Mark Lidano | Page 63

Mark was very patient taking me out to test drive a used Outback and Forester. His explanation of the differences was very clear. I ended up buying a new 2012 Outback, and am glad I did. Likewise, when it c Outback and Forester. His explanation of the differences was very clear. I ended up buying a new 2012 Outback, and am glad I did. Likewise, when it came to actually buying the car, Michael Nelson and Donald Ratcliffe explained the process very clearly and straightforwardly. I had dreaded going to a dealership, but the whole experience turned to be much pleasanter than I expected. CitySide Subaru has a friendly atmosphere. More

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From the beginning, Mark was friendly and helpful. He answered every question I asked via e-mail or in person. He spent time with me and checked to make sure I was comfortable of my knowledge of the car. answered every question I asked via e-mail or in person. He spent time with me and checked to make sure I was comfortable of my knowledge of the car. He throughly explained the differences between the Impreza Premium and Impreza Limited. When it came for a quote, Mark provided me with a much better price than I expected considering my experience at another dealership. Mark was not pushy and gave me time to think about the purchase. When I was ready to buy the car, he was available when I was available. Before making a deposit, he once again showed me the car I wanted to ensure that I really liked the color since my car would be coming from the factory. When the car came in, Mark checked with me to see how I was and explained that I was waiting because of papers from my insurance company, transfer of plates, etc. He introduced me to John. John carefully explained my extended warranty and maintenance options. I was a little confused but John patiently explained everything until I understood. He explained every piece of paper I signed. When we were done, he told me I could call whenever I wanted with questions. Mark then introduced me to all the people in the Service department and explained the service experience at the dealership. When we went into my car, Mark helped me pair my phone to the car and demonstrated the hands free phone. He checked to see that I knew all the features I needed to know to safely drive off the lot. He did not leave until I felt comfortable to do so. Throughout this whole experience, Mark's sense of humor and pleasant disposition made my car experience stress free and I am very appreciate of that. Since buying the car, the dealership has sent thank you cards and I just received a call from Mark to check in. What customer service!!! I am excited to continue my relationship with this dealership in the future. More

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I picked up my Subaru Forester two days ago. I ordered the color and features that I wanted, so waited only two weeks. Mark Lidano and Michael Nelson made the process easy. They gave their time and att the color and features that I wanted, so waited only two weeks. Mark Lidano and Michael Nelson made the process easy. They gave their time and attention freely. Mark sat with me in the care to be sure that I understood how to connect my Bluetooth etc. I am quite pleased. More

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Working initially with Mark Lidano on the purchase of a Subaru Legacy was by far the best experience I have had buying a car. Mark took all of what I was looking for in a new car (had a long list), and ma Subaru Legacy was by far the best experience I have had buying a car. Mark took all of what I was looking for in a new car (had a long list), and managed to come up with one solid recommendation which I am currently driving today. In this kind of business, this is tops! I would highly recommend Mark to anyone looking to buy a car. More

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CitySide Subaru - and Mark Lidano in particular - made our car buying experience a genuine pleasure resulting in a car we love. Mark treats the customer like an adult. He offers choices without pushines our car buying experience a genuine pleasure resulting in a car we love. Mark treats the customer like an adult. He offers choices without pushiness, information without burying you alive, let's you take the car out for a spin as often as you need, and gives good advice without trying to make your mind up for you He also has a fine sense of humor which adds to any good experience. People at CitySide Subaru are friendly and real. We're grateful we dropped in. More

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CitySide Subaru is an A+ dealership...we had such a great experience...very knowledgeable, yet not pushy. I would recommend this dealership and Mark Lidano highy. experience...very knowledgeable, yet not pushy. I would recommend this dealership and Mark Lidano highy. More

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We originally brought our 2004 Forester XT in for repairs but at a certain point it became apparent that the car was in much worse shape than we originally thought, and we felt that it was in our best intere but at a certain point it became apparent that the car was in much worse shape than we originally thought, and we felt that it was in our best interest to buy a new (used) car. We were in a very tricky spot and it would have been easy for Mark and the others at City Side Subaru to take advantage of our situation. Instead, we feel that Mark and the whole team at CitySide Subaru, including the service department, took the time to understood our situation and went out of their way to make sure that we got the best deal possible. There is no doubt in our minds that the next time we go to buy another car, we will go back to CitySide Subaru and see Mark Lidano. More

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