Mark Graffagna

My visit to Bill Jacobs was a great one. I was greeted by JJ who talked me through the 230i. He introduced me to Maggie my sales person. Maggie was wonderful to work with. No games and gave I was greeted by JJ who talked me through the 230i. He introduced me to Maggie my sales person. Maggie was wonderful to work with. No games and gave me a very fair price. She gave me frequent updates on the car I ordered. Maggie is the best, very personable, knowledgeable and gave excellent customer service. When the car was ready to be picked up I was in and out in under an hour. I had the very best car buying experience at Bill Jacobs. This is my 7th car I’ve bought from them. Get over there and see Maggie!! More

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Brendon was a fantastic service advisor and handled all my needs in a clear manor. He was very knowledgeable and explained all the services well to make me feel confident. Thank you so much Brendon! my needs in a clear manor. He was very knowledgeable and explained all the services well to make me feel confident. Thank you so much Brendon! More

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Mark G in sales and Jeff H in service are exceptional to deal with. Professional, personable, knowledgeable and efficient. They go above and beyond to keep me updated on all aspects of my cars status from p deal with. Professional, personable, knowledgeable and efficient. They go above and beyond to keep me updated on all aspects of my cars status from purchasing through services. More

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Purchased my car from here and what a great team to deal with. Very pleased with the service I received. Mark G and his team was excellent. with. Very pleased with the service I received. Mark G and his team was excellent. More

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It was awesome experience great salesman would recommend to a friend.very clean restrooms Nice to a friend.very clean restrooms Nice More

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It’s my 4 car from this dealership. When I have had a issue they were very willing to address the problem. When I have had a issue they were very willing to address the problem. More

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Recently bought a new BMW X5 from Bill Jacobs Naperville, and Mark Graffagna was our Client Advisor. I would say that this was one of the smoothest purchases we have done. He answered our questions and advis and Mark Graffagna was our Client Advisor. I would say that this was one of the smoothest purchases we have done. He answered our questions and advised us very well so that we could make the right decisions. There was no hassles right from the beginning till we got our car delivered. More

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Mark was great. The complete buying experience was easy from beginning to end. I would definitely buy a car from here again. The complete buying experience was easy from beginning to end. I would definitely buy a car from here again. More

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We bought our first BMW 2024 X7 M60i from Bill Jacobs in Naperville IL. We were fortunate to get Mark Graffagna as our salesperson. He exemplified great customer service and made sure that we were in the lo Naperville IL. We were fortunate to get Mark Graffagna as our salesperson. He exemplified great customer service and made sure that we were in the loop throughout the process. In fact, this is the first time we purchased a car without even test-driving but were very comfortable due to the guidance and transparency that Mark provided throughout the process. The entire Bill Jacobs team took great care of us and made this memorable. I highly recommend working with Mark and Bill Jacobs. More

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Mark G, Mike, and Khalil helped me to get the car of my dream. They are very friendly, kind, and professional. dream. They are very friendly, kind, and professional. More

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