonable. No sales pitches or trying to sell me a car that I didn't want, unlike some other dealership I've been to. to sell me a car that I didn't want, unlike some other dealership I've been to. More

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My wife and I went to a lot of dealerships in the New England area (Subaru, Chevy, Toyota, Ford). Cityside Subaru stood out from the rest. Mark took the time to understand what we wanted in a car and a England area (Subaru, Chevy, Toyota, Ford). Cityside Subaru stood out from the rest. Mark took the time to understand what we wanted in a car and also spent a lot of time explaining our different options. It was clear that he wanted us to get the right car. Mike was open and honest with the loan and contract. Great service all around! Thanks, guys! More

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Excellent product and excellent customer service. Mark explain the entire process and choices, was informative, yet not pushy, got what was important to me, and helped me learn why this car was for me. A explain the entire process and choices, was informative, yet not pushy, got what was important to me, and helped me learn why this car was for me. Appreciated it. More

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My old car was on its last legs, and I had done a lot of research about what I wanted. When I decided on a Subaru Forrester, I looked for dealers in the area with financing promotions. After I filled out on research about what I wanted. When I decided on a Subaru Forrester, I looked for dealers in the area with financing promotions. After I filled out one of those "Contact Us" forms on the CitySide Subaru website, I figured I'd have to follow up at some point. But within a day I heard back and my initial questions were answered. Once I heard about their 0% financing deal on 2013 models, I decided to head in. I met with Mark Lidano, and I cannot say enough about how helpful he was. I ended up coming in for a test drive, asking questions, and running numbers on Saturday afternoon, and after sleeping on it and talking about it with my husband, I went back in Sunday to make the purchase. Knowing exactly what I wanted and what my budget was certainly helped me in the process, but having a salesman who was well-informed, patient, and more of a "guide" than a "salesman" was what made me feel comfortable and confident in moving forward with my purchase. I never felt pressured, and he was great about walking me through step by step so that I understood every piece (even things I wouldn't have known to ask). I've had my new car for a few weeks now, and I totally love it! More

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Fantastic experience from start to finish! Competent sales and finance department who got things done fast. Joe in parts is phenomenal! If you live close you should take you car there for service! They sales and finance department who got things done fast. Joe in parts is phenomenal! If you live close you should take you car there for service! They are great!!! More

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